{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,10]],"date-time":"2025-04-10T09:07:22Z","timestamp":1744276042990,"version":"3.28.0"},"reference-count":37,"publisher":"IEEE","license":[{"start":{"date-parts":[[2023,6,4]],"date-time":"2023-06-04T00:00:00Z","timestamp":1685836800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2023,6,4]],"date-time":"2023-06-04T00:00:00Z","timestamp":1685836800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,6,4]]},"DOI":"10.1109\/icassp49357.2023.10096196","type":"proceedings-article","created":{"date-parts":[[2023,5,5]],"date-time":"2023-05-05T17:28:30Z","timestamp":1683307710000},"page":"1-5","source":"Crossref","is-referenced-by-count":1,"title":["Healthcall Corpus and Transformer Embeddings from Healthcare Customer-Agent Conversations"],"prefix":"10.1109","author":[{"given":"Nikola","family":"Lackovic","sequence":"first","affiliation":[{"name":"Malakof Humanis,Paris,France,75009"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Claude","family":"Montaci\u00e9","sequence":"additional","affiliation":[{"name":"Sorbonne University,STIH Laboratory,Paris,France,75006"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"C\u00e9dric","family":"Lequilliec","sequence":"additional","affiliation":[{"name":"Malakof Humanis,Paris,France,75009"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marie-Jos\u00e9","family":"Caraty","sequence":"additional","affiliation":[{"name":"Sorbonne University,STIH Laboratory,Paris,France,75006"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1109\/ASRU.2003.1318429"},{"key":"ref35","article-title":"Detecting Depression with a Temporal Context Of Speaker Embeddings","author":"dumpala","year":"2022","journal-title":"Proc AAAI SAS"},{"journal-title":"Prediction of User Request and Complaint in Spoken Customer-Agent Conversations","year":"2022","author":"lackovic","key":"ref12"},{"journal-title":"Emotion recognition from speech using wav2vec 2 0 embeddings","year":"2021","author":"pepino","key":"ref34"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1109\/SLT.2018.8639676"},{"year":"0","key":"ref37"},{"key":"ref14","first-page":"1309","article-title":"A LDA-based topic classification approach from highly imperfect automatic transcriptions","author":"morchid","year":"2014","journal-title":"the Ninth International Conference on Language Resources and Evaluation (LREC'14)"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1145\/3503161.3551606"},{"key":"ref31","first-page":"12449","article-title":"wav2vec 2.0: A framework for self-supervised learning of speech representations","volume":"33","author":"baevski","year":"2020","journal-title":"Advances in neural information processing systems"},{"year":"0","key":"ref30"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/j.dsp.2021.103286"},{"year":"0","key":"ref33"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.21437\/Interspeech.2017-725"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1145\/2502081.2502224"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1177\/1094670505281703"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1016\/j.aci.2018.05.004"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1109\/JCSSE.2019.8864217"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1155\/2015\/506905"},{"key":"ref19","article-title":"AlloSat: A new call center french corpus for satisfaction and frustration analysis","author":"macary","year":"2020","journal-title":"Language Resources and Evaluation Conference"},{"key":"ref18","first-page":"1343","article-title":"Decoda: a call-centre human-human spoken conversation corpus","author":"bechet","year":"2012","journal-title":"Eighth International Conference on Language Resources and Evaluation"},{"key":"ref24","article-title":"Anonymizing long sounds for prosodic research","volume":"36","author":"hirst","year":"2013","journal-title":"TRASP"},{"key":"ref23","article-title":"The Kaldi speech recognition toolkit","author":"povey","year":"2011","journal-title":"2011 IEEE Workshop on Automatic Speech Recognition & Understanding"},{"journal-title":"Camembert a tasty french language model","year":"2019","author":"martin","key":"ref26"},{"key":"ref25","first-page":"4171","article-title":"BERT: Pre-training of deep bidirectional transformers for language understanding","author":"devlin","year":"2019","journal-title":"2019 Conference of the North American Chapter of the Association for Computational Linguistic Human Language Technologies NAACL-HLT 2019"},{"year":"0","key":"ref20"},{"journal-title":"Official Journal of the European Union 2016","year":"0","key":"ref22"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1002\/9781119992691.ch12"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-32381-3_16"},{"year":"0","key":"ref27"},{"year":"0","key":"ref29"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.21437\/Interspeech.2016-859"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.3390\/s21082720"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.21437\/Interspeech.2017-424"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.09.020"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2018.01.002"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1109\/ISNCC.2016.7746116"},{"key":"ref5","article-title":"Automated quality monitoring in the call center with ASR and maximum entropy","volume":"1","author":"zweig","year":"2006","journal-title":"IEEE International Conference on Acoustics Speech and Signal Processing"}],"event":{"name":"ICASSP 2023 - 2023 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP)","start":{"date-parts":[[2023,6,4]]},"location":"Rhodes Island, Greece","end":{"date-parts":[[2023,6,10]]}},"container-title":["ICASSP 2023 - 2023 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/10094559\/10094560\/10096196.pdf?arnumber=10096196","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,11,13]],"date-time":"2023-11-13T19:02:33Z","timestamp":1699902153000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10096196\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,6,4]]},"references-count":37,"URL":"https:\/\/doi.org\/10.1109\/icassp49357.2023.10096196","relation":{},"subject":[],"published":{"date-parts":[[2023,6,4]]}}}