{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,29]],"date-time":"2024-10-29T21:24:28Z","timestamp":1730237068486,"version":"3.28.0"},"reference-count":24,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,10,25]]},"DOI":"10.1109\/iccta35431.2014.9521648","type":"proceedings-article","created":{"date-parts":[[2021,8,27]],"date-time":"2021-08-27T20:37:02Z","timestamp":1630096622000},"page":"102-107","source":"Crossref","is-referenced-by-count":0,"title":["Measuring Organizations\u2019 readiness for Customer Relationship Management (CRM): A Comparative Study"],"prefix":"10.1109","author":[{"given":"Mennatallah","family":"Ammar","sequence":"first","affiliation":[]},{"given":"Essam","family":"Kosba","sequence":"additional","affiliation":[]},{"given":"Khaled","family":"Mahar","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref10","first-page":"22","article-title":"Customer Relationship Management (CRM) Processes from Theory to Practice: The Pre-implementation Plan of CRM System","volume":"1","author":"rababah","year":"2011","journal-title":"International Journal of e-Education e-Business e-Management and e-Learning"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2003.1174390"},{"key":"ref12","article-title":"Evaluating bank readiness for CRM implementation","volume":"2","author":"rad","year":"2012","journal-title":"Management Science Letters"},{"key":"ref13","article-title":"The study of Internal readiness for CRM in Mellat Bank of Iran","volume":"2","author":"pezhman","year":"2012","journal-title":"Journal of Basic and Applied Scientific Research"},{"journal-title":"E-customer relationship management readiness in the banking industry the case of Egypt","year":"2012","author":"essawi","key":"ref14"},{"key":"ref15","article-title":"Identification & Prioritization of the Affecting Factors on CRM Implementation in Edible Oil Industry","volume":"2","author":"mohebbi","year":"2012","journal-title":"Journal of Basic and Applied Scientific Research"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1109\/ICeEEM.2011.6137840"},{"journal-title":"Assessing the Readiness for implementing e-CRM in B2B Markets Using AHP Method","year":"2008","author":"fotouhiyehpour","key":"ref17"},{"key":"ref18","first-page":"19","article-title":"Analysis of the Readiness of Thai SME for Applying CRM","author":"srivihok","year":"2005","journal-title":"Proceedings of the Fourth International Conference on EBusiness"},{"key":"ref19","first-page":"56","article-title":"Determinants of successful customer relationship management","volume":"20","author":"ou","year":"2009","journal-title":"Information Technology and Management"},{"key":"ref4","first-page":"5057","article-title":"The science and art of customer relationship management:A blend of business processes and technology solutions","volume":"5","author":"khan","year":"2011","journal-title":"African Journal of Business Management"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1108\/17410390910922796"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1108\/14637150810876643"},{"journal-title":"CRM failure rates 2001–2009","year":"2014","key":"ref5"},{"key":"ref8","article-title":"CRM adoption framework and its success measurement","author":"santoso","year":"0","journal-title":"Proceedings of the 2008 International Joint Conference in Engineering IJSE2008"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1080\/09652540010011484"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1362\/026725706776022272"},{"key":"ref1","first-page":"106","article-title":"The effect of organizational readiness on CRM and business performance","volume":"5","author":"du?u","year":"2011","journal-title":"International Journal of Computers"},{"key":"ref9","first-page":"1","article-title":"A framework for successful CRM implementation","author":"almotairi","year":"2009","journal-title":"Proceedings of European and Mediterranean Conference on Information Systems"},{"key":"ref20","article-title":"The Adoption Factors of E-CRM in Service Sector of Thai SMEs","author":"chuchuen","year":"0","journal-title":"Proceedings of 2011 2nd International Conference on Networking and Information Technology"},{"key":"ref22","first-page":"1","article-title":"Factors and barriers affecting the implementation of crm-taiwan banking industry","author":"malhotra","year":"2010","journal-title":"Proceedings of the Supply Chain Management and Information Systems (SCMIS) 2010 8th International Conference IEEE"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1108\/02635570210445871"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1108\/09685220710748001"},{"key":"ref23","first-page":"101","article-title":"Avoid the four perils of CRM","volume":"80","author":"rigby","year":"2002","journal-title":"Harvard Business Review"}],"event":{"name":"2014 24th International Conference on Computer Theory and Applications (ICCTA)","start":{"date-parts":[[2014,10,25]]},"location":"Alexandria, Egypt","end":{"date-parts":[[2014,10,27]]}},"container-title":["2014 24th International Conference on Computer Theory and Applications (ICCTA)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9521546\/9521602\/09521648.pdf?arnumber=9521648","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,11,22]],"date-time":"2021-11-22T21:18:29Z","timestamp":1637615909000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9521648\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,10,25]]},"references-count":24,"URL":"https:\/\/doi.org\/10.1109\/iccta35431.2014.9521648","relation":{},"subject":[],"published":{"date-parts":[[2014,10,25]]}}}