{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T01:03:08Z","timestamp":1774400588865,"version":"3.50.1"},"reference-count":118,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"funder":[{"name":"National Funds through the Portuguese funding agency, FCT\u2014Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","award":["UIDP\/50014\/2020"],"award-info":[{"award-number":["UIDP\/50014\/2020"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2024]]},"DOI":"10.1109\/access.2024.3406548","type":"journal-article","created":{"date-parts":[[2024,5,28]],"date-time":"2024-05-28T18:15:49Z","timestamp":1716920149000},"page":"75832-75864","source":"Crossref","is-referenced-by-count":20,"title":["Business Process Automation in SMEs: A Systematic Literature Review"],"prefix":"10.1109","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0976-8919","authenticated-orcid":false,"given":"Silvia","family":"Moreira","sequence":"first","affiliation":[{"name":"INESC TEC—Institute for Systems and Computer Engineering, Technology and Science, Porto, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5383-9884","authenticated-orcid":false,"given":"Henrique S.","family":"Mamede","sequence":"additional","affiliation":[{"name":"INESC TEC—Institute for Systems and Computer Engineering, Technology and Science, Porto, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5139-6728","authenticated-orcid":false,"given":"Arnaldo","family":"Santos","sequence":"additional","affiliation":[{"name":"INESC TEC—Institute for Systems and Computer Engineering, Technology and Science, Porto, Portugal"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2020.07.090"},{"key":"ref2","volume-title":"The Digital Transformation of SMEs","year":"1787"},{"key":"ref3","volume-title":"100 Stats On Digital Transformation And Customer Experience","author":"Morgan","year":"2019"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2016.09.273"},{"key":"ref5","volume-title":"SMEs in Europe\u2014Statistics & Facts","author":"Dept","year":"8231"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1145\/3139367.3139467"},{"key":"ref7","first-page":"512","article-title":"Redesigning business processes for small and medium enterprises in developing countries","volume-title":"Proc. 5th Int. Conf. Manage. Leadership Governance","author":"Laar"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1007\/s12599-017-0509-x"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1108\/bpmj-10-2016-0214"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1007\/s12599-018-0561-1"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1002\/isd2.12098"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1145\/3447568.3448542"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1007\/s10257-021-00501-y"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1007\/s10257-022-00602-2"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1515\/mosr-2021-0006"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1109\/seaa.2018.00052"},{"key":"ref17","first-page":"1","article-title":"Business process management in transition economies: Current research landscape and future opportunities","volume-title":"Proc. 22nd Americas Conf. Inf. Syst.","author":"Gabryelczyk"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-98648-7_23"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.17705\/1cais.04319"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1109\/rcis.2019.8877039"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1080\/10580530.2022.2163324"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1108\/bpmj-08-2016-0169"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1109\/itms56974.2022.9937096"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2022.113749"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1145\/3512576.3512641"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-58779-6_15"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1109\/iac.2016.7905753"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.14569\/ijacsa.2020.0111069"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.15439\/2019F229"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1080\/10580530.2018.1477299"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1080\/17517575.2021.1986862"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1108\/bpmj-03-2016-0071"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1504\/ijbir.2017.10005575"},{"key":"ref34","volume-title":"Gartner