{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,10]],"date-time":"2026-06-10T08:12:11Z","timestamp":1781079131218,"version":"3.54.1"},"reference-count":35,"publisher":"IEEE","license":[{"start":{"date-parts":[[2022,8,29]],"date-time":"2022-08-29T00:00:00Z","timestamp":1661731200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2022,8,29]],"date-time":"2022-08-29T00:00:00Z","timestamp":1661731200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022,8,29]]},"DOI":"10.1109\/ro-man53752.2022.9900860","type":"proceedings-article","created":{"date-parts":[[2022,9,30]],"date-time":"2022-09-30T19:57:30Z","timestamp":1664567850000},"page":"260-265","source":"Crossref","is-referenced-by-count":20,"title":["The Robot That Showed Remorse: Repairing Trust with a Genuine Apology"],"prefix":"10.1109","author":[{"given":"Babiche L.","family":"Pompe","sequence":"first","affiliation":[{"name":"University of Twente,Human Media Interaction Group,Enschede,The Netherlands,7500 AE"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ella","family":"Velner","sequence":"additional","affiliation":[{"name":"University of Twente,Human Media Interaction Group,Enschede,The Netherlands,7500 AE"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Khiet P.","family":"Truong","sequence":"additional","affiliation":[{"name":"University of Twente,Human Media Interaction Group,Enschede,The Netherlands,7500 AE"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"ref33","article-title":"The Godspeed Questionnaire Series","author":"bartneck","year":"2021"},{"key":"ref32","article-title":"Body language 71 guilt","year":"2020"},{"key":"ref31","article-title":"The body language of a guilty person","year":"2020"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-013-0200-4"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2015.01.001"},{"key":"ref34","doi-asserted-by":"crossref","first-page":"106561","DOI":"10.1016\/j.chb.2020.106561","article-title":"The effect of social-cognitive recovery strategies on likability, capability and trust in social robots","volume":"114","author":"cameron","year":"2021","journal-title":"Computers in Human Behavior"},{"key":"ref10","author":"pease","year":"2017","journal-title":"The Definitive Book of Body Language"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1518\/hfes.46.1.50.30392"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.5465\/AMR.1995.9508080335"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1007\/s10726-012-9339-x"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.3389\/frobt.2018.00073"},{"key":"ref15","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1007\/978-3-319-64816-3_8","article-title":"The role of trust in human-robot interaction","author":"lewis","year":"2018","journal-title":"Studies in Systems Decision and Control"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1007\/s12369-019-00596-x"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4899-7668-0_10"},{"key":"ref18","first-page":"507","article-title":"Exploring the impact of fault justification in human-robot trust","author":"correia","year":"2018","journal-title":"Proceedings of the 17th International Conference on Autonomous Agents and MultiAgent Systems (AAMAS)"},{"key":"ref19","first-page":"1","article-title":"Would you trust a (faulty) robot? effects of error, task type and personality on human-robot cooperation and trust","author":"salem","year":"2015","journal-title":"Proceedings ACM\/IEEE Int'l Conf on Human-Robot Interaction (HRI)"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2020.106561"},{"key":"ref28","article-title":"Healing words: The power of apology in medicine","author":"woods","year":"2004","journal-title":"Doctors in Touch"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1145\/2157689.2157709"},{"key":"ref27","author":"lazare","year":"2004","journal-title":"Apolo"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.2202\/1940-1639.1510"},{"key":"ref5","doi-asserted-by":"crossref","first-page":"574","DOI":"10.1007\/978-3-319-25554-5_57","article-title":"Timing is key for robot trust repair","author":"robinette","year":"2015","journal-title":"Proceedings of the International Conference On Social Robotics (ICSR)"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.5553\/NJLP\/221307132017046002002"},{"key":"ref8","first-page":"1055","article-title":"Apology and thick trust: What spouse abusers and negligent doctors might have in common","volume":"79","author":"o\u2019hara","year":"2004","journal-title":"Chicago-Kent Law Review"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2019.00758"},{"key":"ref2","article-title":"A systematic analysis of automatic speech recognition: An overview","volume":"4","author":"gulzar","year":"2014"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1037\/h0093950"},{"key":"ref1","article-title":"Recent advances in end-to-end automatic speech recognition","author":"li","year":"2021"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.3389\/frobt.2017.00021"},{"key":"ref22","first-page":"203","article-title":"Gracefully mitigating breakdowns in robotic services","author":"lee","year":"2010","journal-title":"5th ACM\/IEEE International Conference on Human-Robot Interaction (HRI)"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1109\/ROMAN.2016.7745164"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1109\/HRI53351.2022.9889535"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1109\/RO-MAN50785.2021.9515365"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1177\/2327857915041036"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1016\/j.ergon.2020.103078"}],"event":{"name":"2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)","location":"Napoli, Italy","start":{"date-parts":[[2022,8,29]]},"end":{"date-parts":[[2022,9,2]]}},"container-title":["2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9900506\/9900507\/09900860.pdf?arnumber=9900860","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,11,3]],"date-time":"2022-11-03T23:05:03Z","timestamp":1667516703000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9900860\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,8,29]]},"references-count":35,"URL":"https:\/\/doi.org\/10.1109\/ro-man53752.2022.9900860","relation":{},"subject":[],"published":{"date-parts":[[2022,8,29]]}}}