{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T17:18:45Z","timestamp":1771867125643,"version":"3.50.1"},"reference-count":62,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,12]]},"DOI":"10.1109\/ieem.2015.7385599","type":"proceedings-article","created":{"date-parts":[[2016,5,7]],"date-time":"2016-05-07T09:44:45Z","timestamp":1462614285000},"page":"16-20","source":"Crossref","is-referenced-by-count":2,"title":["Identifying critical success & failure factors for TQM implementation: Extract from real case studies"],"prefix":"10.1109","author":[{"given":"Vimal","family":"Kumar","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"R.R.K.","family":"Sharma","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref39","article-title":"Toyota Production System","author":"ohno","year":"1988"},{"key":"ref38","article-title":"Implementing Total Quality Management","author":"qubein","year":"2009"},{"key":"ref33","article-title":"Becoming Lean","author":"liker","year":"1998"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1108\/01443570010332971"},{"key":"ref31","article-title":"British Airways Should Focus On Their Quality Standards Business Law Essay","year":"2013"},{"key":"ref30","article-title":"A System of Management for Organizational Improvement","volume":"16","author":"potocki","year":"1995","journal-title":"Quality Management Johns Hopkins APL Technical Digest"},{"key":"ref37","article-title":"Trends and Tools for Operations Management: An Updated Guide for Executives and Managers","author":"nersesian","year":"2000","journal-title":"Quorum Books"},{"key":"ref36","article-title":"Kaizen movement as key for organizational change-A study at TVS motors, Mysore","volume":"3","author":"yousuf","year":"2013","journal-title":"IJEM"},{"key":"ref35","article-title":"Quality Management in Hospitality","author":"lockwood","year":"1996"},{"key":"ref34","article-title":"The Toyota way: 14 management principles from the world's greatest manufacturer","author":"liker","year":"2004"},{"key":"ref60","doi-asserted-by":"publisher","DOI":"10.1016\/0007-6813(95)90019-5"},{"key":"ref62","article-title":"Management Case Study Rubber Meets Road Total","year":"0","journal-title":"Case Study of “The Greatest Quality Management System Failures in History”)"},{"key":"ref61","doi-asserted-by":"publisher","DOI":"10.9734\/BJEMT\/2013\/3161"},{"key":"ref28","first-page":"471","article-title":"Integrating Reengineering with Total Quality","author":"kelada","year":"1996","journal-title":"ASQ Quality Press Technology & Engineering"},{"key":"ref27","article-title":"The Essence of TQM","year":"2002","journal-title":"John Bank"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1108\/17542730910953031"},{"key":"ref2","article-title":"Lean in Services-British Airways as a Case Study","author":"ali","year":"2012","journal-title":"Brunel Business School (BBS) Doctoral Symposium"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1108\/13683040210451679"},{"key":"ref20","first-page":"58","article-title":"First National Toyota","author":"goland","year":"1998","journal-title":"The McKinsey Quarterly"},{"key":"ref22","first-page":"50","article-title":"Tired of each other, Time","author":"greenwald","year":"2001"},{"key":"ref21","article-title":"How the Air Force Embraced “Partial Quality (and Avoiding Similar Mistakes in New Endeavors)","author":"graham","year":"2006","journal-title":"Air & Space power Journal Winter"},{"key":"ref24","article-title":"Introduction and Implementation of Total Quality Management (TQM), six sigma","author":"hashmi","year":"2008"},{"key":"ref23","first-page":"54","article-title":"Five Roads to Excellence","author":"harris","year":"1990","journal-title":"J Quality and Participation"},{"key":"ref26","article-title":"Strategic Management: Formulation, Implementation and Control","author":"pearce","year":"2008","journal-title":"Chapter TVS Motor Company's Journey towards a World Class Enterprise"},{"key":"ref25","article-title":"Implementing TQM. Competing the Nineties through Total Quality Management","author":"jablonski","year":"1994","journal-title":"Albuquerque"},{"key":"ref50","article-title":"TQM IN FORD","author":"sekar","year":"2012"},{"key":"ref51","article-title":"Total Quality Management as a Tool for Organizational Change The case of Motorola","author":"alange","year":"0","journal-title":"CIM Working Paper No Wp 1992"},{"key":"ref59","article-title":"The machine that changed the world","author":"womack","year":"1990"},{"key":"ref58","doi-asserted-by":"crossref","first-page":"233","DOI":"10.1080\/09544120120102469","article-title":"Widening the six sigma concept: An approach to improve organizational learning","volume":"13","author":"hakan","year":"2002","journal-title":"Total Quality Management"},{"key":"ref57","article-title":"The