{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,21]],"date-time":"2025-08-21T18:01:33Z","timestamp":1755799293756,"version":"3.44.0"},"reference-count":19,"publisher":"IEEE","license":[{"start":{"date-parts":[[2017,11,1]],"date-time":"2017-11-01T00:00:00Z","timestamp":1509494400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2017,11,1]],"date-time":"2017-11-01T00:00:00Z","timestamp":1509494400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,11]]},"DOI":"10.1109\/icawst.2017.8256447","type":"proceedings-article","created":{"date-parts":[[2018,1,17]],"date-time":"2018-01-17T18:14:15Z","timestamp":1516212855000},"page":"210-214","source":"Crossref","is-referenced-by-count":2,"title":["Application of simultaneous importance-performance analysis to evaluate customer loyalty towards corporation: A case study of direct selling company S"],"prefix":"10.1109","author":[{"given":"Kuo-Ching","family":"Chiou","sequence":"first","affiliation":[{"name":"Department of Finance, Chaoyang University of Technology, Wufeng, Taichung 41349, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hsiu-Hui","family":"Su","sequence":"additional","affiliation":[{"name":"Department of Applied English, Chaoyang University of Technology, Wufeng, Taichung 41349, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yu-Ying","family":"Hsieh","sequence":"additional","affiliation":[{"name":"Department of Applied English, Chaoyang University of Technology, Wufeng, Taichung 41349, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chung-Han","family":"Tien","sequence":"additional","affiliation":[{"name":"Department of Applied English, Chaoyang University of Technology, Wufeng, Taichung 41349, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.2307\/1250495"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/S0148-2963(97)00238-5"},{"key":"ref12","first-page":"25","article-title":"Service quality assessment of 4-star hotels in Darwin, Northern Territory, Australia","volume":"12","author":"mohsin","year":"2005","journal-title":"Journal of Hospitality and Tourism Management"},{"key":"ref13","first-page":"50","article-title":"Building customer loyalty","volume":"12","author":"o'brien","year":"2002","journal-title":"Park and Recreation"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.2307\/1252099"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1016\/j.sbspro.2014.10.284"},{"key":"ref16","first-page":"12","article-title":"SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality","volume":"1","author":"parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"key":"ref17","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/08853134.1996.10754070","article-title":"What is direct selling?-Definition, perspectives, and research agenda","volume":"4","author":"peterson","year":"1996","journal-title":"Journal of Personal Selling & Sales Management"},{"journal-title":"Taiwan R O C Direct Selling Association","year":"2015","key":"ref18"},{"journal-title":"World Federation of Direct Selling Association","year":"2015","key":"ref19"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2006.07.010"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1108\/eb008179"},{"key":"ref6","first-page":"88","article-title":"Why satisfied customers defect","volume":"6","author":"jones","year":"1995","journal-title":"Harvard Business Review"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.2000.tb00940.x"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1016\/0278-4319(95)00037-2"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2006.05.009"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1016\/S0160-7383(99)00108-5"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2005.08.006"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2010.11.007"}],"event":{"name":"2017 8th International Conference on Awareness Science and Technology (iCAST)","start":{"date-parts":[[2017,11,8]]},"location":"Taichung, Taiwan","end":{"date-parts":[[2017,11,10]]}},"container-title":["2017 IEEE 8th International Conference on Awareness Science and Technology (iCAST)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/8241554\/8256413\/08256447.pdf?arnumber=8256447","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,19]],"date-time":"2025-08-19T18:08:33Z","timestamp":1755626913000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/8256447\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,11]]},"references-count":19,"URL":"https:\/\/doi.org\/10.1109\/icawst.2017.8256447","relation":{},"subject":[],"published":{"date-parts":[[2017,11]]}}}