{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T19:05:22Z","timestamp":1777921522941,"version":"3.51.4"},"reference-count":39,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","issue":"6","license":[{"start":{"date-parts":[[2026,6,1]],"date-time":"2026-06-01T00:00:00Z","timestamp":1780272000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2026,6,1]],"date-time":"2026-06-01T00:00:00Z","timestamp":1780272000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2026,6,1]],"date-time":"2026-06-01T00:00:00Z","timestamp":1780272000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"funder":[{"DOI":"10.13039\/501100003725","name":"National Research Foundation of Korea","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100003725","id-type":"DOI","asserted-by":"publisher"}]},{"name":"Korea government","award":["RS-2024-00411007"],"award-info":[{"award-number":["RS-2024-00411007"]}]},{"name":"Korea Planning & Evaluation Institute of Industrial Technology"},{"name":"Korea government","award":["RS-2024-00444344"],"award-info":[{"award-number":["RS-2024-00444344"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Robot. Autom. Lett."],"published-print":{"date-parts":[[2026,6]]},"DOI":"10.1109\/lra.2026.3686647","type":"journal-article","created":{"date-parts":[[2026,4,22]],"date-time":"2026-04-22T19:51:49Z","timestamp":1776887509000},"page":"7332-7339","source":"Crossref","is-referenced-by-count":0,"title":["Hey, Robot! Don't Cut in Line: Designing Queuing Behaviors of Delivery Robots With Multiple Stakeholders"],"prefix":"10.1109","volume":"11","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4173-2641","authenticated-orcid":false,"given":"Nayoung","family":"Kim","sequence":"first","affiliation":[{"name":"Department of Electronic Engineering, Sogang University, Seoul, South Korea"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4279-6620","authenticated-orcid":false,"given":"Hyochang","family":"Kim","sequence":"additional","affiliation":[{"name":"Stanford Center at the Incheon Global Campus, Stanford University, Incheon, South Korea"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sunok","family":"Lee","sequence":"additional","affiliation":[{"name":"Department of Art & Technology, Sogang University, Seoul, South Korea"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9169-0785","authenticated-orcid":false,"given":"Changjoo","family":"Nam","sequence":"additional","affiliation":[{"name":"Department of Electronic Engineering, Sogang University, Seoul, South Korea"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1177\/0361198119849398"},{"key":"ref2","volume-title":"The Psychology of Waiting Lines","author":"Maister","year":"1984"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2017.12.001"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1109\/IROS58592.2024.10801351"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1007\/s40558-025-00313-7"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1145\/3613905.3637124"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1145\/3677615"},{"key":"ref8","volume-title":"Waiting Experience At Train Stations","author":"Hagen","year":"2011"},{"key":"ref9","first-page":"1","article-title":"The psychology of waiting lines","volume":"3","author":"Norman","year":"2008","journal-title":"Excerpt"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1016\/S0196-0644(96)70090-2"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1145\/3613904.3642082"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-023-01068-z"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1145\/3568162.3576974"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-010-0079-2"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1109\/HRI53351.2022.9889614"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2016.12.008"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1177\/1094670520978798"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.4324\/9781003074991-19"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.3390\/bs12050127"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1111\/j.1751-9004.2011.00423.x"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1145\/3461702.3462571"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00452"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1108\/APJML-11-2021-0821"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1145\/3729538"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1002\/9781119175834"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-07458-0_18"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1145\/3173386.3173568"},{"key":"ref28","volume-title":"Industrial TrucksSafety Requirements and Verification, Part 4: Driverless Industrial Trucks and Their Systems","year":"2023"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1037\/a0029310"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1145\/169891.169968"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.2147\/CIA.S56435"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1016\/S0968-090X(96)00025-3"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1109\/HRI.2010.5453195"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1145\/3726986.3726987"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.3390\/fi10100101"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1145\/2644448.2644451"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.4135\/9781526405555.n2"},{"issue":"1","key":"ref38","first-page":"1","article-title":"Examining the conceptualizations of customer experience as a construct","volume":"23","author":"Chepur","year":"2019","journal-title":"Acad. Marketing Stud. J."},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-010-0082-7"}],"container-title":["IEEE Robotics and Automation Letters"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx8\/7083369\/11481819\/11489499.pdf?arnumber=11489499","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T19:55:45Z","timestamp":1777665345000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/11489499\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,6]]},"references-count":39,"journal-issue":{"issue":"6"},"URL":"https:\/\/doi.org\/10.1109\/lra.2026.3686647","relation":{},"ISSN":["2377-3766","2377-3774"],"issn-type":[{"value":"2377-3766","type":"electronic"},{"value":"2377-3774","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,6]]}}}