Says Worldwide Robotic Process Automation Software Revenue to Reach Nearly 2 Billion in 2021","year":"2021"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2019.07.006"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1007\/s00287-019-01178-x"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1109\/is.2018.8710523"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-58779-6_9"},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-58666-9_26"},{"key":"ref40","first-page":"130","article-title":"Global accounting with the TIM BPM suite at deutsche Bahn group","volume-title":"Proc. CEUR Workshop","volume":"2428","author":"Ludacka"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1080\/10580530.2022.2071506"},{"key":"ref42","doi-asserted-by":"publisher","DOI":"10.1007\/s12525-021-00519-7"},{"key":"ref43","doi-asserted-by":"publisher","DOI":"10.22214\/ijraset.2022.45111"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.1016\/j.accinf.2019.100433"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.23919\/cisti54924.2022.9820099"},{"key":"ref46","doi-asserted-by":"publisher","DOI":"10.1111\/1911-3846.12723"},{"key":"ref47","doi-asserted-by":"publisher","DOI":"10.1007\/s10257-022-00553-8"},{"key":"ref48","doi-asserted-by":"publisher","DOI":"10.1109\/access.2020.2974934"},{"key":"ref49","doi-asserted-by":"publisher","DOI":"10.1007\/s12525-019-00365-8"},{"key":"ref50","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-45348-4_1"},{"key":"ref51","doi-asserted-by":"publisher","DOI":"10.5220\/0011524100003329"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1108\/BPMJ-08-2016-0160"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.1108\/bpmj-05-2021-0296"},{"key":"ref54","doi-asserted-by":"publisher","DOI":"10.14569\/ijacsa.2018.090418"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.1109\/mcsi.2017.47"},{"key":"ref56","doi-asserted-by":"publisher","DOI":"10.5220\/0011550000003318"},{"key":"ref57","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-16168-1_9"},{"key":"ref58","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-30694-5_31"},{"key":"ref59","doi-asserted-by":"publisher","DOI":"10.1007\/s12599-015-0417-x"},{"key":"ref60","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2023.01.287"},{"key":"ref61","doi-asserted-by":"publisher","DOI":"10.2478\/emj-2022-0012"},{"key":"ref62","doi-asserted-by":"publisher","DOI":"10.1016\/j.compind.2019.103162"},{"key":"ref63","doi-asserted-by":"publisher","DOI":"10.1016\/j.aei.2021.101246"},{"key":"ref64","doi-asserted-by":"publisher","DOI":"10.15611\/ie.2019.2.06"},{"key":"ref65","doi-asserted-by":"publisher","DOI":"10.30844\/wi_2020_r6-hindel"},{"key":"ref66","doi-asserted-by":"publisher","DOI":"10.14569\/ijacsa.2020.0111104"},{"key":"ref67","doi-asserted-by":"publisher","DOI":"10.1055\/s-0041-1731744"},{"key":"ref68","doi-asserted-by":"publisher","DOI":"10.1016\/j.compind.2022.103646"},{"key":"ref69","doi-asserted-by":"publisher","DOI":"10.1108\/bpmj-12-2018-0380"},{"key":"ref70","volume-title":"Procedures for Performing Systematic Reviews","author":"Kitchenham","year":"2004"},{"key":"ref71","volume-title":"Guidelines for Performing Systematic Literature Reviews in Software Engineering","author":"Kitchenham","year":"2007"},{"key":"ref72","first-page":"22","article-title":"Improvement and digitalization of business processes in small-medium enterprises","volume-title":"Proc. CEUR Workshop","volume":"2470","author":"Dumcius"},{"key":"ref73","doi-asserted-by":"publisher","DOI":"10.9770\/jesi.2021.8.4(7)"},{"key":"ref74","doi-asserted-by":"publisher","DOI":"10.3390\/su13148020"},{"key":"ref75","doi-asserted-by":"publisher","DOI":"10.1016\/j.pursup.2021.100718"},{"key":"ref76","doi-asserted-by":"publisher","DOI":"10.34218\/ijm.11.12.2020.031"},{"key":"ref77","doi-asserted-by":"publisher","DOI":"10.3390\/app10113677"},{"key":"ref78","doi-asserted-by":"publisher","DOI":"10.2308\/HORIZONS-2021-084"},{"key":"ref79","doi-asserted-by":"publisher","DOI":"10.3390\/su14031333"},{"key":"ref80","doi-asserted-by":"publisher","DOI":"10.1016\/j.fsir.2019.100007"},{"key":"ref81","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-58779-6_6"},{"key":"ref82","doi-asserted-by":"publisher","DOI":"10.3390\/su13168980"},{"key":"ref83","doi-asserted-by":"publisher","DOI":"10.35940\/ijeat.f8555.088619"},{"key":"ref84","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-58779-6_14"},{"key":"ref85","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-66963-2_7"},{"key":"ref86","doi-asserted-by":"publisher","DOI":"10.1108\/ebr-04-2017-0075"},{"key":"ref87","doi-asserted-by":"publisher","DOI":"10.1002\/kpm.1543"},{"key":"ref88","doi-asserted-by":"publisher","DOI":"10.11648\/j.ijse.20200401.11"},{"key":"ref89","doi-asserted-by":"publisher","DOI":"10.1145\/3372177.3373505"},{"issue":"2","key":"ref90","first-page":"53","article-title":"Information