{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,27]],"date-time":"2026-03-27T09:14:16Z","timestamp":1774602856020,"version":"3.50.1"},"reference-count":26,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,12]]},"DOI":"10.1109\/wsc.2011.6147796","type":"proceedings-article","created":{"date-parts":[[2012,2,9]],"date-time":"2012-02-09T22:20:26Z","timestamp":1328826026000},"page":"683-689","source":"Crossref","is-referenced-by-count":4,"title":["Modeling human behavior in customer-based processes: The use of scenario-based surveys"],"prefix":"10.1109","author":[{"given":"Alinda","family":"Kokkinou","sequence":"first","affiliation":[]},{"given":"David A.","family":"Cranage","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1177\/0092070302303001"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1177\/0010880404271560"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1287\/inte.28.1.75"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.16.4.295"},{"key":"ref14","article-title":"Checking in on self-service kiosks","author":"mayock","year":"2010"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.69.2.61.60759"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/S0148-2963(01)00276-4"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1509\/jmkg.64.3.50.18024"},{"key":"ref18","first-page":"1","article-title":"A Self-Service Technology Adoption Model in the Resort Hotel Environment","author":"oh","year":"2009","journal-title":"Proceedings of the 2009 International-CHRIE Conference"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2002.1172880"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.2307\/1251871"},{"key":"ref3","author":"berry","year":"1999","journal-title":"Discovering the soul of service"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.2753\/MTP1069-6679150401"},{"key":"ref5","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1007\/978-1-4419-1628-0_2","article-title":"Revisiting: ‘Where Does the Customer Fit in a Service Operation?’ Background and Development of Future Theory","author":"chase","year":"2010","journal-title":"Handbook of Service Science Research and Innovations in the Service Economy"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1086\/209385"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1177\/1094670502238916"},{"key":"ref2","first-page":"49","article-title":"Self-service Consumer: An exploratory study","volume":"61","author":"bateson","year":"1985","journal-title":"Journal of Retailing"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1016\/0167-8116(95)00027-5"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1177\/0092070396244005"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1016\/j.jom.2006.10.006"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.33.12.1572"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.1998.744896"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1177\/1094670509333237"},{"key":"ref23","first-page":"50","article-title":"Business Process Simulation","author":"tumay","year":"1995","journal-title":"Proceedings of the 1995 Winter Simulation Conference"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1108\/09564239010002126"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1177\/1094670507302990"}],"event":{"name":"2011 Winter Simulation Conference - (WSC 2011)","location":"Phoenix, AZ, USA","start":{"date-parts":[[2011,12,11]]},"end":{"date-parts":[[2011,12,14]]}},"container-title":["Proceedings of the 2011 Winter Simulation Conference (WSC)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/6135535\/6147014\/06147796.pdf?arnumber=6147796","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,6,20]],"date-time":"2017-06-20T14:01:23Z","timestamp":1497967283000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/6147796\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,12]]},"references-count":26,"URL":"https:\/\/doi.org\/10.1109\/wsc.2011.6147796","relation":{},"subject":[],"published":{"date-parts":[[2011,12]]}}}