{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,22]],"date-time":"2024-10-22T17:56:58Z","timestamp":1729619818332,"version":"3.28.0"},"reference-count":8,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007]]},"DOI":"10.1109\/pimrc.2007.4394193","type":"proceedings-article","created":{"date-parts":[[2007,12,3]],"date-time":"2007-12-03T14:23:45Z","timestamp":1196691825000},"page":"1-5","source":"Crossref","is-referenced-by-count":3,"title":["Performance Comparison of Call Routing Algorithms over Virtual Call Centres"],"prefix":"10.1109","author":[{"given":"A.","family":"Adetunji","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"A.","family":"Shahrabi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"H.","family":"Larijani","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"M.","family":"Mannion","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"article-title":"Effects of Introducing VoIP into an existing Local Area Network","year":"2003","author":"adetunji","key":"3"},{"key":"2","first-page":"122","article-title":"Performance evaluation of call routing in virtual call centre environment with virtual agents","author":"adetunji","year":"2004","journal-title":"UK Performance Engineering Workshop"},{"key":"1","article-title":"Glasgow Caledonian University, Tech","author":"adetunji","year":"2005","journal-title":"PhD transfer report Weight factored delay call routing algorithm for remote representatives in a virtual call centre"},{"key":"7","article-title":"An introduction to skills-based routing and its operational complexities","author":"garnett","year":"2001","journal-title":"Technion"},{"key":"6","doi-asserted-by":"publisher","DOI":"10.1287\/msom.5.2.79.16071"},{"key":"5","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2005.1574247"},{"key":"4","doi-asserted-by":"publisher","DOI":"10.1016\/0167-6377(92)90091-G"},{"key":"8","doi-asserted-by":"crossref","first-page":"299","DOI":"10.1023\/A:1019132630984","article-title":"Call routing to distributed queues: Is FIFO really better than MED","volume":"7","author":"kogan","year":"1997","journal-title":"Telecommunication Systems"}],"event":{"name":"2007 IEEE 18th International Symposium on Personal, Indoor and Mobile Radio Communications","start":{"date-parts":[[2007,9,3]]},"location":"Athens, Greece","end":{"date-parts":[[2007,9,7]]}},"container-title":["2007 IEEE 18th International Symposium on Personal, Indoor and Mobile Radio Communications"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/4393982\/4393983\/04394193.pdf?arnumber=4394193","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,8,10]],"date-time":"2021-08-10T21:20:35Z","timestamp":1628630435000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/4394193\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007]]},"references-count":8,"URL":"https:\/\/doi.org\/10.1109\/pimrc.2007.4394193","relation":{},"subject":[],"published":{"date-parts":[[2007]]}}}