{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,27]],"date-time":"2025-08-27T15:48:58Z","timestamp":1756309738694,"version":"3.37.0"},"reference-count":13,"publisher":"IEEE","license":[{"start":{"date-parts":[[2024,12,15]],"date-time":"2024-12-15T00:00:00Z","timestamp":1734220800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2024,12,15]],"date-time":"2024-12-15T00:00:00Z","timestamp":1734220800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024,12,15]]},"DOI":"10.1109\/ieem62345.2024.10857133","type":"proceedings-article","created":{"date-parts":[[2025,2,4]],"date-time":"2025-02-04T18:29:33Z","timestamp":1738693773000},"page":"1024-1028","source":"Crossref","is-referenced-by-count":1,"title":["Improving a Logistic Complaints Process Through a Six Sigma Project"],"prefix":"10.1109","author":[{"given":"I.","family":"Costa","sequence":"first","affiliation":[{"name":"University of Minho,Department of Production and Systems,Guimarães,Portugal"}]},{"given":"E.P.","family":"Nunes","sequence":"additional","affiliation":[{"name":"University of Minho,Algoritmi Research Centre,Guimarães,Portugal"}]},{"given":"S. D.","family":"Sousa","sequence":"additional","affiliation":[{"name":"University of Minho,Algoritmi Research Centre,Guimarães,Portugal"}]}],"member":"263","reference":[{"key":"ref1","first-page":"1363","article-title":"Using Six Sigma to improve complaints handling","volume-title":"WCE2012-World Congress on Engineering","author":"Abreu"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1108\/tqm-11-2018-0168"},{"key":"ref3","first-page":"1501","article-title":"Complaint Management-Review And Additional Insights","volume":"9","author":"Kumar","year":"2020","journal-title":"Int. Journal of Scientific & Technology Research"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2019.1633295"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1007\/s42943-023-00088-w"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.3390\/app13148402"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.14232\/analecta.2016.1.16-21"},{"key":"ref8","first-page":"2225","article-title":"The 8D methodology: An effective way to reduce recurrence of customer complaints?","volume-title":"WCE 2010-World Congress on Engineering","author":"Riesenberger"},{"article-title":"The Six Sigma Handbook: a complete guide for green belts, black belts, and managers at all levels","year":"2024","author":"Pyzdek","key":"ref9"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1108\/IJQRM-10-2020-0332"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.2020.3009935"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1186\/s12913-021-06254-1"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1108\/IJPPM-03-2017-0067"}],"event":{"name":"2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","start":{"date-parts":[[2024,12,15]]},"location":"Bangkok, Thailand","end":{"date-parts":[[2024,12,18]]}},"container-title":["2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx8\/10856958\/10856951\/10857133.pdf?arnumber=10857133","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,2,5]],"date-time":"2025-02-05T06:11:57Z","timestamp":1738735917000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10857133\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,12,15]]},"references-count":13,"URL":"https:\/\/doi.org\/10.1109\/ieem62345.2024.10857133","relation":{},"subject":[],"published":{"date-parts":[[2024,12,15]]}}}