systems adoption among SMEs in developing country: The case of Gerbang Kertasusila","volume":"10","author":"Wiradinata","year":"2018","journal-title":"J. Telecommun., Electron. Comput. Eng."},{"key":"ref91","doi-asserted-by":"publisher","DOI":"10.3390\/en14165191"},{"key":"ref92","doi-asserted-by":"publisher","DOI":"10.4301\/s1807-1775201916001"},{"key":"ref93","doi-asserted-by":"publisher","DOI":"10.23919\/cisti.2019.8760733"},{"key":"ref94","doi-asserted-by":"publisher","DOI":"10.2478\/emj-2020-0009"},{"key":"ref95","doi-asserted-by":"publisher","DOI":"10.29322\/IJSRP.9.02.2019.p8651"},{"key":"ref96","first-page":"6","article-title":"An empirically supported conceptualisation of robotic process automation (RPA) benefits","volume-title":"Proc. Eur. Conf. Inf. Syst.","author":"Vitharanage"},{"issue":"1","key":"ref97","first-page":"1","article-title":"Embedding robotic process automation into process management: Case study of using taskt","volume":"5","author":"Sethi","year":"2020","journal-title":"AIS Trans. Enterprise Syst."},{"key":"ref98","doi-asserted-by":"publisher","DOI":"10.1109\/icbir54589.2022.9786504"},{"key":"ref99","doi-asserted-by":"publisher","DOI":"10.1504\/ijecrm.2016.079383"},{"key":"ref100","doi-asserted-by":"publisher","DOI":"10.1504\/ijpm.2020.10031634"},{"key":"ref101","doi-asserted-by":"publisher","DOI":"10.1109\/edocw49879.2020.00015"},{"key":"ref102","first-page":"373","article-title":"Identifying factors affecting digital transformation of SMEs","volume-title":"Proc. 18th Int. Conf. Electron. Bus.","author":"Tarut\u0117"},{"key":"ref103","doi-asserted-by":"publisher","DOI":"10.5171\/2022.221327"},{"key":"ref104","doi-asserted-by":"publisher","DOI":"10.1109\/jcsse.2018.8457366"},{"key":"ref105","first-page":"1243","article-title":"Critical success factors for ERP implementation in SMEs","volume-title":"Proc. Federated Conf. Comput. Sci. Inf. Syst.","author":"Chatzoglou"},{"key":"ref106","doi-asserted-by":"publisher","DOI":"10.1007\/s10257-022-00552-9"},{"key":"ref107","doi-asserted-by":"publisher","DOI":"10.5220\/0009979200050012"},{"key":"ref108","first-page":"1","article-title":"Process selection in RPA projects\u2014Towards a quantifiable method of decision making","volume-title":"Proc. 40th Int. Conf. Inf. Syst.","author":"Wanner"},{"key":"ref109","doi-asserted-by":"publisher","DOI":"10.1007\/s10270-021-00922-w"},{"key":"ref110","first-page":"1","article-title":"A review on RPA\u2014The future of business organizations","volume-title":"Proc. 2nd Int. Conf. Adv. Sci. Technol.","author":"Ansari"},{"key":"ref111","doi-asserted-by":"publisher","DOI":"10.1109\/acit49673.2020.9208806"},{"issue":"5","key":"ref112","first-page":"237","article-title":"A review on robotic process automation","volume":"3","author":"Dechamma","year":"2020","journal-title":"Int. J. Res. Eng., Sci. Manag."},{"key":"ref113","doi-asserted-by":"publisher","DOI":"10.1504\/ijbpim.2019.100927"},{"key":"ref114","doi-asserted-by":"publisher","DOI":"10.1109\/dasa54658.2022.9765027"},{"key":"ref115","doi-asserted-by":"publisher","DOI":"10.1007\/s12599-015-0409-x"},{"key":"ref116","doi-asserted-by":"publisher","DOI":"10.1109\/itqmis56172.2022.9976792"},{"key":"ref117","doi-asserted-by":"publisher","DOI":"10.1007\/s12599-018-0542-4"},{"key":"ref118","doi-asserted-by":"publisher","DOI":"10.2753\/mis0742-1222240302"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6287639\/10380310\/10540093.pdf?arnumber=10540093","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,3]],"date-time":"2024-06-03T17:42:22Z","timestamp":1717436542000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10540093\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"references-count":118,"URL":"https:\/\/doi.org\/10.1109\/access.2024.3406548","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]}}}