{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T07:52:24Z","timestamp":1772783544216,"version":"3.50.1"},"reference-count":38,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","issue":"2","license":[{"start":{"date-parts":[[2022,4,1]],"date-time":"2022-04-01T00:00:00Z","timestamp":1648771200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2022,4,1]],"date-time":"2022-04-01T00:00:00Z","timestamp":1648771200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2022,4,1]],"date-time":"2022-04-01T00:00:00Z","timestamp":1648771200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"funder":[{"DOI":"10.13039\/501100001809","name":"Research Grant through the National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["71872093"],"award-info":[{"award-number":["71872093"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100004147","name":"Tsinghua University Intelligent Logistics and Supply Chain Research Center","doi-asserted-by":"publisher","award":["THUCSL20182911756-001"],"award-info":[{"award-number":["THUCSL20182911756-001"]}],"id":[{"id":"10.13039\/501100004147","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Trans. Automat. Sci. Eng."],"published-print":{"date-parts":[[2022,4]]},"DOI":"10.1109\/tase.2021.3060567","type":"journal-article","created":{"date-parts":[[2021,3,4]],"date-time":"2021-03-04T20:58:36Z","timestamp":1614891516000},"page":"864-883","source":"Crossref","is-referenced-by-count":11,"title":["Appointment Capacity Planning With Overbooking for Outpatient Clinics With Patient No-Shows"],"prefix":"10.1109","volume":"19","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5133-9712","authenticated-orcid":false,"given":"Xiaolei","family":"Xie","sequence":"first","affiliation":[{"name":"Department of Industrial Engineering, Tsinghua University, Beijing, China"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4985-5953","authenticated-orcid":false,"given":"Zhenghao","family":"Fan","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Tsinghua University, Beijing, China"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6214-5876","authenticated-orcid":false,"given":"Xiang","family":"Zhong","sequence":"additional","affiliation":[{"name":"Department of Industrial and System Engineering, University of Florida, Gainesville, FL, USA"}]}],"member":"263","reference":[{"key":"ref1","volume-title":"HES Report (2017) Hospital Outpatient Activity 2016-17","year":"2017"},{"key":"ref2","volume-title":"HES Report (2012) Hospital Outpatient Activity 2011-12","year":"2012"},{"key":"ref3","volume-title":"Survey of Physician Appointment Wait Times","author":"Hawkins","year":"2017"},{"issue":"3","key":"ref4","first-page":"39","article-title":"Reducing waits and delays in the referral process","volume":"9","author":"Murray","year":"2002","journal-title":"Family Pract. Manage."},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1111\/poms.13033"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1111\/joim.12752"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.3390\/bs8110098"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.7326\/M18-1422"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1093\/fampra\/20.2.178"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1007\/s10729-011-9148-9"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/j.healthpol.2005.01.001"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.4300\/JGME-D-10-00199.1"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1177\/2150131909359930"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1111\/j.1937-5956.2003.tb00218.x"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1080\/07408170802165880"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2016.06.064"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1287\/msom.1090.0272"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1111\/poms.12200"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1016\/j.orhc.2015.05.004"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1080\/19488300.2013.820239"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1111\/poms.12065"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2018.07.021"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1007\/s10696-019-09340-z"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1287\/opre.2015.1391"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2019.06.001"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1109\/COASE.2018.8560573"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1111\/j.2517-6161.1954.tb00149.x"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1287\/opre.34.2.267"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1287\/trsc.1050.0146"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1016\/j.orl.2005.05.012"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1007\/s11134-005-0402-z"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1287\/opre.1080.0575"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1137\/1113042"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1176\/appi.ps.56.3.344"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2019.3366"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2016.2532"},{"issue":"106","key":"ref37","first-page":"336","article-title":"Inverting modified matrices","volume-title":"Memorandum Rep.","volume":"42","author":"Woodbury","year":"1950"},{"key":"ref38","first-page":"1","article-title":"On the complexity of matrix inversion","author":"Tveit","year":"2003","journal-title":"Math. Note"}],"container-title":["IEEE Transactions on Automation Science and Engineering"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/8856\/9750207\/09369975.pdf?arnumber=9369975","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,1,9]],"date-time":"2024-01-09T23:55:39Z","timestamp":1704844539000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9369975\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,4]]},"references-count":38,"journal-issue":{"issue":"2"},"URL":"https:\/\/doi.org\/10.1109\/tase.2021.3060567","relation":{},"ISSN":["1545-5955","1558-3783"],"issn-type":[{"value":"1545-5955","type":"print"},{"value":"1558-3783","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,4]]}}}