{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,5]],"date-time":"2025-11-05T14:12:53Z","timestamp":1762351973306},"reference-count":23,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,6]]},"DOI":"10.1109\/iemce.2008.4618026","type":"proceedings-article","created":{"date-parts":[[2008,9,8]],"date-time":"2008-09-08T21:17:28Z","timestamp":1220908648000},"page":"1-5","source":"Crossref","is-referenced-by-count":8,"title":["Student Relationship Management: Concept, practice and technological support"],"prefix":"10.1109","author":[{"given":"Maria Beatriz","family":"Piedade","sequence":"first","affiliation":[]},{"given":"Maribel Yasmina","family":"Santos","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"19","article-title":"business intelligence: data warehouse design to support customer relationship management analyses","author":"cunningham","year":"2004","journal-title":"ACM-The Guide"},{"journal-title":"Practical Business Intelligence with SQL Server 2005","year":"2006","author":"hancock","key":"22"},{"journal-title":"Business Intelligence - Tecnologias da Informac?a?o na Gesta?o do Conhecimento","year":"2006","author":"santos","key":"17"},{"journal-title":"Data Mining with SQL Server 2005","year":"2005","author":"tang","key":"23"},{"journal-title":"Building the Data Warehouse","year":"2005","author":"inmon","key":"18"},{"key":"15","article-title":"business intelligence","author":"negash","year":"2003","journal-title":"2003 - Ninth Americas Conference on Information Systems"},{"journal-title":"Data Mining Concepts and Techniques","year":"2001","author":"han","key":"16"},{"key":"13","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2005.289"},{"year":"0","key":"14"},{"key":"11","doi-asserted-by":"publisher","DOI":"10.2307\/249422"},{"key":"12","doi-asserted-by":"publisher","DOI":"10.1016\/j.infoandorg.2006.11.001"},{"journal-title":"Data Mining Techniques For Marketing Sales and Customer Relationship Management","year":"2004","author":"berry","key":"21"},{"journal-title":"Insucesso acade?mico","year":"2006","author":"pereira","key":"3"},{"journal-title":"OLAP Solutions Building Multidimensional Information Systems","year":"2002","author":"thomsen","key":"20"},{"key":"2","article-title":"factores de sucesso e insucesso escolar na universidade de lisboa","author":"no?voa","year":"2005","journal-title":"Reitoria da"},{"key":"1","article-title":"estudo sobre abandono","author":"no?voa","year":"2006","journal-title":"Reitoria da"},{"journal-title":"Monitorizac?a?o do Desempenho Acade?mico dos Estudantes Relato?rio Final","year":"2004","author":"pile","key":"10"},{"year":"0","key":"7"},{"key":"6","doi-asserted-by":"publisher","DOI":"10.1108\/10650740610639714"},{"year":"0","key":"5"},{"year":"0","key":"4"},{"key":"9","article-title":"handbook of crm","author":"payne","year":"2006","journal-title":"Achieving Excellence in Customer Management Elsevier-BH"},{"key":"8","doi-asserted-by":"publisher","DOI":"10.1002\/ir.37"}],"event":{"name":"2008 IEEE International Engineering Management Conference (IEMC-Europe 2008)","start":{"date-parts":[[2008,6,28]]},"location":"Estoril, Portugal","end":{"date-parts":[[2008,6,30]]}},"container-title":["2008 IEEE International Engineering Management Conference"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/4604651\/4617931\/04618026.pdf?arnumber=4618026","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,16]],"date-time":"2017-03-16T17:52:39Z","timestamp":1489686759000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/4618026\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,6]]},"references-count":23,"URL":"https:\/\/doi.org\/10.1109\/iemce.2008.4618026","relation":{},"subject":[],"published":{"date-parts":[[2008,6]]}}}