{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,2]],"date-time":"2026-01-02T07:29:30Z","timestamp":1767338970569,"version":"3.28.0"},"reference-count":32,"publisher":"IEEE","license":[{"start":{"date-parts":[[2021,12,9]],"date-time":"2021-12-09T00:00:00Z","timestamp":1639008000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2021,12,9]],"date-time":"2021-12-09T00:00:00Z","timestamp":1639008000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,12,9]]},"DOI":"10.1109\/icecet52533.2021.9698699","type":"proceedings-article","created":{"date-parts":[[2022,2,12]],"date-time":"2022-02-12T01:04:23Z","timestamp":1644627863000},"page":"1-6","source":"Crossref","is-referenced-by-count":1,"title":["Definition of Performance Indicators for the \u201cHuman factor\u201d Axis of a Graduate School's Balanced ScoreCard"],"prefix":"10.1109","author":[{"given":"Aminata","family":"Kane","sequence":"first","affiliation":[{"name":"Cheikh Anta Diop University of Dakar,Department of Mathematics and Computer Science,Dakar,Senegal"}]},{"given":"Karim","family":"Konate","sequence":"additional","affiliation":[{"name":"Cheikh Anta Diop University of Dakar,Department of Mathematics and Computer Science,Dakar,Senegal"}]},{"given":"Joel J. P. C.","family":"Rodrigues","sequence":"additional","affiliation":[{"name":"Instituto de Telecomunicações,Senac Faculty of Ceará Fortaleza-CE, Brazil,Portugal"}]}],"member":"263","reference":[{"year":"2021","author":"proulx","journal-title":"6 indicateurs de satisfaction client à suivre absolument !","key":"ref32"},{"year":"2021","author":"beugniez","journal-title":"La mesure de la satisfaction client un projet stratégique pour la société de courtage Génération","key":"ref31"},{"year":"2019","author":"contarini","journal-title":"Les 3 indicateurs de satisfaction client incontournables en 2020","key":"ref30"},{"key":"ref10","first-page":"35","author":"kaplan","year":"0","journal-title":"The Balanced Scorecard Translating Strategy into Action"},{"key":"ref11","first-page":"75","article-title":"Using the balanced scorecard as a strategic management system","volume":"74","author":"kaplan","year":"1996","journal-title":"Harvard Business Review"},{"key":"ref12","article-title":"The Balanced Scorecard","author":"kaplan","year":"1998","journal-title":"Harvard Business School Press Organisation Edition"},{"key":"ref13","article-title":"«Putting the balanced scorecard to work »","volume":"71","author":"kaplan","year":"1993","journal-title":"Harvard Business Review"},{"key":"ref14","first-page":"71","article-title":"Balanced Scorecard, measures that drive performance","volume":"71","author":"kaplan","year":"1992","journal-title":"Harvard Business Review"},{"year":"2012","author":"galdemar","journal-title":"Performance efficacité Efficience","key":"ref15"},{"key":"ref16","article-title":"«Le contrôle de gestion »","author":"bouquin","year":"2013","journal-title":"P U F"},{"year":"2008","author":"standard","journal-title":"Information and Documentation-Library Performance Indicators","key":"ref17"},{"key":"ref18","article-title":"Adaptation du balanced scorecard comme outil de pilotage d'une institution universitaire","author":"heldenbergh","year":"0","journal-title":"Colloque international Performances et institutions de l'efficience au pluralisme ? Université de Reims Champagne-Ardenne Reims"},{"key":"ref19","article-title":"Guide des indicateurs de performance","author":"joutei","year":"2009","journal-title":"UM5A"},{"year":"2027","author":"barthet","journal-title":"2 étapes clés pour calculer son NPS","key":"ref28"},{"year":"2016","author":"ayadi","journal-title":"A framework for medical and health care databases and data warehouses conceptual modeling support","key":"ref4"},{"year":"2015","author":"barthet","journal-title":"A partir de combien un NPS est-il bon ?","key":"ref27"},{"key":"ref3","article-title":"Architecture of an election-oriented business intelligence system","volume":"11","author":"taher","year":"2014","journal-title":"Journal of Information Systems and Technology Management"},{"year":"0","author":"vernier","journal-title":"EIS Pesticides An environmental information system to characterize agricultural activities and calculate agro-environmental indicators at embedded watershed scales","key":"ref6"},{"year":"2017","author":"steil","journal-title":"The 6 Customer Service KPIs You Should Be Tracking","key":"ref29"},{"key":"ref5","first-page":"113","volume":"38","author":"boulil","year":"0","journal-title":"Conceptual model for spatial data cubes A UML profile and its automatic implementation"},{"year":"0","author":"braida","journal-title":"«Survey on the situation of PhD students»","key":"ref8"},{"year":"2006","journal-title":"Order of August 7 2006 relating to doctoral training OFFICIAL JOURNAL OF THE FRENCH REPUBLIC","key":"ref7"},{"year":"2017","author":"qushem","journal-title":"Successful Business Intelligence System for SME An Analytical Study in Malaysia","key":"ref2"},{"key":"ref9","article-title":"«Enquête sur les pratiques documentaires des étudiants, chercheurs et enseignants chercheurs de l'Universitxé Pierre et Marie Curie (paris 6) et de I'Université Denis Diderot (PARIS 7) »","author":"maresca","year":"0","journal-title":"Credo"},{"year":"0","author":"didier","journal-title":"Business Intelligence","key":"ref1"},{"year":"0","key":"ref20"},{"year":"2021","author":"guemas","journal-title":"Les 64 KPI à Connaître en 2021","key":"ref22"},{"key":"ref21","first-page":"571","article-title":"Designing a system of performance indicators in industrial safety","volume":"7","author":"fahd","year":"2014","journal-title":"International Journal of Innovation and Applied Studies"},{"year":"2019","author":"beugniez","journal-title":"6 indicateurs de satisfaction client à suivre absolument !","key":"ref24"},{"year":"2021","author":"drag'nsurvey","journal-title":"Les 5 principaux indicateurs de la satisfaction client","key":"ref23"},{"year":"0","author":"vigneron","journal-title":"14 indicateurs de performance RH indispensables","key":"ref26"},{"year":"2014","author":"barthet","journal-title":"Le NPS indicateur de votre satisfaction client","key":"ref25"}],"event":{"name":"2021 International Conference on Electrical, Computer and Energy Technologies (ICECET)","start":{"date-parts":[[2021,12,9]]},"location":"Cape Town, South Africa","end":{"date-parts":[[2021,12,10]]}},"container-title":["2021 International Conference on Electrical, Computer and Energy Technologies (ICECET)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9698246\/9698247\/09698699.pdf?arnumber=9698699","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,6]],"date-time":"2022-06-06T20:25:31Z","timestamp":1654547131000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9698699\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,12,9]]},"references-count":32,"URL":"https:\/\/doi.org\/10.1109\/icecet52533.2021.9698699","relation":{},"subject":[],"published":{"date-parts":[[2021,12,9]]}}}