Deming Management Method, Dodd and Mead","author":"walton","year":"1986","journal-title":"New York NY"},{"key":"ref56","article-title":"TOTAL QUALITY MANAGEMENT: A CASE STUDY OF IBM","volume":"ii","author":"gauttam","year":"2010","journal-title":"International Referred Research Journal"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.1504\/IJPQM.2010.034408"},{"key":"ref54","doi-asserted-by":"publisher","DOI":"10.1080\/15332969.2010.486700"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.1504\/IJBIR.2012.046628"},{"key":"ref52","article-title":"Japan on the brink of a new era","author":"kosuke","year":"2009","journal-title":"Time Asia"},{"key":"ref10","article-title":"The New Economics for Industry, Government and Education","author":"deming","year":"1994"},{"key":"ref11","doi-asserted-by":"crossref","first-page":"829","DOI":"10.1108\/17410380610678828","article-title":"An Analysis of the Relationship between TQM Implementation and Organizational Performance","volume":"17","author":"demirbag","year":"2006","journal-title":"Journal of Manufacturing Technology Management"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.2307\/3381266"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1108\/02656710510582480"},{"key":"ref13","article-title":"Managerial Approaches to Service Quality Practices: Some Case Study Evidence","author":"soltani","year":"2007"},{"key":"ref14","doi-asserted-by":"crossref","first-page":"532","DOI":"10.5465\/amr.1989.4308385","article-title":"Building theories from case study research","volume":"14","author":"eisenhardt","year":"1989","journal-title":"Academic Management Review"},{"key":"ref15","article-title":"Essays British Airways Should Focus on Their Quality Standards Business Law Essay","year":"0"},{"key":"ref16","article-title":"Study into Total Quality Management of Mcdonalds Business Essay","year":"2013"},{"key":"ref17","article-title":"Total Quality Management for MacDonalds Marketing Essay","year":"2013"},{"key":"ref18","year":"2002","journal-title":"FedEx annual report Webpage"},{"key":"ref19","article-title":"Financial theory and practice in the application of TQM: The case of IBM Rochester","volume":"10","author":"ferris","year":"1998","journal-title":"Journal of Managerial Issues"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.5465\/AME.1997.9707100658"},{"key":"ref3","year":"2002","journal-title":"Baldrige National Quality Program"},{"key":"ref6","article-title":"Industrial and Organizational Psychology","author":"cooper","year":"2000"},{"key":"ref5","article-title":"Total quality management-Federal express case study","year":"1999"},{"key":"ref8","article-title":"The ASTD Training and Development Handbook: A Guide to Human Resource Development","author":"craig","year":"1996"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1108\/09544789210034121"},{"key":"ref49","article-title":"An illustration of TQM at TVS Motor Company","author":"rao","year":"2009"},{"key":"ref9","article-title":"Total Quality Management - An Overview","author":"dale","year":"1994","journal-title":"Managing Quality"},{"key":"ref46","article-title":"TQM on Mcdonald","author":"gole","year":"2012"},{"key":"ref45","article-title":"Production and Operations Management","author":"chary","year":"2009","journal-title":"Chapter New Quality Concepts and Initiatives Total Quality Management and Six Sigma"},{"key":"ref48","first-page":"182","article-title":"DOES QUALITY MANAGEMENT WORK IN THE PUBLIC SECTOR?","volume":"9","author":"stringham","year":"2004","journal-title":"Public Administration and Management An Interactive Journal"},{"key":"ref47","doi-asserted-by":"publisher","DOI":"10.2307\/3380163"},{"key":"ref42","article-title":"Total Quality Management (TQM) Of Mcdonalds","year":"2011","journal-title":"Retrieved 3"},{"key":"ref41","article-title":"Total Quality Management","author":"ashley","year":"2008","journal-title":"UK Ltd"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.1007\/s10551-004-1757-5"},{"key":"ref43","article-title":"The lessons of total quality management","author":"heller","year":"2008"}],"event":{"name":"2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","location":"Singapore, Singapore","start":{"date-parts":[[2015,12,6]]},"end":{"date-parts":[[2015,12,9]]}},"container-title":["2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/7378213\/7385591\/07385599.pdf?arnumber=7385599","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,9,7]],"date-time":"2019-09-07T11:38:45Z","timestamp":1567856325000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/7385599\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,12]]},"references-count":62,"URL":"https:\/\/doi.org\/10.1109\/ieem.2015.7385599","relation":{},"subject":[],"published":{"date-parts":[[2015,12]]}}}