{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,13]],"date-time":"2026-03-13T06:38:48Z","timestamp":1773383928811,"version":"3.50.1"},"reference-count":39,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Trans. Eng. Manage."],"published-print":{"date-parts":[[2024]]},"DOI":"10.1109\/tem.2022.3222094","type":"journal-article","created":{"date-parts":[[2022,12,8]],"date-time":"2022-12-08T18:37:50Z","timestamp":1670524670000},"page":"4469-4479","source":"Crossref","is-referenced-by-count":17,"title":["Delay Prediction for Managing Multiclass Service Systems: An Investigation of Queueing Theory and Machine Learning Approaches"],"prefix":"10.1109","volume":"71","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7862-2908","authenticated-orcid":false,"given":"Elisheva","family":"Chocron","sequence":"first","affiliation":[{"name":"Technion-Israel Institute of Technology, Haifa, Israel"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6775-3256","authenticated-orcid":false,"given":"Izack","family":"Cohen","sequence":"additional","affiliation":[{"name":"Faculty of Engineering, Bar-Ilan University, Ramat Gan, Israel"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5665-0331","authenticated-orcid":false,"given":"Paul","family":"Feigin","sequence":"additional","affiliation":[{"name":"Technion-Israel Institute of Technology, Haifa, Israel"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2019.04.005"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1002\/joom.1028"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.jom.2018.05.001"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2019.2954013"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1145\/800175.809851"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1016\/S0305-0483(00)00019-0"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2018.3048"},{"key":"ref8","first-page":"88","article-title":"On predicting traveling times in scheduled transportation","volume-title":"Proc. Int. Conf. Mining Urban Data","author":"Gal","year":"2015"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1109\/ICMLA.2017.00-51"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1109\/SC41405.2020.00071"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.45.6.870"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1287\/msom.1080.0223"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-07881-6_4"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1016\/j.is.2010.09.001"},{"key":"ref15","article-title":"Predicting waiting times in telephone service systems","author":"Nakibly","year":"2002"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2017.11.054"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1002\/joom.1152"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1002\/joom.1084"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1287\/msom.2015.0560"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2016.7822109"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2015.7408410"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.18178\/ijmlc.2019.9.3.805"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1109\/WSC52266.2021.9715530"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijforecast.2021.10.006"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1016\/j.is.2015.03.010"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1609\/aaai.v35i1.16123"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1109\/tem.2021.3095954"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1109\/tem.2021.3123945"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1080\/0740817X.2013.855846"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1198\/016214504000001808"},{"key":"ref31","doi-asserted-by":"crossref","DOI":"10.1007\/b97479","volume-title":"Stochastic-Process Limits: An Introduction to Stochastic-Process Limits and Their Application to Queues","author":"Whitt","year":"2002"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.5555\/1953048.2078195"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1007\/BF00058655"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1002\/wics.182"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.2307\/2288403"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1023\/A:1010933404324"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1287\/opre.1110.0974"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1287\/opre.2015.1422"},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1287\/opre.2018.1757"}],"container-title":["IEEE Transactions on Engineering Management"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/17\/10339242\/09976883.pdf?arnumber=9976883","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,14]],"date-time":"2024-03-14T09:46:36Z","timestamp":1710409596000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9976883\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"references-count":39,"URL":"https:\/\/doi.org\/10.1109\/tem.2022.3222094","relation":{},"ISSN":["0018-9391","1558-0040"],"issn-type":[{"value":"0018-9391","type":"print"},{"value":"1558-0040","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]}}}