{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,29]],"date-time":"2026-07-29T14:49:26Z","timestamp":1785336566422,"version":"3.55.0"},"reference-count":22,"publisher":"IEEE","license":[{"start":{"date-parts":[[2022,10,22]],"date-time":"2022-10-22T00:00:00Z","timestamp":1666396800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2022,10,22]],"date-time":"2022-10-22T00:00:00Z","timestamp":1666396800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022,10,22]]},"DOI":"10.1109\/niles56402.2022.9942408","type":"proceedings-article","created":{"date-parts":[[2022,11,14]],"date-time":"2022-11-14T22:01:26Z","timestamp":1668463286000},"page":"21-25","source":"Crossref","is-referenced-by-count":16,"title":["Enhancing Customer Churn Prediction in Digital Banking using Ensemble Modeling"],"prefix":"10.1109","author":[{"given":"Mohamed","family":"Galal","sequence":"first","affiliation":[{"name":"National Bank of Egypt Artificial Intelligence department,Cairo,Egypt"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sherine","family":"Rady","sequence":"additional","affiliation":[{"name":"Ain Shams University,Faculty of Computer and Information sciences,Cairo,Egypt"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mostafa","family":"Aref","sequence":"additional","affiliation":[{"name":"Ain Shams University,Faculty of Computer and Information sciences,Cairo,Egypt"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.7906\/indecs.14.2.1"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1177\/1096348017753521"},{"key":"ref12","first-page":"1","article-title":"E-commerce customer churn prediction based on improved SMOTE and AdaBoost","author":"wu","year":"0","journal-title":"13th International conference on service systems and service management (ICSSSM) IEEE"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1109\/ITNEC.2017.8284914"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2018.02.009"},{"key":"ref15","first-page":"1","article-title":"August. Applying the CG-logistic regression method to predict the customer churn problem","author":"wu","year":"0","journal-title":"5th International Conference on Industrial Economics System and Industrial Security Engineering (IEIS) IEEE"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.patcog.2019.01.036"},{"key":"ref17","first-page":"535","article-title":"Churn Prediction for Savings Bank Customers: A Machine Learning Approach","author":"verma","year":"2020","journal-title":"Journal of Applied Statistics and Probability"},{"key":"ref18","first-page":"48","article-title":"Customer Churn Prediction in Banking Industry Using K - Means and Support Vector Machine Algorithms","volume":"1","author":"olaniyi","year":"2020","journal-title":"International Journal of Multidisciplinary Sciences and Advanced Technology"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1109\/ICECA49313.2020.9297529"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.simpat.2015.03.003"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.aci.2018.05.004"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2020.03.187"},{"key":"ref5","first-page":"2395","article-title":"Improved customer Churn behaviour by using SVM","author":"mahajan","year":"2017","journal-title":"International Journal of Engineering and Technology"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1007\/s00607-021-00908-y"},{"key":"ref7","first-page":"30","article-title":"Comparing to techniques used in customer churn analysis","volume":"4","author":"\u00e7elik","year":"2019","journal-title":"Journal of Multidisciplinary Developments"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1145\/2908446.2908488"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1145\/3159652.3160605"},{"key":"ref9","first-page":"21","article-title":"A review of customer satisfaction, employee satisfaction and their impact on firm performance","volume":"4","author":"shaheen","year":"2015","journal-title":"Des Stud"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1109\/ICPECA51329.2021.9362520"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.3390\/data7050061"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1007\/s00521-022-07067-x"}],"event":{"name":"2022 4th Novel Intelligent and Leading Emerging Sciences Conference (NILES)","location":"Giza, Egypt","start":{"date-parts":[[2022,10,22]]},"end":{"date-parts":[[2022,10,24]]}},"container-title":["2022 4th Novel Intelligent and Leading Emerging Sciences Conference (NILES)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9942273\/9942362\/09942408.pdf?arnumber=9942408","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,12]],"date-time":"2022-12-12T19:55:38Z","timestamp":1670874938000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9942408\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,10,22]]},"references-count":22,"URL":"https:\/\/doi.org\/10.1109\/niles56402.2022.9942408","relation":{},"subject":[],"published":{"date-parts":[[2022,10,22]]}}}