{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,4]],"date-time":"2024-09-04T04:57:02Z","timestamp":1725425822728},"reference-count":17,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,4]]},"DOI":"10.1109\/noms.2012.6212014","type":"proceedings-article","created":{"date-parts":[[2012,6,19]],"date-time":"2012-06-19T17:01:35Z","timestamp":1340125295000},"page":"953-960","source":"Crossref","is-referenced-by-count":2,"title":["A cloud-based solution for the performance improvement of IT support organizations"],"prefix":"10.1109","author":[{"given":"C.","family":"Bartolini","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"C.","family":"Stefanelli","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"D.","family":"Targa","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"M.","family":"Tortonesi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"doi-asserted-by":"publisher","key":"17","DOI":"10.1109\/MS.2007.176"},{"year":"2007","author":"richardson","journal-title":"RESTful Web Services","key":"15"},{"doi-asserted-by":"publisher","key":"16","DOI":"10.1145\/1348246.1348247"},{"doi-asserted-by":"publisher","key":"13","DOI":"10.1007\/978-1-4614-1800-9_184"},{"doi-asserted-by":"publisher","key":"14","DOI":"10.1145\/514183.514185"},{"doi-asserted-by":"publisher","key":"11","DOI":"10.1145\/1401890.1401964"},{"doi-asserted-by":"publisher","key":"12","DOI":"10.14778\/1454159.1454193"},{"key":"3","article-title":"SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process","author":"bartolini","year":"0","journal-title":"Proceedings of 19th IFIP\/IEEE International Workshop on Distributed Systems Operations and Management (DSOM 2008) 25-26 September 2008 Pythagorion Samos Island Greece"},{"year":"2007","journal-title":"Service Operation Book","key":"2"},{"year":"2007","journal-title":"Service Strategy Book","key":"1"},{"doi-asserted-by":"publisher","key":"10","DOI":"10.1109\/NOMS.2008.4575136"},{"doi-asserted-by":"publisher","key":"7","DOI":"10.1007\/11687238_64"},{"key":"6","article-title":"A Web-based What-If Scenario Analysis Tool for Performance Improvement of IT Support Organizations","author":"bartolini","year":"0","journal-title":"Proceedings of 7th International Conference on Network and Service Management (CNSM 2011) 24-28 October 2011 Paris France"},{"doi-asserted-by":"publisher","key":"5","DOI":"10.1109\/NOMS.2010.5488471"},{"doi-asserted-by":"publisher","key":"4","DOI":"10.1109\/TNSM.2010.1009.I9P0321"},{"doi-asserted-by":"publisher","key":"9","DOI":"10.1109\/INM.2007.374792"},{"doi-asserted-by":"publisher","key":"8","DOI":"10.1109\/WSC.1995.478705"}],"event":{"name":"2012 IEEE\/IFIP Network Operations and Management Symposium (NOMS 2012)","start":{"date-parts":[[2012,4,16]]},"location":"Maui, HI","end":{"date-parts":[[2012,4,20]]}},"container-title":["2012 IEEE Network Operations and Management Symposium"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/6203618\/6211874\/06212014.pdf?arnumber=6212014","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,21]],"date-time":"2017-03-21T12:55:28Z","timestamp":1490100928000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/6212014\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,4]]},"references-count":17,"URL":"https:\/\/doi.org\/10.1109\/noms.2012.6212014","relation":{},"subject":[],"published":{"date-parts":[[2012,4]]}}}