{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,21]],"date-time":"2026-03-21T23:03:26Z","timestamp":1774134206349,"version":"3.50.1"},"reference-count":57,"publisher":"IEEE","license":[{"start":{"date-parts":[[2021,10,17]],"date-time":"2021-10-17T00:00:00Z","timestamp":1634428800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2021,10,17]],"date-time":"2021-10-17T00:00:00Z","timestamp":1634428800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2021,10,17]],"date-time":"2021-10-17T00:00:00Z","timestamp":1634428800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,10,17]]},"DOI":"10.1109\/smc52423.2021.9659298","type":"proceedings-article","created":{"date-parts":[[2022,1,6]],"date-time":"2022-01-06T15:34:35Z","timestamp":1641483275000},"page":"3303-3310","source":"Crossref","is-referenced-by-count":6,"title":["Analysis and illustration of the practical impact of Artificial Intelligence and Intelligent Personal Assistants on business processes in small- and medium-sized service enterprises"],"prefix":"10.1109","author":[{"given":"Daniel","family":"Husson","sequence":"first","affiliation":[]},{"given":"Alexander","family":"Holland","sequence":"additional","affiliation":[]},{"given":"Madjid","family":"Fathi","sequence":"additional","affiliation":[]},{"given":"Rocio","family":"Arteaga Sanchez","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref39","article-title":"Using clustering for categorization of support tickets","author":"beneker","year":"2017"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1109\/ICSE-NIER.2019.00019"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1007\/978-981-13-0080-6_2"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2017.01.010"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1177\/0961000618759414"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2017.12.019"},{"key":"ref37","first-page":"39","article-title":"Potenziale erschlie&#x00DF;en durch K&#x00FC;nstliche Intelligenz im Projektmanagement","volume":"3","author":"laroque","year":"2019","journal-title":"Proj aktuell"},{"key":"ref36","first-page":"157","article-title":"Intelligent Personal Assistant and Reporting &#x2013; Explaining Data to Users through Speech Synthesis","author":"h\u00fcsson","year":"2019","journal-title":"Knowledge Management in Digital Work Environments &#x2013; State-of-the-Art and Outlook Proceedings 10th Conference Professional Knowledge Management"},{"key":"ref35","first-page":"1133","article-title":"Intelligent Personal Assistants in business processes: Evaluation of a Prototype (V-IP-A)","volume":"38","author":"h\u00fcsson","year":"0"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1145\/3311956"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1016\/j.sbspro.2012.11.173"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.14254\/2071-789X.2020\/13-3\/8"},{"key":"ref29","article-title":"Wer wollen wir sein? Der kaufm&#x00E4;nnische Bereicherfindet sich neu","author":"software","year":"2020"},{"key":"ref2","author":"hecker","year":"2017","journal-title":"Zukunftsmarkt K&#x00FC;nstliche Intelligenz &#x2013; Potenziale und Anwendungen"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1109\/MSP.2017.2762725"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1145\/3196709.3196735"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.3846\/20294913.2015.1074126"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1145\/3341162.3350846"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2016.09.137"},{"key":"ref23","first-page":"59","article-title":"Marketing und Vertrieb","author":"br\u00fcning","year":"2017","journal-title":"Digitalisierung und Industrie 4 0 - Herausforderungen f&#x00FC;r den Mittelstand"},{"key":"ref26","first-page":"93","article-title":"Demand for Management Accounting Information in Small Businesses: Judgment Performance in Business Planning","volume":"12","author":"baker","year":"2018","journal-title":"International Journal of the Academic Business World"},{"key":"ref25","article-title":"Call- und Service-Center: Konsolidierung der Kundenservice-Dienstleistungen","author":"daum","year":"2018","journal-title":"Work Pap Forschungsf&#x00F6;rderung"},{"key":"ref50","doi-asserted-by":"publisher","DOI":"10.1097\/NNR.0000000000000297"},{"key":"ref51","doi-asserted-by":"publisher","DOI":"10.1365\/s35764-020-00243-5"},{"key":"ref57","article-title":"Herausforderungen f&#x00FC;r den Mittelstand - Update der Unternehmersicht 2019","author":"kranzusch","year":"2019","journal-title":"Inst f&#x00FC;r Mittelstandsforsch Bonn"},{"key":"ref56","doi-asserted-by":"publisher","DOI":"10.1177\/0266666915585364"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2014.57"},{"key":"ref54","first-page":"1","article-title":"Commonalities and contrasts: an Investigation