{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,19]],"date-time":"2026-10-19T22:52:51Z","timestamp":1792450371247,"version":"4.5.0"},"reference-count":13,"publisher":"Wiley","issue":"S3","license":[{"start":{"date-parts":[[2016,9,7]],"date-time":"2016-09-07T00:00:00Z","timestamp":1473206400000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"funder":[{"DOI":"10.13039\/100000133","name":"Agency for Healthcare Research and Quality","doi-asserted-by":"publisher","award":["R18HS019531"],"award-info":[{"award-number":["R18HS019531"]}],"id":[{"id":"10.13039\/100000133","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100001146","name":"Greenwall Foundation","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100001146","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Health Services Research"],"published-print":{"date-parts":[[2016,12]]},"abstract":"<jats:sec><jats:title>Objective<\/jats:title><jats:p>Communication and resolution programs (<jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content>s) involve institutions responding to adverse events using transparency with patients, event analysis, recurrence prevention, and compensation. Collaboration with regulators around <jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content>s could enhance health care quality.<\/jats:p><\/jats:sec><jats:sec><jats:title>Setting and Participants<\/jats:title><jats:p>Health care institutions, liability insurers, and the Medical Quality Assurance Commission (<jats:styled-content style=\"fixed-case\">MQAC<\/jats:styled-content>, board of medicine) in Washington State.<\/jats:p><\/jats:sec><jats:sec><jats:title>Study Design<\/jats:title><jats:p><jats:styled-content style=\"fixed-case\">MQAC<\/jats:styled-content> has collaborated with the Foundation for Health Care Quality (<jats:styled-content style=\"fixed-case\">FHCQ<\/jats:styled-content>) on the <jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content> Certification pilot. A panel of physicians, risk managers, and patient advocates at <jats:styled-content style=\"fixed-case\">FHCQ<\/jats:styled-content> will review cases for use of the <jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content> key elements. Cases meeting this standard will be \u201c<jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content> Certified.\u201d If <jats:styled-content style=\"fixed-case\">MQAC<\/jats:styled-content> determines that the <jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content> enhanced patient safety comparable or better than board action, the Commission may close the case.<\/jats:p><\/jats:sec><jats:sec><jats:title>Principal Findings<\/jats:title><jats:p>Developing this process identified the following issues: (1) protecting information submitted for <jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content> Certification; (2) determining what information the Commission needs to assess whether additional investigation is warranted; (3) preserving the Commission's responsibility to protect the public while working with health care organizations; and (4) addressing concerns that <jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content> Certification not shield incompetent providers.<\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusions<\/jats:title><jats:p>The <jats:styled-content style=\"fixed-case\">CRP<\/jats:styled-content> Certification program is a promising example of collaboration among institutions, insurers, and regulators to promote patient\u2010centered accountability and learning following adverse events.<\/jats:p><\/jats:sec>","DOI":"10.1111\/1475-6773.12557","type":"journal-article","created":{"date-parts":[[2016,9,7]],"date-time":"2016-09-07T13:21:34Z","timestamp":1473254494000},"page":"2569-2582","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":11,"title":["Collaboration with Regulators to Support Quality and Accountability Following Medical Errors: The Communication and Resolution Program Certification Pilot"],"prefix":"10.1111","volume":"51","author":[{"given":"Thomas H.","family":"Gallagher","sequence":"first","affiliation":[{"name":"University of Washington School of Medicine Seattle WA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Michael L.","family":"Farrell","sequence":"additional","affiliation":[{"name":"Washington State Medical Quality Assurance Commission Spokane WA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Hannah","family":"Karson","sequence":"additional","affiliation":[{"name":"University of Washington School of Medicine Seattle WA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sarah J.","family":"Armstrong","sequence":"additional","affiliation":[{"name":"University of Washington School of Law Seattle WA"},{"name":"University of Washington School of Nursing Seattle WA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"John T.","family":"Maldon","sequence":"additional","affiliation":[{"name":"JTM Consulting Des Moines WA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Michelle M.","family":"Mello","sequence":"additional","affiliation":[{"name":"Stanford Law School and Stanford University School of Medicine Stanford CA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Bruce F.","family":"Cullen","sequence":"additional","affiliation":[{"name":"University of Washington School of Medicine (emeritus) Redmond WA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2016,9,7]]},"reference":[{"key":"e_1_2_4_2_1","volume-title":"Just Culture: Balancing Safety and Accountability","author":"Dekker S.","year":"2012"},{"key":"e_1_2_4_3_1","doi-asserted-by":"publisher","DOI":"10.1001\/jama.2009.1011"},{"key":"e_1_2_4_4_1","volume-title":"Wall of Silence: The Untold Story of the Medical Mistakes that Kill and Injure Millions of Americans","author":"Gibson R.","year":"2003"},{"key":"e_1_2_4_5_1","volume-title":"To Err Is Human: Building a Safer Health System","author":"Institute of Medicine (U.S.). 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