{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,30]],"date-time":"2024-10-30T14:21:27Z","timestamp":1730298087979,"version":"3.28.0"},"reference-count":7,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,7]]},"DOI":"10.1109\/soli.2012.6273572","type":"proceedings-article","created":{"date-parts":[[2012,8,22]],"date-time":"2012-08-22T16:03:18Z","timestamp":1345651398000},"page":"410-415","source":"Crossref","is-referenced-by-count":2,"title":["Connecting the dots in IT service delivery: From operations content to high-level business insights"],"prefix":"10.1109","author":[{"given":"Daniela","family":"Rosu","sequence":"first","affiliation":[]},{"given":"Winnie","family":"Cheng","sequence":"additional","affiliation":[]},{"given":"Ea-Ee","family":"Jan","sequence":"additional","affiliation":[]},{"given":"Naga","family":"Ayachitula","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"journal-title":"Service Delivery","year":"2001","key":"3"},{"key":"2","doi-asserted-by":"publisher","DOI":"10.1145\/1963192.1963295"},{"key":"1","doi-asserted-by":"publisher","DOI":"10.1147\/JRD.2009.5429030"},{"key":"7","doi-asserted-by":"publisher","DOI":"10.1023\/A:1009715923555"},{"journal-title":"Applied Logistic Analysis","year":"2000","author":"hosmer","key":"6"},{"key":"5","first-page":"39","article-title":"A Maximum Entropy Approach to Natural Language Processing","volume":"22","author":"berger","year":"1996","journal-title":"Computational Linguistics"},{"key":"4","first-page":"282","article-title":"Conditional Random Fields: Probabilistic Models for Segmenting and Labeling Sequence Data","author":"lafferty","year":"2001","journal-title":"ICML"}],"event":{"name":"2012 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI)","start":{"date-parts":[[2012,7,8]]},"location":"Suzhou, China","end":{"date-parts":[[2012,7,10]]}},"container-title":["Proceedings of 2012 IEEE International Conference on Service Operations and Logistics, and Informatics"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/6264149\/6273493\/06273572.pdf?arnumber=6273572","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,22]],"date-time":"2017-03-22T01:37:02Z","timestamp":1490146622000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/6273572\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,7]]},"references-count":7,"URL":"https:\/\/doi.org\/10.1109\/soli.2012.6273572","relation":{},"subject":[],"published":{"date-parts":[[2012,7]]}}}