{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,5]],"date-time":"2025-10-05T12:33:20Z","timestamp":1759667600286},"reference-count":6,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1109\/wsc.2003.1261638","type":"proceedings-article","created":{"date-parts":[[2004,8,23]],"date-time":"2004-08-23T16:33:14Z","timestamp":1093278794000},"page":"1817-1823","source":"Crossref","is-referenced-by-count":10,"title":["Fluid approximations for a priority call center with time-varying arrivals"],"prefix":"10.1109","author":[{"given":"A.D.","family":"Ridley","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"M.C.","family":"Fu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"W.A.","family":"Massey","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1023\/A:1019112920622"},{"key":"ref3","first-page":"26","article-title":"Call Centers: Present and Future","author":"kim","year":"1997","journal-title":"Xen changeset"},{"article-title":"Performance Modelling of Call Center with Skill-Based Routing","year":"2003","author":"wallace","key":"ref6"},{"key":"ref5","first-page":"20","article-title":"Queue Lengths and Waiting Times for Multiserver Queues with Abandonments and Retrials","author":"mandelbaum","year":"2001","journal-title":"Fifth INFORMS Telecommunications Conference"},{"key":"ref2","article-title":"Queueing Methods for Services and Manufacturing","author":"hall","year":"1991","journal-title":"Prentice Hall International Series in Industrial and Systems Engineering"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1019139721840"}],"event":{"name":"2003 Winter Simulation Conference","acronym":"WSC-03","location":"New Orleans, LA, USA"},"container-title":["Proceedings of the 2003 International Conference on Machine Learning and Cybernetics (IEEE Cat. No.03EX693)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/8912\/28189\/01261638.pdf?arnumber=1261638","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,13]],"date-time":"2017-03-13T19:04:29Z","timestamp":1489431869000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/1261638\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"references-count":6,"URL":"https:\/\/doi.org\/10.1109\/wsc.2003.1261638","relation":{},"subject":[]}}