{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,30]],"date-time":"2024-10-30T14:28:18Z","timestamp":1730298498339,"version":"3.28.0"},"reference-count":20,"publisher":"IEEE","license":[{"start":{"date-parts":[[2020,12,1]],"date-time":"2020-12-01T00:00:00Z","timestamp":1606780800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2020,12,1]],"date-time":"2020-12-01T00:00:00Z","timestamp":1606780800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2020,12,1]],"date-time":"2020-12-01T00:00:00Z","timestamp":1606780800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,12,1]]},"DOI":"10.1109\/ssci47803.2020.9308327","type":"proceedings-article","created":{"date-parts":[[2021,1,5]],"date-time":"2021-01-05T23:12:38Z","timestamp":1609888358000},"page":"1334-1340","source":"Crossref","is-referenced-by-count":1,"title":["Automatically Resolve Trouble Tickets with Hybrid NLP"],"prefix":"10.1109","author":[{"given":"Nicolas","family":"Ferland","sequence":"first","affiliation":[]},{"given":"Wenting","family":"Sun","sequence":"additional","affiliation":[]},{"given":"Xuancheng","family":"Fan","sequence":"additional","affiliation":[]},{"given":"Lule","family":"Yu","sequence":"additional","affiliation":[]},{"given":"Jieneng","family":"Yang","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1109\/MCI.2018.2840738"},{"key":"ref11","first-page":"993","article-title":"Latent dirichlet allocation","volume":"3","author":"blei","year":"2003","journal-title":"The Journal of Machine Learning Research"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1007\/s11042-018-6894-4"},{"key":"ref13","article-title":"Enriching word vectors with subword information","author":"bojanowski","year":"2016","journal-title":"arXiv preprint arXiv 1607 04606"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1109\/CVPR.2005.202"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1109\/CVPR.2014.220"},{"journal-title":"Siamese Neural Networks for One-Shot Image Recognition","year":"2015","author":"koch","key":"ref16"},{"journal-title":"Building a recommendation system using neural network embeddings","year":"2018","author":"koehrsen","key":"ref17"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1007\/BF00117832"},{"journal-title":"Kaggle ensembling guide","year":"2015","key":"ref19"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1109\/EDOCW.2018.00022"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1109\/ICCES.2017.8275308"},{"key":"ref6","first-page":"3946","author":"cremonesi","year":"2010","journal-title":"Performance of recommender algorithms on top-n recommendation tasks"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1145\/3269206.3272029"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1007\/s10462-018-9654-y"},{"key":"ref7","first-page":"arxiv:1811.11866","article-title":"A Review on Recommendation Systems: Context-aware to Social-based","author":"mahdi seyednezhad","year":"2018","journal-title":"ArXiv e-prints"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1109\/SCC.2014.80"},{"key":"ref1","first-page":"541","article-title":"A statistical machine learning approach for ticket mining in it service delivery","author":"jan","year":"2013","journal-title":"Proceedings of the 2013 IFIP\/IEEE International Symposium on Integrated Network Management IM 2013"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2018.2880197"},{"journal-title":"Bitext’s customer support dataset","year":"2015","key":"ref20"}],"event":{"name":"2020 IEEE Symposium Series on Computational Intelligence (SSCI)","start":{"date-parts":[[2020,12,1]]},"location":"Canberra, ACT, Australia","end":{"date-parts":[[2020,12,4]]}},"container-title":["2020 IEEE Symposium Series on Computational Intelligence (SSCI)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9308061\/9308107\/09308327.pdf?arnumber=9308327","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,30]],"date-time":"2022-06-30T15:19:03Z","timestamp":1656602343000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9308327\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,12,1]]},"references-count":20,"URL":"https:\/\/doi.org\/10.1109\/ssci47803.2020.9308327","relation":{},"subject":[],"published":{"date-parts":[[2020,12,1]]}}}