{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,2]],"date-time":"2026-09-02T16:28:55Z","timestamp":1788366535711,"version":"build-2803163510"},"reference-count":58,"publisher":"Wiley","issue":"4","license":[{"start":{"date-parts":[[2023,1,27]],"date-time":"2023-01-27T00:00:00Z","timestamp":1674777600000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"funder":[{"DOI":"10.13039\/100007217","name":"Health Services Research and Development","doi-asserted-by":"publisher","award":["# PPO 18\u2010258"],"award-info":[{"award-number":["# PPO 18\u2010258"]}],"id":[{"id":"10.13039\/100007217","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Academic Emergency Medicine"],"published-print":{"date-parts":[[2023,4]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:sec><jats:title>Objective<\/jats:title><jats:p>Receipt of follow\u2010up care after emergency department (ED) visits for chronic ambulatory care sensitive conditions (ACSCs)\u2014asthma, chronic obstructive pulmonary disease, heart failure, diabetes, and\/or hypertension\u2014is crucial. We assessed Veterans' follow\u2010up care knowledge, perceptions, and receipt of care after visits to Veterans Health Administration (VA) EDs for chronic ACSCs.<\/jats:p><\/jats:sec><jats:sec><jats:title>Methods<\/jats:title><jats:p>Using explanatory sequential mixed methods, we interviewed Veterans with follow\u2010up care needs after ACSC\u2010related ED visits, and manually reviewed ED notes, abstracting interviewees' documented follow\u2010up needs and care received.<\/jats:p><\/jats:sec><jats:sec><jats:title>Results<\/jats:title><jats:p>We interviewed and reviewed ED notes of 35 Veterans, 12\u201327 (mean 19) days after ED visits. Follow\u2010up care was completely received\/scheduled in 20, partially received\/scheduled in eight, and not received in seven Veterans. Among those who received care, it was received within specified time frames half the time. However, interviewees often did not recall these time frames or reported them to be longer than specified in the ED notes. Veterans who had not yet received or scheduled follow\u2010up care commonly did not recall follow\u2010up care instructions, believed that they did not need this care since they were not currently having symptoms, or thought that such care would be difficult to obtain due to appointment unavailability and\/or difficulties communicating with follow\u2010up care providers. Among the 28 Veterans in whom all or some follow\u2010up care had been received\/scheduled, for 25 cases VA staff reached out to the Veteran or the appointment was scheduled prior to or during the ED visit.<\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusions<\/jats:title><jats:p>VA should prioritize implementing processes for EDs to efficiently communicate Veterans' needs to follow\u2010up care providers and systems for reaching out to Veterans and\/or arranging for care prior to Veterans leaving the ED. VA should also enhance practices using multimodal approaches for educating Veterans about recommended ED follow\u2010up care and improve mechanisms for Veterans to communicate with follow\u2010up care providers.<\/jats:p><\/jats:sec>","DOI":"10.1111\/acem.14649","type":"journal-article","created":{"date-parts":[[2022,12,29]],"date-time":"2022-12-29T05:49:17Z","timestamp":1672292957000},"page":"252-261","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Veteran knowledge, perceptions, and receipt of care following visits to <scp>VA<\/scp> emergency departments for ambulatory care sensitive conditions"],"prefix":"10.1111","volume":"30","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5866-1763","authenticated-orcid":false,"given":"Kristina M.","family":"Cordasco","sequence":"first","affiliation":[{"name":"Center for the Study of Healthcare Innovation, Implementation &amp; Policy (CSHIIP) VA Greater Los Angeles Healthcare System  Los Angeles California USA"},{"name":"Department of Medicine VA Greater Los Angeles Healthcare System  Los Angeles California USA"},{"name":"Department of Medicine David Geffen School of Medicine at the University of California, Los Angeles  Los Angeles California USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Alicia R.","family":"Gable","sequence":"additional","affiliation":[{"name":"Center for the Study of Healthcare Innovation, Implementation &amp; Policy (CSHIIP) VA Greater Los Angeles Healthcare System  Los Angeles California USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Gracielle J.","family":"Tan","sequence":"additional","affiliation":[{"name":"Center for the Study of Healthcare Innovation, Implementation &amp; Policy (CSHIIP) VA Greater Los Angeles Healthcare System  Los Angeles California USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anita H.","family":"Yuan","sequence":"additional","affiliation":[{"name":"Center for the Study of Healthcare Innovation, Implementation &amp; Policy (CSHIIP) VA Greater Los Angeles Healthcare System  Los Angeles California USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kathleen","family":"Yip","sequence":"additional","affiliation":[{"name":"Department of Medicine VA Greater Los Angeles Healthcare System  Los Angeles California USA"},{"name":"Department of Emergency Medicine David Geffen School of Medicine at the University of California, Los Angeles  Los Angeles California USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mana","family":"Khafaf","sequence":"additional","affiliation":[{"name":"Department of Medicine VA Greater Los Angeles Healthcare System  Los Angeles California USA"},{"name":"Department of Medicine David Geffen School of Medicine at the University of California, Los Angeles  Los Angeles California USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ron D.","family":"Hays","sequence":"additional","affiliation":[{"name":"Department of Medicine David Geffen School of Medicine at the University of California, Los Angeles  Los Angeles California USA"},{"name":"RAND Corporation  Santa Monica California USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jessica P.","family":"Faiz","sequence":"additional","affiliation":[{"name":"Center for the Study of Healthcare Innovation, Implementation &amp; 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