{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,13]],"date-time":"2026-06-13T16:40:14Z","timestamp":1781368814278,"version":"3.54.1"},"reference-count":80,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"funder":[{"name":"Scientific Research Fund of Zhejiang Provincial Education Department","award":["Y202352264"],"award-info":[{"award-number":["Y202352264"]}]},{"name":"Ningbo Philosophy and Social Science Key Research Base \"Research Base on Digital Economy Innovation and Linkage with Hub Free Trade Zones\""},{"DOI":"10.13039\/501100002858","name":"China Postdoctoral Science Foundation","doi-asserted-by":"publisher","award":["2024M751941"],"award-info":[{"award-number":["2024M751941"]}],"id":[{"id":"10.13039\/501100002858","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Trans. Eng. Manage."],"published-print":{"date-parts":[[2025]]},"DOI":"10.1109\/tem.2025.3533921","type":"journal-article","created":{"date-parts":[[2025,1,27]],"date-time":"2025-01-27T18:40:26Z","timestamp":1738003226000},"page":"1027-1038","source":"Crossref","is-referenced-by-count":12,"title":["Predicting the Determinants of Consumer Complaint Behavior in E-Commerce Live-Streaming: A Two-Staged SEM-ANN Approach"],"prefix":"10.1109","volume":"72","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2101-1457","authenticated-orcid":false,"given":"Ru","family":"Wang","sequence":"first","affiliation":[{"name":"College of International Economics & Trade, Ningbo University of Finance & Economics, Ningbo, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1671-6479","authenticated-orcid":false,"given":"Houcai","family":"Wang","sequence":"additional","affiliation":[{"name":"School of Management, Shanghai University, Shanghai, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Shugang","family":"Li","sequence":"additional","affiliation":[{"name":"School of Management, Shanghai University, Shanghai, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1108\/JMP-08-2015-0304"},{"key":"ref2","article-title":"Ten characteristics of consumer complaints and reports in 2022 [EBOL]","year":"2022"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.08.043"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.2307\/1251688"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-019-09924-y"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1108\/MD-11-2015-0526"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.3233\/JIFS-230563"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2021.101654"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2023.3296132"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-01-2015-0028"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/j.tele.2016.12.009"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-40667-1_20"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1002\/qre.766"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2021.115668"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2024.3485088"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2023.109104"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1016\/j.aei.2024.102520"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.08.043"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1108\/08876041011072537"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1108\/IntR-11-2016-0356"},{"key":"ref21","first-page":"132","article-title":"An effort model of first-stage complaining behavior","volume":"16","author":"Huppertz","year":"2003","journal-title":"J. Consum. Satisfaction, Dissatisfaction Complaining Behav."},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2018\/14290"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.19030\/jabr.v30i3.8551"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2014.11.001"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1002\/dir.10073"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.02.029"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.4324\/9780429502156"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2022.1125"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2022.122199"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1362\/026725707X230009"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2020.3021698"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1108\/MIP-05-2013-0082"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2013.1716"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1108\/MD-12-2017-1277"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijresmar.2024.08.010"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1108\/08876041011072564"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2018.03.004"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1146\/annurev.so.16.080190.000331"},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2019.03.011"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.1080\/08874417.2019.1566802"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2016.12.007"},{"issue":"06","key":"ref42","first-page":"94105124","article-title":"The effect of consumer confusion on delayed choice in the context of online shopping searcha moderated mediation model","volume":"37","author":"Hua","year":"2023","journal-title":"J. Shandong Inst. Commerce Ind."