{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,18]],"date-time":"2025-12-18T14:18:06Z","timestamp":1766067486215},"reference-count":24,"publisher":"IEEE","license":[{"start":{"date-parts":[[2021,12,13]],"date-time":"2021-12-13T00:00:00Z","timestamp":1639353600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2021,12,13]],"date-time":"2021-12-13T00:00:00Z","timestamp":1639353600000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2021,12,13]],"date-time":"2021-12-13T00:00:00Z","timestamp":1639353600000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,12,13]]},"DOI":"10.1109\/ieem50564.2021.9672993","type":"proceedings-article","created":{"date-parts":[[2022,1,19]],"date-time":"2022-01-19T15:36:21Z","timestamp":1642606581000},"page":"388-393","source":"Crossref","is-referenced-by-count":1,"title":["Dynamic Service Innovation Capabilities in the Digital Age: An Integrated Research Framework and Key Research Questions"],"prefix":"10.1109","author":[{"given":"Shun","family":"Zhang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jun","family":"Zhan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fuhong","family":"Wang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1080\/19761597.2020.1719852"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-2370.2007.00201.x"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.15358\/2511-8676-2018-4-53"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1111\/radm.12147"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1108\/09564231011066123"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1080\/13662716.2017.1414758"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.lrp.2017.06.007"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1002\/smj.640"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.5465\/19416520.2016.1161966"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1146\/annurev-psych-010418-102803"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1177\/1094670520908929"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijresmar.2016.11.001"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1002\/smj.4250171110"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1177\/0149206310391805"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2012.03.003"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2020.03.010"},{"key":"ref1","article-title":"Service innovation in a digital world","author":"emidio","year":"2015","journal-title":"McKinsey Quarterly"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1007\/s11628-019-00408-2"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2012.12.019"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1080\/02642069.2014.979405"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1142\/S1363919601000427"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1142\/S136391961950066X"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-014-9505-6"}],"event":{"name":"2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","start":{"date-parts":[[2021,12,13]]},"location":"Singapore, Singapore","end":{"date-parts":[[2021,12,16]]}},"container-title":["2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9672597\/9672598\/09672993.pdf?arnumber=9672993","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,10]],"date-time":"2022-05-10T12:57:31Z","timestamp":1652187451000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9672993\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,12,13]]},"references-count":24,"URL":"https:\/\/doi.org\/10.1109\/ieem50564.2021.9672993","relation":{},"subject":[],"published":{"date-parts":[[2021,12,13]]}}}