{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,22]],"date-time":"2024-10-22T23:45:02Z","timestamp":1729640702002,"version":"3.28.0"},"reference-count":9,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2009,7]]},"DOI":"10.1109\/soli.2009.5204033","type":"proceedings-article","created":{"date-parts":[[2009,8,24]],"date-time":"2009-08-24T15:23:01Z","timestamp":1251127381000},"page":"754-759","source":"Crossref","is-referenced-by-count":3,"title":["Customer-centric optimal resource reconfiguration for service outlets"],"prefix":"10.1109","author":[{"given":"Jin Yan","family":"Shao","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"family":"Ming Xie","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"family":"Li Xia","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wen Jun","family":"Yin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jin","family":"Dong","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"3","first-page":"12","article-title":"servqual: a multi-item scale for measuring consumer perceptions of service quality","volume":"64","author":"beny","year":"1988","journal-title":"Journal of Retailing"},{"key":"2","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.1995.478964"},{"key":"1","first-page":"126","article-title":"optimal utilization of service channels in bank using simulation(in chinese), computer","volume":"20","author":"hou","year":"2003","journal-title":"Simulation"},{"key":"7","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1016\/j.jretai.2006.08.010","article-title":"the effects of channel performance satisfaction on behavioral intentions","volume":"82","author":"birgelen","year":"2006","journal-title":"Journal of Retailing"},{"key":"6","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2006.06.012"},{"key":"5","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2003.11.005"},{"key":"4","doi-asserted-by":"publisher","DOI":"10.1080\/02642060000000038"},{"key":"9","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2007.04.024"},{"key":"8","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2006.02.001"}],"event":{"name":"2009 IEEE\/INFORMS International Conference on Service Operations, Logistics and Informatics (SOLI)","start":{"date-parts":[[2009,7,22]]},"location":"Chicago, IL, USA","end":{"date-parts":[[2009,7,24]]}},"container-title":["2009 IEEE\/INFORMS International Conference on Service Operations, Logistics and Informatics"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/5174557\/5203893\/05204033.pdf?arnumber=5204033","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,6,18]],"date-time":"2017-06-18T19:05:58Z","timestamp":1497812758000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/5204033\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,7]]},"references-count":9,"URL":"https:\/\/doi.org\/10.1109\/soli.2009.5204033","relation":{},"subject":[],"published":{"date-parts":[[2009,7]]}}}