{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,5]],"date-time":"2026-06-05T03:15:28Z","timestamp":1780629328337,"version":"3.54.1"},"reference-count":8,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","issue":"6","license":[{"start":{"date-parts":[[2018,11,1]],"date-time":"2018-11-01T00:00:00Z","timestamp":1541030400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2018,11,1]],"date-time":"2018-11-01T00:00:00Z","timestamp":1541030400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2018,11,1]],"date-time":"2018-11-01T00:00:00Z","timestamp":1541030400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Internet Comput."],"published-print":{"date-parts":[[2018,11,1]]},"DOI":"10.1109\/mic.2018.2877827","type":"journal-article","created":{"date-parts":[[2019,1,25]],"date-time":"2019-01-25T19:59:11Z","timestamp":1548446351000},"page":"54-59","source":"Crossref","is-referenced-by-count":18,"title":["A Conceptual Framework for Engineering Chatbots"],"prefix":"10.1109","volume":"22","author":[{"given":"Pankaj R.","family":"Telang","sequence":"first","affiliation":[{"name":"SAS Institute Inc."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anup K.","family":"Kalia","sequence":"additional","affiliation":[{"name":"IBM Thomas J. Watson Research Center"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Maja","family":"Vukovic","sequence":"additional","affiliation":[{"name":"IBM Thomas J. Watson Research Center"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rahul","family":"Pandita","sequence":"additional","affiliation":[{"name":"Phase Change Software LLC"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Munindar P.","family":"Singh","sequence":"additional","affiliation":[{"name":"North Carolina State University"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1109\/TSC.2011.4"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008319631231"},{"key":"ref6","year":"2018"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1023\/B:AGNT.0000018806.20944.ef"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-69035-3_4"},{"key":"ref7","article-title":"Business process model and notation (BPMN), version 2.0 beta","year":"0"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1109\/SCC.2007.75"},{"key":"ref1","author":"jackson","year":"1998","journal-title":"Introduction to expert systems"}],"container-title":["IEEE Internet Computing"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/4236\/8625874\/08625898.pdf?arnumber=8625898","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,5]],"date-time":"2022-05-05T19:47:01Z","timestamp":1651780021000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/8625898\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,11,1]]},"references-count":8,"journal-issue":{"issue":"6"},"URL":"https:\/\/doi.org\/10.1109\/mic.2018.2877827","relation":{},"ISSN":["1089-7801","1941-0131"],"issn-type":[{"value":"1089-7801","type":"print"},{"value":"1941-0131","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018,11,1]]}}}