{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,30]],"date-time":"2024-10-30T04:29:36Z","timestamp":1730262576945,"version":"3.28.0"},"reference-count":21,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018,12]]},"DOI":"10.1109\/ieem.2018.8607330","type":"proceedings-article","created":{"date-parts":[[2019,1,15]],"date-time":"2019-01-15T10:35:12Z","timestamp":1547548512000},"page":"1165-1169","source":"Crossref","is-referenced-by-count":0,"title":["Developing Customer Perception Based Organization Performance Measurement Framework for Healthcare Service"],"prefix":"10.1109","author":[{"given":"I.G.M.Y.","family":"Bakti","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"T.","family":"Rakhmawati","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"S.","family":"Damayanti","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"S.","family":"Sumaedi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"M.","family":"Yarmen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1108\/08876041311309225"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/S0148-2963(02)00293-X"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1108\/09564230910936869"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-4870(01)00030-7"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1108\/IJPPM-07-2014-0112"},{"journal-title":"Research Methods for Business A Skill Building Approach","year":"2010","author":"sekaran","key":"ref15"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.2307\/1251446"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1108\/IJPPM-08-2014-0126"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.2307\/1251898"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1108\/IJQRM-06-2013-0094"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.5465\/AMR.1994.9412271813"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1108\/17542731111097498"},{"journal-title":"ISO 9000 quality management systemsfundamentals and vocabulary","year":"2015","key":"ref6"},{"journal-title":"ISO 9001 Quality management systems - Requirements","year":"2015","key":"ref5"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1177\/0361198105192700128"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/j.tranpol.2010.09.003"},{"key":"ref2","first-page":"50","article-title":"An empirical analysis of customer satisfaction in international air travel","volume":"4","author":"clemes","year":"2008","journal-title":"Innovative Marketing"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1108\/LM-05-2012-0025"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1108\/CGIJ-05-2012-0016"},{"key":"ref20","first-page":"1","article-title":"Developing a service quality measurement model of public health center in Indonesia","volume":"7","author":"rakhmawati","year":"2013","journal-title":"Management Science and Engineering"},{"journal-title":"Multivariate Data Analysis","year":"2010","author":"hair","key":"ref21"}],"event":{"name":"2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","start":{"date-parts":[[2018,12,16]]},"location":"Bangkok","end":{"date-parts":[[2018,12,19]]}},"container-title":["2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/8589962\/8607265\/08607330.pdf?arnumber=8607330","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,1,26]],"date-time":"2022-01-26T00:19:39Z","timestamp":1643156379000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/8607330\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,12]]},"references-count":21,"URL":"https:\/\/doi.org\/10.1109\/ieem.2018.8607330","relation":{},"subject":[],"published":{"date-parts":[[2018,12]]}}}