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The information provided during care process is assessed as appropriate, as it includes personalised skills focused on communication and considers organisational and contextual issues. In some cases, the information was considered partial, heterogeneous and at times contradictory, which revealed a lack of continuity. To provide and adequately cover information needs from the patient perspective, it is necessary to ensure access, both in its physical (material) and intellectual (comprehension) dimension, keeping in mind elements of social capital (social networks) and cultural capital (values, beliefs, non\u2010verbal language) that facilitate or hinder access. The current state of transition to a horizontal model in the doctor\u2013patient relationship, could account for the difficulties, deficits and contradictions in communication and information that breast cancer patients perceive in many contexts.<\/jats:p>","DOI":"10.1111\/ecc.12384","type":"journal-article","created":{"date-parts":[[2015,9,28]],"date-time":"2015-09-28T05:26:56Z","timestamp":1443418016000},"page":"719-733","source":"Crossref","is-referenced-by-count":14,"title":["Breast cancer patients\u2019 narrative experiences about communication during the oncology care process: a\u00a0qualitative study"],"prefix":"10.1155","volume":"25","author":[{"given":"A.","family":"Abt Sacks","sequence":"first","affiliation":[{"name":"Canary Islands Foundation for Health Research (FUNCANIS) Tenerife Spain"},{"name":"National Institute of Health Carlos III Health Services Research on Chronic Patients Network (REDISSEC) Madrid Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"L.","family":"Perestelo\u2010Perez","sequence":"additional","affiliation":[{"name":"Evaluation Unit of the Canary Islands Health Service (SESCS) Tenerife Spain"},{"name":"Health Services Research on Chronic Patients Network (REDISSEC) Madrid Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"B.","family":"Rodriguez\u2010Martin","sequence":"additional","affiliation":[{"name":"Faculty of Occupational Therapy, Speech Therapy and Nursing University of Castilla\u2010La Mancha Talavera de la Reina (Toledo) Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"L.","family":"Cuellar\u2010Pompa","sequence":"additional","affiliation":[{"name":"Canary Islands Foundation for Health Research (FUNCANIS) Tenerife Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"M.","family":"Algara L\u00f3pez","sequence":"additional","affiliation":[{"name":"Radiation Oncology L'Esperan\u00e7a Hospital Municipal Healthcare Institute (IMAS) Barcelona Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"N.","family":"Gonz\u00e1lez Hern\u00e1ndez","sequence":"additional","affiliation":[{"name":"Research Unit \/ Health Services Research on Chronic Patients Network (REDISSEC) Galdakao\u2010Usansolo Hospital Barrio Labeaga, s\/n, 48960 Usansolo Bilbao Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"P.","family":"Serrano\u2010Aguilar","sequence":"additional","affiliation":[{"name":"National Institute of Health Carlos III Health Services Research on Chronic Patients Network (REDISSEC) Madrid Spain"},{"name":"Evaluation Unit of the Canary Islands Health Service (SESCS) Tenerife Spain"},{"name":"Centre for Biomedical Research of the Canary Islands (CIBICAN) Tenerife Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2015,9,28]]},"reference":[{"key":"e_1_2_6_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.lisr.2005.11.003"},{"key":"e_1_2_6_3_1","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/j.pec.2006.09.008","article-title":"Patient empowerment in theory and practice: polysemy or cacophony?","volume":"66","author":"Aujolat I.","year":"2007","journal-title":"Patient Education and Counseling"},{"key":"e_1_2_6_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.amjsurg.2007.06.007"},{"key":"e_1_2_6_5_1","doi-asserted-by":"publisher","DOI":"10.1188\/05.CJON.697-702"},{"key":"e_1_2_6_6_1","first-page":"1","article-title":"Toward an integrated model of information seeking and searching","volume":"3","author":"Bates M.J.","year":"2002","journal-title":"New Review Information Behaviour Research"},{"key":"e_1_2_6_7_1","first-page":"239","article-title":"Information and knowledge: an evolutionary framework for information science","volume":"10","author":"Bates M.J","year":"2005","journal-title":"Information Research"},{"key":"e_1_2_6_8_1","doi-asserted-by":"publisher","DOI":"10.3233\/BD-2006-23114"},{"key":"e_1_2_6_9_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejon.2007.04.004"},{"key":"e_1_2_6_10_1","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1177\/004912418101000205","article-title":"Snowball sampling: problems and techniques of chair referral sampling","volume":"2","author":"Biernacki P.","year":"1981","journal-title":"Sociological Methods Research"},{"key":"e_1_2_6_11_1","unstructured":"Bolet\u00edn Oficial del Estado.Ley 14\/1986 General de Sanidad. 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