{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,13]],"date-time":"2026-05-13T09:00:11Z","timestamp":1778662811308,"version":"3.51.4"},"reference-count":28,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","issue":"1","license":[{"start":{"date-parts":[[2010,3,1]],"date-time":"2010-03-01T00:00:00Z","timestamp":1267401600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Trans. Netw. Serv. Manage."],"published-print":{"date-parts":[[2010,3]]},"DOI":"10.1109\/tnsm.2010.i9p0305","type":"journal-article","created":{"date-parts":[[2010,2,17]],"date-time":"2010-02-17T18:29:25Z","timestamp":1266431365000},"page":"58-71","source":"Crossref","is-referenced-by-count":18,"title":["Change scheduling based on business impact analysis of change-related risk"],"prefix":"10.1109","volume":"7","author":[{"given":"Thomas","family":"Setzer","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kamal","family":"Bhattacharya","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Heiko","family":"Ludwig","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref10","year":"2009","journal-title":"Official ITIL Website"},{"key":"ref11","year":"2007","journal-title":"COBIT 4 1"},{"key":"ref12","year":"2008","journal-title":"IT service management?change and configuration management reducing risk by understanding your infrastructure"},{"key":"ref13","year":"2007","journal-title":"Business management case study how Cisco IT uses software configuration management to minimize business"},{"key":"ref14","year":"2009","journal-title":"BMC Remedy Change Management Dashboard"},{"key":"ref15","year":"2009","journal-title":"HP release control software"},{"key":"ref16","author":"pinedo","year":"2001","journal-title":"Scheduling Theory Algorithms and Systems"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1287\/opre.45.2.201"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2004.1317679"},{"key":"ref19","author":"goolsbey","year":"2007","journal-title":"Risk-Based IT Change Management"},{"key":"ref28","author":"birge","year":"1997","journal-title":"Introduction to Stochastic Programming"},{"key":"ref4","year":"2006","journal-title":"Itil Change Management Maturity Benchmark Study"},{"key":"ref27","author":"boer","year":"1999","journal-title":"Stochastic programming for multiple-leg network revenue management"},{"key":"ref3","year":"2006","journal-title":"The bottom line project IT change management challenges?results of 2006 web survey"},{"key":"ref6","article-title":"Performance modeling for SLA-compliant but cost-effective IT-service provisioning","author":"huehn","year":"2007","journal-title":"?roc 17th Workshop Inf Technol Syst (WITS)"},{"key":"ref5","year":"2009","journal-title":"Tivoli change and configuration management database"},{"key":"ref8","year":"2007","journal-title":"Management of Risk Guidance for Practioneers"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2008.4575135"},{"key":"ref2","year":"2000","journal-title":"Service Support (IT Infrastructure Library Series)"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1111\/j.1539-6924.1981.tb01350.x"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-75694-1_13"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1109\/INM.2007.374799"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1109\/TNSM.2009.031105"},{"key":"ref21","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1007\/978-3-540-72986-0_7","volume":"4543 2007","author":"trastour","year":"2007","journal-title":"Inter-Domain Management - Lecture Notes in Computer Science"},{"key":"ref24","year":"2002","journal-title":"Method and apparatus to estimate downtime and cost of downtime in an information technology infrastructure"},{"key":"ref23","author":"kembel","year":"2007","journal-title":"Fibre Channel A Comprehensive Introduction"},{"key":"ref26","year":"2007","journal-title":"How to calculate cost of downtime"},{"key":"ref25","article-title":"A simple way to estimate the cost of downtime","author":"patterson","year":"2002","journal-title":"Proc 16th System Administration Conf LISA"}],"container-title":["IEEE Transactions on Network and Service Management"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/4275028\/5412867\/05412873.pdf?arnumber=5412873","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,11,29]],"date-time":"2021-11-29T20:52:33Z","timestamp":1638219153000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/5412873\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,3]]},"references-count":28,"journal-issue":{"issue":"1"},"URL":"https:\/\/doi.org\/10.1109\/tnsm.2010.i9p0305","relation":{},"ISSN":["1932-4537"],"issn-type":[{"value":"1932-4537","type":"print"}],"subject":[],"published":{"date-parts":[[2010,3]]}}}