{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,22]],"date-time":"2024-10-22T23:00:52Z","timestamp":1729638052792,"version":"3.28.0"},"reference-count":30,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,12]]},"DOI":"10.1109\/ic3i.2016.7918804","type":"proceedings-article","created":{"date-parts":[[2017,5,4]],"date-time":"2017-05-04T16:33:42Z","timestamp":1493915622000},"page":"868-874","source":"Crossref","is-referenced-by-count":1,"title":["Towards a model for the quality of local government online services"],"prefix":"10.1109","author":[{"given":"Filipe","family":"Sa","sequence":"first","affiliation":[]},{"given":"Joaquim","family":"Goncalves","sequence":"additional","affiliation":[]},{"given":"Alvaro","family":"Rocha","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref30","article-title":"A Study on Evaluation of E-Government Service Quality","volume":"8","author":"hien","year":"2014","journal-title":"International Journal of Social Management Economics and Business Engineering"},{"key":"ref10","doi-asserted-by":"crossref","first-page":"270","DOI":"10.1016\/j.tele.2015.08.005","article-title":"Potential dimensions for a local e-Government services quality model","volume":"33","author":"s\u00e1","year":"2016","journal-title":"Telematics and Informatics"},{"key":"ref11","article-title":"From the quality of traditional services to the quality of local e-Government online services: A literature review","author":"s\u00e1","year":"2015","journal-title":"Government Information Quarterly"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1109\/CISTI.2015.7170506"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1016\/S0020-7489(00)00044-4"},{"key":"ref14","volume":"29","author":"linstone","year":"1975","journal-title":"The Delphi Method Techniques and Applications"},{"key":"ref15","first-page":"259","author":"santos","year":"2004","journal-title":"Factores Determinantes do Sucesso de Servi&#x00E7;os de Informa&#x00E7;&#x00E3;o Online em Sistemas de Gest&#x00E3;o de Ci&#x00EA;ncia e Tecnologia"},{"journal-title":"EGOSQ-Users? Assessment of E-governance Online-Services","year":"2009","author":"agrawal","key":"ref16"},{"key":"ref17","first-page":"103","article-title":"A generic toolkit for the successful management of Delphi studies","volume":"3","author":"day","year":"2005","journal-title":"Electronic Journal of Business ResearchMethods"},{"key":"ref18","first-page":"31","article-title":"Developing a scale to measure the perceived qualityof an Internet shopping site (SITEQUAL)","volume":"2","author":"yoo","year":"2001","journal-title":"Quarterly Journal of Electronic Commerce"},{"key":"ref19","first-page":"432","volume":"13","author":"loiacono","year":"2002","journal-title":"WebQual A measure of website quality Marketing theory and applications"},{"key":"ref28","first-page":"1","article-title":"A proposed instrument dimensions for measuring e-government service quality","volume":"3","author":"alanezi","year":"2010","journal-title":"International Journal of u-and e-Service"},{"key":"ref4","article-title":"E-government: The state in Slovenian local self-government","volume":"39","author":"juki?","year":"2006","journal-title":"Organizacija"},{"key":"ref27","first-page":"163","author":"papadomichelaki","year":"2009","journal-title":"A Multiple-Item Scale for Assessing E-Government Service Quality"},{"key":"ref3","first-page":"1","article-title":"Administrative modernisation and e-government: The case of &#x00C1;gueda","author":"santos","year":"2013","journal-title":"2013 8th Iberian Conference on Information Systems and Technologies (CISTI) CISTI"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1109\/CISTI.2014.6877041"},{"key":"ref29","first-page":"45","article-title":"Assessing e-Government Service Delivery (Government to Citizen)","volume":"4","author":"zaidi","year":"2012","journal-title":"International Journal of EBusiness and EGovernment Studies"},{"key":"ref5","first-page":"1","article-title":"Quality evaluation of e-government public service","author":"jinmei","year":"2011","journal-title":"Management and Service Science (MASS) 2011 International Conference on"},{"key":"ref8","article-title":"Planning the information architecture in a local public administration organization","author":"rocha","year":"2013","journal-title":"Information Development"},{"key":"ref7","first-page":"117","article-title":"Current state of e-government in Slovenian municipalities","volume":"3","author":"kunstelj","year":"2005","journal-title":"Electronic Journal of e-Government"},{"key":"ref2","article-title":"Governo Electr&#x00F3;nico nas Juntas de Freguesia: Situa&#x00E7;&#x00E3;o na Regi&#x00E3;o do Minho","author":"rocha","year":"2005","journal-title":"Actas da 4 Confer&#x00EA;ncia da Associa&#x00E7;&#x00E3;o Portuguesa de Sistemas de Informa&#x00E7;&#x00E3;o"},{"key":"ref9","first-page":"51","article-title":"Defini&#x00E7;&#x00E3;o da arquitetura de informa&#x00E7;&#x00E3;o em organismo da administra&#x00E7;&#x00E3;o p&#x00FA;blica local","author":"s\u00e1","year":"2012","journal-title":"Revista Ib&#x00E9;rica de Sistemas e Tecnologias de Informa&#x00E7;&#x00E3;o"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1080\/13614568.2014.968638"},{"key":"ref20","first-page":"114","article-title":"An Integrative Approach to the Assessment of E-Commerce Quality","volume":"3","author":"barnes","year":"2002","journal-title":"Electronic Commerce Research"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1177\/1094670504271156"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(03)00034-4"},{"key":"ref24","first-page":"1","article-title":"A proposed scale for measuring e-service quality","volume":"2","author":"li","year":"2009","journal-title":"InternationalJournal of u-and e-Service Science and Technology"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2006.01.021"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2010.04.007"},{"key":"ref25","article-title":"Website quality and consumer online purchase intention of air ticket","volume":"9","author":"sam","year":"2009","journal-title":"Journal of Basic &amp; Applied Sciences"}],"event":{"name":"2016 2nd International Conference on Contemporary Computing and Informatics (IC3I)","start":{"date-parts":[[2016,12,14]]},"location":"Greater Noida, India","end":{"date-parts":[[2016,12,17]]}},"container-title":["2016 2nd International Conference on Contemporary Computing and Informatics (IC3I)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/7911113\/7917923\/07918804.pdf?arnumber=7918804","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,6,25]],"date-time":"2017-06-25T11:59:08Z","timestamp":1498391948000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/7918804\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,12]]},"references-count":30,"URL":"https:\/\/doi.org\/10.1109\/ic3i.2016.7918804","relation":{},"subject":[],"published":{"date-parts":[[2016,12]]}}}