{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,19]],"date-time":"2026-02-19T02:24:25Z","timestamp":1771467865266,"version":"3.50.1"},"reference-count":19,"publisher":"IEEE","license":[{"start":{"date-parts":[[2023,7,6]],"date-time":"2023-07-06T00:00:00Z","timestamp":1688601600000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2023,7,6]],"date-time":"2023-07-06T00:00:00Z","timestamp":1688601600000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,7,6]]},"DOI":"10.1109\/icccnt56998.2023.10308364","type":"proceedings-article","created":{"date-parts":[[2023,11,23]],"date-time":"2023-11-23T18:54:40Z","timestamp":1700765680000},"page":"1-5","source":"Crossref","is-referenced-by-count":5,"title":["AI-powered Chatbot for Improved Customer Feedback Management using NLP"],"prefix":"10.1109","author":[{"given":"Manasi","family":"Chhibber","sequence":"first","affiliation":[{"name":"Amity University Noida,Amity School of Engineering &#x0026; Technology,Department of Artificial Intelligence,Noida,India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rishabh","family":"Mittal","sequence":"additional","affiliation":[{"name":"Amity University Noida,Amity School of Engineering &#x0026; Technology,Department of Artificial Intelligence,Noida,India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Archana","family":"Singh","sequence":"additional","affiliation":[{"name":"Amity University Noida,Amity School of Engineering &#x0026; Technology,Department of Artificial Intelligence,Noida,India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-88389-8_15"},{"key":"ref2","first-page":"1","article-title":"A Study of Barriers and Benefits of Artificial Intelligence Adoption in Small and Medium Enterprise","volume":"26","author":"Bhalerao","year":"2022","journal-title":"Academy of Marketing Studies Journal"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1007\/s11042-022-13428-4"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1063\/5.0100875"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.3115\/1118108.1118117"},{"key":"ref6","first-page":"26","article-title":"NLP tools for predictive maintenance records in MaintNet","volume-title":"Proceedings of the 1st conference of the asia-pacific chapter of the association for computational linguistics and the 10th international joint conference on natural language processing: System demonstrations","author":"Akhbardeh"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1109\/iccit51783.2020.9392682"},{"issue":"4","key":"ref8","first-page":"314","article-title":"An Automated Conversation System Using Natural Language Processing (NLP) Chatbot in Python","volume":"3","author":"Regin","year":"2022","journal-title":"Central Asian Journal of Medical and Natural Science"},{"issue":"36","key":"ref9","first-page":"137","article-title":"Chatbots for Customer Service: A Comprehensive Systematic Literature Review","volume":"17","author":"Gamboa-Cruzado","year":"2021","journal-title":"Ingenier\u00eda y Ciencia"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.31004\/riggs.v1i1.5"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1109\/ICCCS49678.2020.9277251"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1177\/1071181322661060"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1109\/TENSYMP54529.2022.9864421"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1088\/1742-6596\/1831\/1\/012025"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1016\/j.neucom.2020.08.091"},{"key":"ref16","doi-asserted-by":"crossref","first-page":"381","DOI":"10.21275\/ART20203995","article-title":"Machine learning algorithms-a review","volume":"9","author":"Mahesh","year":"2020","journal-title":"International Journal of Science and Research (IJSR)."},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1613\/jair.953"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.48550\/arXiv.1201.0490"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-39964-3_62"}],"event":{"name":"2023 14th International Conference on Computing Communication and Networking Technologies (ICCCNT)","location":"Delhi, India","start":{"date-parts":[[2023,7,6]]},"end":{"date-parts":[[2023,7,8]]}},"container-title":["2023 14th International Conference on Computing Communication and Networking Technologies (ICCCNT)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/10306338\/10306339\/10308364.pdf?arnumber=10308364","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,11,3]],"date-time":"2024-11-03T03:39:47Z","timestamp":1730605187000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10308364\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,7,6]]},"references-count":19,"URL":"https:\/\/doi.org\/10.1109\/icccnt56998.2023.10308364","relation":{},"subject":[],"published":{"date-parts":[[2023,7,6]]}}}