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Player\u2010tracking systems can monitor a gambler's activity across multiple sessions and\/or operators, providing a clearer picture of the person's risk of harm with respect to these gambling formats and enabling harm reduction efforts. The Finnish and Norwegian state monopolies have player\u2010tracking systems in place, while the United Kingdom is implementing an operator\u2010led system called \u2018single customer view\u2019 for on\u2010line gambling, and Australian states are proposing similar \u2018player cards\u2019 for land\u2010based EGMs.<\/jats:p><\/jats:sec><jats:sec><jats:title>Argument<\/jats:title><jats:p>Player tracking can advance harm reduction efforts in three ways. First, player tracking improves our understanding of gambling\u2010related harm by providing data on how the population gambles, which can potentially be linked with operator, government and\/or prevalence data sets. Secondly, player tracking can be used to implement harm reduction measures such as expenditure limits, self\u2010exclusion and age verification. Thirdly, player tracking can provide a platform to evaluate harm reduction measures via gold\u2010standard field trials. These potential benefits need to be weighed against various practical and ethical issues.<\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusions<\/jats:title><jats:p>The potential benefits of player\u2010tracking systems would be maximized via systems administered independently of the gambling industry and implemented universally across all gambling in a given jurisdiction.<\/jats:p><\/jats:sec>","DOI":"10.1111\/add.16438","type":"journal-article","created":{"date-parts":[[2024,2,1]],"date-time":"2024-02-01T08:24:31Z","timestamp":1706775871000},"page":"1156-1163","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":29,"title":["Beyond \u2018single customer view\u2019: Player tracking's potential role in understanding and reducing gambling\u2010related harm"],"prefix":"10.1111","volume":"119","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1660-9254","authenticated-orcid":false,"given":"Philip","family":"Newall","sequence":"first","affiliation":[{"name":"School of Psychological Science University of Bristol  Bristol UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5111-2534","authenticated-orcid":false,"given":"Thomas B.","family":"Swanton","sequence":"additional","affiliation":[{"name":"Faculty of Science, School of Psychology The University of Sydney  Sydney NSW Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2024,2]]},"reference":[{"key":"e_1_2_11_2_1","doi-asserted-by":"publisher","DOI":"10.1111\/add.15449"},{"key":"e_1_2_11_3_1","doi-asserted-by":"publisher","DOI":"10.4309\/jgi.2011.26.5"},{"key":"e_1_2_11_4_1","doi-asserted-by":"publisher","DOI":"10.1515\/9781400834655"},{"key":"e_1_2_11_5_1","doi-asserted-by":"publisher","DOI":"10.1111\/add.13172"},{"key":"e_1_2_11_6_1","unstructured":"Veikkaus.Annual and Sustainability Report 2022 [internet].2022[cited 31 Jan 2023]. 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