},{"key":"ref43","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2015.1121094"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.1108\/10610429910284300"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1070.0165"},{"key":"ref46","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20606"},{"key":"ref47","doi-asserted-by":"publisher","DOI":"10.1080\/09593969.2021.2002386"},{"key":"ref48","doi-asserted-by":"publisher","DOI":"10.3389\/neuro.08.023.2009"},{"key":"ref49","first-page":"1","article-title":"Study of motivation-behavior model of consumers complaints on social network","volume":"29","author":"He","year":"2015","journal-title":"J. Hefei Univ. Technol. (Social Sci.)"},{"key":"ref50","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.43.2.281"},{"key":"ref51","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.06.009"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20298"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.2307\/3203428"},{"key":"ref54","first-page":"27","article-title":"Influence of group members\u2019 anger similarity on complaint intention under group service failure: The mediating effects of group identity and group efficacy","volume":"36","author":"Xu","year":"2021","journal-title":"Tourism Tribune"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.5964\/ijpr.v8i2.162"},{"key":"ref56","doi-asserted-by":"publisher","DOI":"10.1177\/002224378702400401"},{"key":"ref57","first-page":"496","article-title":"Modeling choices among alternative responses to dissatisfaction","volume":"11","author":"Day","year":"1984","journal-title":"ACR North Amer. Adv."},{"key":"ref58","doi-asserted-by":"publisher","DOI":"10.1002\/jclp.10095"},{"key":"ref59","doi-asserted-by":"publisher","DOI":"10.1108\/ITP-08-2014-0174"},{"key":"ref60","doi-asserted-by":"publisher","DOI":"10.1108\/IJCHM-03-2018-0247"},{"key":"ref61","doi-asserted-by":"publisher","DOI":"10.1108\/07363760010309500"},{"issue":"12","key":"ref62","first-page":"46","article-title":"A review of consumer confusion research and future prospects","volume":"38","author":"Tu","year":"2016","journal-title":"Foreign Econ. Manage."},{"key":"ref63","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2020.113477"},{"key":"ref64","doi-asserted-by":"publisher","DOI":"10.1108\/IntR-12-2013-0258"},{"key":"ref65","first-page":"502","article-title":"An investigation of consumers\u2019 attitudes toward complaining","volume":"9","author":"Richins","year":"1982","journal-title":"ACR North Amer. Adv."},{"key":"ref66","doi-asserted-by":"publisher","DOI":"10.3758\/s13428-015-0619-7"},{"key":"ref67","volume-title":"Prelis 2: User\u2019s Reference Guide: A Program For Multivariate Data Screening and Data Summarization","author":"Jreskog","year":"1996"},{"key":"ref68","doi-asserted-by":"publisher","DOI":"10.1016\/j.jcps.2009.09.003"},{"key":"ref69","doi-asserted-by":"publisher","DOI":"10.1177\/002224378101800104"},{"key":"ref70","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-014-0403-8"},{"key":"ref71","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2017.10.005"},{"key":"ref72","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2019.100898"},{"key":"ref73","doi-asserted-by":"publisher","DOI":"10.1108\/EBR-11-2018-0203"},{"key":"ref74","doi-asserted-by":"publisher","DOI":"10.1016\/j.jad.2019.05.064"},{"key":"ref75","doi-asserted-by":"publisher","DOI":"10.5267\/j.msl.2020.8.037"},{"key":"ref76","article-title":"A comprehensive foundation","volume":"2","author":"Haykin","year":"2004","journal-title":"Neural Netw."},{"key":"ref77","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2017.12.015"},{"key":"ref78","doi-asserted-by":"publisher","DOI":"10.1155\/2013\/425740"},{"key":"ref79","volume-title":"Neural Networks in C","author":"Blum","year":"1992"},{"key":"ref80","doi-asserted-by":"publisher","DOI":"10.1108\/JHTI-02-2023-0110"}],"container-title":["IEEE Transactions on Engineering Management"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx8\/17\/10821517\/10854880.pdf?arnumber=10854880","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,31]],"date-time":"2025-03-31T23:26:31Z","timestamp":1743463591000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10854880\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"references-count":80,"URL":"https:\/\/doi.org\/10.1109\/tem.2025.3533921","relation":{},"ISSN":["0018-9391","1558-0040"],"issn-type":[{"value":"0018-9391","type":"print"},{"value":"1558-0040","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025]]}}}