{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,17]],"date-time":"2026-07-17T04:54:48Z","timestamp":1784264088434,"version":"3.55.0"},"reference-count":25,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,12]]},"DOI":"10.1109\/ieem.2014.7058604","type":"proceedings-article","created":{"date-parts":[[2015,3,13]],"date-time":"2015-03-13T17:09:19Z","timestamp":1426266559000},"page":"79-83","source":"Crossref","is-referenced-by-count":24,"title":["Critical literature review on maturity models for business process excellence"],"prefix":"10.1109","author":[{"given":"S. A.","family":"Albliwi","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"J.","family":"Antony","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"N.","family":"Arshed","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1504\/IJTM.1997.001705"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/S0166-4972(00)00023-7"},{"key":"ref12","article-title":"CMMISM for Systems Engineering\/Software Engineering, Version 1.02","year":"2000","journal-title":"Continuous Representation CMU\/SEI-2000-TR-019 ESC-TR-2000-019 Software Engineering Institute"},{"key":"ref13","article-title":"CMMISM for Systems Engineering\/Software Engineering, Version 1.02, Staged Representation","year":"2000","journal-title":"PA CMU\/SEI-2000-TR-018 ESC-TR-2000&#x2013;018 Software Engineering Institute"},{"key":"ref14","article-title":"An Introduction to CMMI and its Assessment Procedure","author":"hoggerl","year":"2006","journal-title":"Seminar for Computer Science Department of Computer Science University of Salzburg"},{"key":"ref15","year":"0","journal-title":"The CMMI Overview by SEI"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2011.2165287"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2012.47"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1108\/IJPSM-05-2012-0052"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1109\/52.219617"},{"key":"ref4","doi-asserted-by":"crossref","first-page":"466","DOI":"10.1016\/j.im.2013.06.002","article-title":"Choosing the right business process maturity model","volume":"50","author":"van","year":"2013","journal-title":"Information and Management"},{"key":"ref3","article-title":"Development of Maturity Models: A Systematic Literature Review","author":"garc\u00eda-mireles","year":"2012","journal-title":"Proceedings of the EASE 2012 &#x2013; Published by the IET ISBN 978-1-84919-541-6"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1108\/14637151211225225"},{"key":"ref5","article-title":"Quality from customer needs to customer satisfaction (3rd ed.)","author":"bergman","year":"2010"},{"key":"ref8","doi-asserted-by":"crossref","first-page":"1317","DOI":"10.1016\/j.infsof.2012.07.007","article-title":"The maturity of maturity model research: A systematic mapping study","volume":"54","author":"wendler","year":"2012","journal-title":"Information and Software Technology Journal"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2013.791114"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1002\/pfi.119"},{"key":"ref9","article-title":"Quality is Free: The Art of Making Quality Certain","author":"crosby","year":"1979"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2013.06.040"},{"key":"ref20","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1108\/17542731311314890","article-title":"Investigation on quality management maturity of Shanghai enterprises","volume":"25","author":"xiaofen","year":"2013","journal-title":"The TQM Journal"},{"key":"ref22","article-title":"Defining business process maturity. A journey towards excellence","volume":"22","author":"van","year":"2011","journal-title":"Total Quality Management & Business Excellence"},{"key":"ref21","article-title":"Business process maturity","author":"mc cormack","year":"2007"},{"key":"ref24","year":"0","journal-title":"The OMG Business Process Maturity Model"},{"key":"ref23","article-title":"Business Process Maturity's Effect on Performance","author":"raschke","year":"2010","journal-title":"AMCIS 2010 Proceedings"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1108\/20401461011033130"}],"event":{"name":"2014 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","location":"Selangor Darul Ehsan, Malaysia","start":{"date-parts":[[2014,12,9]]},"end":{"date-parts":[[2014,12,12]]}},"container-title":["2014 IEEE International Conference on Industrial Engineering and Engineering Management"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/7048056\/7058583\/07058604.pdf?arnumber=7058604","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,6,23]],"date-time":"2017-06-23T03:20:13Z","timestamp":1498188013000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/7058604\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,12]]},"references-count":25,"URL":"https:\/\/doi.org\/10.1109\/ieem.2014.7058604","relation":{},"subject":[],"published":{"date-parts":[[2014,12]]}}}