{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,21]],"date-time":"2025-06-21T10:24:17Z","timestamp":1750501457812},"reference-count":19,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,6]]},"DOI":"10.1109\/inm.2009.5188781","type":"proceedings-article","created":{"date-parts":[[2009,8,10]],"date-time":"2009-08-10T15:41:58Z","timestamp":1249918918000},"page":"9-16","source":"Crossref","is-referenced-by-count":24,"title":["Business-impact analysis and simulation of critical incidents in IT service management"],"prefix":"10.1109","author":[{"given":"C.","family":"Bartolini","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"C.","family":"Stefanelli","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"M.","family":"Tortonesi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"19","doi-asserted-by":"publisher","DOI":"10.1109\/BDIM.2007.375007"},{"key":"17","doi-asserted-by":"publisher","DOI":"10.1109\/INM.2007.374792"},{"key":"18","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2008.4575136"},{"key":"15","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2008.4575134"},{"key":"16","article-title":"the balanced scorecard and it governance","author":"van grembergen","year":"2000","journal-title":"Proc Int Conference on Information Resources Management Association (IRMA"},{"key":"13","article-title":"cost-benefit analysis for network intrusion detection systems","author":"wei","year":"2001","journal-title":"Proceedings of the 28th Annual Computer Security Conference"},{"key":"14","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2008.4575158"},{"key":"11","first-page":"223","article-title":"business-oriented resource management policies for e-commerce servers, performance evaluation 42, elsevier","author":"menasce?","year":"2000","journal-title":"Science"},{"key":"12","article-title":"sla design from a business perspective","author":"sauve?","year":"2005","journal-title":"Proceedings of DSOM"},{"key":"3","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2006.1687537"},{"key":"2","article-title":"business driven prioritization of service incidents","author":"bartolini","year":"0","journal-title":"Proceedings of 15th IFIP\/IEEE International Workshop on Distributed Systems Operations and Management (DSOM 2004)"},{"year":"0","key":"1"},{"key":"10","doi-asserted-by":"publisher","DOI":"10.1109\/ICAC.2004.1301365"},{"key":"7","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2004.1317679"},{"key":"6","doi-asserted-by":"publisher","DOI":"10.1109\/BDIM.2007.375008"},{"journal-title":"The Balanced Scorecard Translating Strategy into Action","year":"1996","author":"kaplan","key":"5"},{"key":"4","article-title":"symian: a simulation tool for the optimization of the it incident management process","author":"bartolini","year":"2008","journal-title":"Proceedings of 19th IFIP\/IEEE International Workshop on Distributed Systems Operations and Management (DSOM 2008)"},{"key":"9","first-page":"73","article-title":"activity-based scheduling of it changes","author":"trastour","year":"2007","journal-title":"Proceedings of First International Conference on Autonomous Infrastructure Management and Security AIMS"},{"key":"8","article-title":"business-driven decision support for change management: planning and scheduling of changes","author":"sauve?","year":"2006","journal-title":"Proceedings of the DSOM"}],"event":{"name":"2009 IFIP\/IEEE International Symposium on Integrated Network Management (IM)","start":{"date-parts":[[2009,6,1]]},"location":"New York, NY, USA","end":{"date-parts":[[2009,6,5]]}},"container-title":["2009 IFIP\/IEEE International Symposium on Integrated Network Management"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/5174535\/5188779\/05188781.pdf?arnumber=5188781","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,17]],"date-time":"2017-03-17T19:01:20Z","timestamp":1489777280000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/5188781\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,6]]},"references-count":19,"URL":"https:\/\/doi.org\/10.1109\/inm.2009.5188781","relation":{},"subject":[],"published":{"date-parts":[[2009,6]]}}}