of ERP Usability in a Comparative User Study","author":"lambeck","year":"2014","journal-title":"Proceedings of the 22nd European Conference on Information Systems (ECIS 2014)"},{"key":"ref53","first-page":"321","article-title":"Usability of Input Devices and Aids in the Field of Augmentative and Alternative Communication - An Experimental Study with People with and without Disabilities TT - Usability von Eingabehilfsmitteln und Ansteuerungsm&#x00F6;glichkeiten im Bereich der Unterst&#x00FC;t","volume":"58","author":"sebold","year":"2019","journal-title":"Rehabilitation (Stuttg)"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-658-28494-7_8"},{"key":"ref10","article-title":"K&#x00FC;nstliche Intelligenz im Mittelstand","author":"lundborg","year":"2019"},{"key":"ref11","article-title":"K&#x00FC;nstliche intelligenz im Mittelstand - Potenziale und Anwendungsbeispiele","year":"2020"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-03596-9_23"},{"key":"ref12","article-title":"KI in KMU","volume":"381","author":"wangermann","year":"2020","journal-title":"Konrad Adenauer Stift Anal Argumente"},{"key":"ref13","article-title":"Application of Artificial Intelligence In Small and Medium-Sized Enterprises","author":"szedlak","year":"2020"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.2478\/bsrj-2020-0032"},{"key":"ref15","article-title":"Human and computer interaction in information system design for managing business","author":"mohapatra","year":"2020","journal-title":"Inf Syst and E-Bus Management"},{"key":"ref16","article-title":"Impacts of Artificial Intelligence on Management of Large Complex Projects","volume":"viii","author":"prieto","year":"2019","journal-title":"PM World J"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.30844\/wi_2020_a3-hofmann"},{"key":"ref18","article-title":"Using AI to Enhance Business Operations","volume":"60","author":"tarafdar","year":"2019","journal-title":"MIT Sloan Management Review"},{"key":"ref19","article-title":"Artificial intelligence and internet of things in small and medium-sized enterprises: A survey","author":"hansen","year":"2019","journal-title":"J Manuf Syst"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2019.12.002"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1145\/3236669"},{"key":"ref6","article-title":"Application of Artificial Intelligence to optimize forecasting capability in procurement CR-Category","author":"kiefer","year":"2019","journal-title":"Wissenschaftliche Vertiefungskonferenz"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1007\/s35764-017-0130-2"},{"key":"ref8","article-title":"K&#x00FC;nstliche Intelligenz in Unternehmen Mehr k&#x00FC;nstliche Intelligenz wagen?!","year":"2019"},{"key":"ref7","article-title":"Machine Learning in deutschen Unternehmen - Eine empirische Studie zu Betrieb und Anwendung von K&#x00FC;nstlicher Intelligenz","author":"b\u00f6ttcher","year":"2018"},{"key":"ref49","doi-asserted-by":"publisher","DOI":"10.1007\/s00256-011-1145-z"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1365\/s40702-019-00576-9"},{"key":"ref46","first-page":"31","article-title":"Role of Data and Intuition in Decision Making Processes","volume":"10","author":"potan?ok","year":"2019","journal-title":"J Syst Integr"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.3280\/MACO2018-003007"},{"key":"ref48","author":"mayring","year":"2015","journal-title":"Qualitative Inhaltsanalyse Grundlagen und Techniken"},{"key":"ref47","doi-asserted-by":"crossref","first-page":"543","DOI":"10.1007\/978-3-531-18939-0_38","article-title":"Qualitative Inhaltsanalyse","author":"mayring","year":"2014","journal-title":"Handbuch Methoden der empirischen Sozialforschung"},{"key":"ref42","doi-asserted-by":"publisher","DOI":"10.4192\/1577-8517-v18_5"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.23919\/INM.2017.7987285"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2018.11.063"},{"key":"ref43","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-70284-1_30"}],"event":{"name":"2021 IEEE International Conference on Systems, Man, and Cybernetics (SMC)","location":"Melbourne, Australia","start":{"date-parts":[[2021,10,17]]},"end":{"date-parts":[[2021,10,20]]}},"container-title":["2021 IEEE International Conference on Systems, Man, and Cybernetics (SMC)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9658572\/9658575\/09659298.pdf?arnumber=9659298","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,1,22]],"date-time":"2023-01-22T00:12:21Z","timestamp":1674346341000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9659298\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,10,17]]},"references-count":57,"URL":"https:\/\/doi.org\/10.1109\/smc52423.2021.9659298","relation":{},"subject":[],"published":{"date-parts":[[2021,10,17]]}}}