{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T05:55:29Z","timestamp":1774331729711,"version":"3.50.1"},"reference-count":23,"publisher":"IEEE","license":[{"start":{"date-parts":[[2023,6,19]],"date-time":"2023-06-19T00:00:00Z","timestamp":1687132800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2023,6,19]],"date-time":"2023-06-19T00:00:00Z","timestamp":1687132800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,6,19]]},"DOI":"10.1109\/ice\/itmc58018.2023.10332404","type":"proceedings-article","created":{"date-parts":[[2023,12,4]],"date-time":"2023-12-04T18:48:01Z","timestamp":1701715681000},"page":"1-6","source":"Crossref","is-referenced-by-count":2,"title":["Smarter CRM Solutions in the Emerging Technologies Age"],"prefix":"10.1109","author":[{"given":"Ahmed Mohamed","family":"Fayed","sequence":"first","affiliation":[{"name":"Nile Universty,Management of Technology,Cairo,Egypt"}]}],"member":"263","reference":[{"key":"ref1","article-title":"What is CRM? Types of CRM technology","year":"2023"},{"key":"ref2","article-title":"What is salesforce?","year":"2023"},{"key":"ref3","article-title":"Zoho CRM","year":"2023"},{"key":"ref4","article-title":"Sales CRM software & all-in-One sales platform | Zendesk sell","year":"2020"},{"key":"ref5","article-title":"Oracle Advertising and Customer Experience","year":"2023"},{"key":"ref6","article-title":"CXO Tech agenda for 2022","year":"2022"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1007\/978-981-16-8615-3_8"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.3386\/w24626"},{"key":"ref9","article-title":"The Central Role of AI in Multiexperience CX","volume-title":"Customer Think","author":"Mort","year":"2020"},{"key":"ref10","article-title":"Adaptive Intelligent Applications \/ Digital Assistant \/ Product Updates","year":"2022"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-18133-8"},{"key":"ref12","author":"Terra","year":"2019","journal-title":"Everything You Need to Know About IoT Applications"},{"key":"ref13","article-title":"Unlocking the potential of the Internet of Things","year":"2015"},{"key":"ref14","article-title":"Oracle IoT Platform","year":"2022"},{"key":"ref15","article-title":"What is blockchain? Blockchain Explained","year":"2022"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-42448-4_13"},{"key":"ref17","article-title":"Oracle Blockchain Platform","year":"2022"},{"key":"ref18","article-title":"a review of blockchain technology and its applications in the business environment","author":"Kitsantas","year":"2019"},{"key":"ref18a","article-title":"a model for selecting emerging technologies apps for intelligent erp","author":"Fayed","year":"2022"},{"key":"ref18b","volume-title":"AI applications shaping the future of retail","year":"2022"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.12709\/mest.10.10.02.02"},{"key":"ref20","article-title":"Blockchains potential for consumer products companies","year":"2022"},{"key":"ref21","volume-title":"TurinTech AI","year":"2022"}],"event":{"name":"2023 IEEE International Conference on Engineering, Technology and Innovation (ICE\/ITMC)","location":"Edinburgh, United Kingdom","start":{"date-parts":[[2023,6,19]]},"end":{"date-parts":[[2023,6,22]]}},"container-title":["2023 IEEE International Conference on Engineering, Technology and Innovation (ICE\/ITMC)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/10332254\/10332258\/10332404.pdf?arnumber=10332404","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,2,6]],"date-time":"2024-02-06T18:40:23Z","timestamp":1707244823000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10332404\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,6,19]]},"references-count":23,"URL":"https:\/\/doi.org\/10.1109\/ice\/itmc58018.2023.10332404","relation":{},"subject":[],"published":{"date-parts":[[2023,6,19]]}}}