{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T18:09:42Z","timestamp":1761588582391,"version":"build-2065373602"},"reference-count":23,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["J. Commun. Netw."],"published-print":{"date-parts":[[2001,12]]},"DOI":"10.1109\/jcn.2001.6596960","type":"journal-article","created":{"date-parts":[[2014,10,16]],"date-time":"2014-10-16T15:46:01Z","timestamp":1413474361000},"page":"297-306","source":"Crossref","is-referenced-by-count":26,"title":["The MNM service model \u2014 Refined views on generic service management"],"prefix":"10.23919","volume":"3","author":[{"given":"M.","family":"Garschhammer","sequence":"first","affiliation":[{"name":"Munich Network Management (MNM) Team, University of Munich, Germany"}]},{"given":"R.","family":"Hauck","sequence":"additional","affiliation":[{"name":"Munich Network Management (MNM) Team, University of Munich, Germany"}]},{"given":"B.","family":"Kempter","sequence":"additional","affiliation":[{"name":"Munich Network Management (MNM) Team, University of Munich, Germany"}]},{"given":"I.","family":"Radisic","sequence":"additional","affiliation":[{"name":"Munich Network Management (MNM) Team, University of Munich, Germany"}]},{"given":"H.","family":"Roelle","sequence":"additional","affiliation":[{"name":"Munich Network Management (MNM) Team, University of Munich, Germany"}]},{"given":"H.","family":"Schmidt","sequence":"additional","affiliation":[{"name":"Munich Network Management (MNM) Team, University of Munich, Germany"}]}],"member":"263","reference":[{"key":"ref10","article-title":"A CORBA-based QoS management framework for distributed multimedia services and applications","author":"hong","year":"1998","journal-title":"Proc 9th IFIP\/IEEE Int Workshop on Systems Operations & Management (DSOM'98)"},{"doi-asserted-by":"publisher","key":"ref11","DOI":"10.1023\/A:1009443007126"},{"key":"ref12","article-title":"Specification of a service management architecture to run distributed and networked systems","author":"mayerl","year":"2000","journal-title":"Proc 3rd IFIP\/GI Int Conference on Trends towards a Universal Service Market (USM 2000)"},{"doi-asserted-by":"publisher","key":"ref13","DOI":"10.1109\/NOMS.2000.830386"},{"doi-asserted-by":"publisher","key":"ref14","DOI":"10.1109\/INM.1999.770690"},{"year":"1992","journal-title":"Information Technology-Open Systems Interconnection-Systems Management Overview IS 10040 International Organization for Standardization and International Electrotechnical Committee","key":"ref15"},{"key":"ref16","first-page":"94","article-title":"An ODP enterprise specification of customer service management for connectivity services","author":"langer","year":"1999","journal-title":"Proc 3rd Int Enterprise Distributed Object Computing Conference (EDOC '99)"},{"year":"2001","author":"langer","journal-title":"Konzeption und Anwendung einer Customer Service Management Architektur","key":"ref17"},{"year":"2001","author":"nerb","journal-title":"Customer Service Management als Basis f&#x00FC;r interorganisationales Dienstmanagement","key":"ref18"},{"key":"ref19","article-title":"Service Contracts based on Work ow Modeling","author":"schmidt","year":"2000","journal-title":"Proc 11th Annual IFIP\/IEEE Int Workshop on Distributed Systems Operations & Management (DSOM 00) no 1960 in Lecture Notes in Computer Science"},{"year":"2000","journal-title":"Service Support the Stationary Office","key":"ref4"},{"year":"1994","key":"ref3"},{"year":"2000","key":"ref6"},{"year":"2001","journal-title":"Service Delivery the Stationary Office","key":"ref5"},{"key":"ref8","article-title":"Integrating service and network management compoments for service fulfilment","author":"lewis","year":"1999","journal-title":"Proc 10th IFIP\/IEEE Int Workshop on Systems Operations & Management (DSOM'99)"},{"year":"2001","key":"ref7"},{"year":"1997","key":"ref2"},{"doi-asserted-by":"publisher","key":"ref1","DOI":"10.1109\/INM.2001.918076"},{"doi-asserted-by":"publisher","key":"ref9","DOI":"10.1109\/INM.2001.918075"},{"year":"2001","author":"hauck","journal-title":"Architektur f&#x00FC;r die Automation der Managementin-strumentierung bausteinbasierter Anwendungen","key":"ref20"},{"key":"ref22","article-title":"Customer service management: An information model for communication services","author":"langer","year":"2000","journal-title":"Trends in Distributed Systems Torwards a Universal Service Market Proc 3rd Int IFIP\/GI Working Conference USM 2000"},{"doi-asserted-by":"publisher","key":"ref21","DOI":"10.3990\/2.20"},{"year":"1999","author":"hegering","journal-title":"Integrated Management of Networked Systems-Concepts Architectures and their Operational Application","key":"ref23"}],"container-title":["Journal of Communications and Networks"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/5449605\/6596959\/06596960.pdf?arnumber=6596960","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T18:04:37Z","timestamp":1761588277000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/6596960\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,12]]},"references-count":23,"journal-issue":{"issue":"4"},"URL":"https:\/\/doi.org\/10.1109\/jcn.2001.6596960","relation":{},"ISSN":["1976-5541","1229-2370"],"issn-type":[{"type":"electronic","value":"1976-5541"},{"type":"print","value":"1229-2370"}],"subject":[],"published":{"date-parts":[[2001,12]]}}}