{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T16:16:03Z","timestamp":1774368963772,"version":"3.50.1"},"reference-count":24,"publisher":"IEEE","license":[{"start":{"date-parts":[[2019,9,1]],"date-time":"2019-09-01T00:00:00Z","timestamp":1567296000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2019,9,1]],"date-time":"2019-09-01T00:00:00Z","timestamp":1567296000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2019,9,1]],"date-time":"2019-09-01T00:00:00Z","timestamp":1567296000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019,9]]},"DOI":"10.1109\/icite.2019.8880229","type":"proceedings-article","created":{"date-parts":[[2019,10,24]],"date-time":"2019-10-24T19:13:27Z","timestamp":1571944407000},"page":"6-10","source":"Crossref","is-referenced-by-count":10,"title":["Service Quality Analysis of Bus Rapid Transit : A Case in Semarang, Indonesia"],"prefix":"10.1109","author":[{"given":"M. Mujiya","family":"Ulkhaq","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Avinda J.","family":"Ardiani","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Miftahul","family":"Farhan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Raka P.","family":"Bagja","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rama Z.","family":"Hanif","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.5038\/2375-0901.10.3.5"},{"key":"ref11","first-page":"12","article-title":"SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality","volume":"64","author":"parasuraman","year":"1988","journal-title":"Journal of Retailing"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1108\/17566691211269567"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1177\/002224298504900403"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1108\/QAE-06-2015-0024"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1108\/09604520910943198"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1504\/IJSTM.2010.032079"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1088\/1755-1315\/123\/1\/012013"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1007\/BF02310555"},{"key":"ref19","first-page":"295","article-title":"The development of 'Quality of Life Instrument for Indian Diabetes patients (QOLID): a validation and reliability study in middle and higher income groups","volume":"58","author":"nagpal","year":"2010","journal-title":"J Assoc Physicians India"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.4324\/9780203362235"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1108\/9780080456812"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1108\/08876040610679918"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1016\/j.trc.2013.11.007"},{"key":"ref8","article-title":"Service quality in public transportation services - aligning the operations perspective with customer expectations","author":"fonseca","year":"2010","journal-title":"Proc 17th International EurOMA Conference"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2006.07.001"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.5038\/2375-0901.17.3.5"},{"key":"ref1","first-page":"27","article-title":"Can public transport compete with the private carƒ","volume":"27","author":"linda","year":"2003","journal-title":"IATSSResearch"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1007\/s12469-016-0124-0"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.2307\/1250495"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1051\/matecconf\/20166806003"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1108\/IJQRM-02-2014-0022"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1063\/1.5010652"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1109\/IEA.2017.7939196"}],"event":{"name":"2019 4th International Conference on Intelligent Transportation Engineering (ICITE)","location":"Singapore","start":{"date-parts":[[2019,9,5]]},"end":{"date-parts":[[2019,9,7]]}},"container-title":["2019 4th International Conference on Intelligent Transportation Engineering (ICITE)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/8871288\/8880145\/08880229.pdf?arnumber=8880229","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,19]],"date-time":"2022-07-19T16:23:15Z","timestamp":1658247795000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/8880229\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,9]]},"references-count":24,"URL":"https:\/\/doi.org\/10.1109\/icite.2019.8880229","relation":{},"subject":[],"published":{"date-parts":[[2019,9]]}}}