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In Norway, a specific service (torture, abuse, and dental anxiety [TADA]) targets these patients\u2019 dental anxiety through cognitive behavioural therapy (CBT) prior to dental restoration. By exploring patients\u2019 experiences with TADA services using a realist evaluation approach, this paper aims to increase our understanding of how this type of service addresses patients\u2019 dental anxiety in terms of its mechanisms and contextual factors. Interviews with TADA patients (<jats:italic>n<\/jats:italic>\u00a0=\u00a015) were analysed through a template analysis driven by context\u2010mechanism\u2010outcome heuristics. The analysis revealed that patients value a dental practitioner who provides a calm and holistic approach, positive judgements and predictability elements that lean towards a person\u2010centred care approach. Provided this, patients felt understood and cared for, their shame was reduced, self\u2010esteem emerged, and control was gained, which led to alleviation of dental anxiety. Therefore, our findings suggest that combining CBT with a person\u2010centred care approach helps alleviate patients\u2019 dental anxiety. This provides insights into how dental services could be executed for these patients.<\/jats:p>","DOI":"10.1111\/eos.12860","type":"journal-article","created":{"date-parts":[[2022,2,26]],"date-time":"2022-02-26T18:28:29Z","timestamp":1645900109000},"update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Seeing the person before the teeth: A realist evaluation of a dental anxiety service in Norway"],"prefix":"10.1111","volume":"130","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9533-1862","authenticated-orcid":false,"given":"Emilie","family":"Bryne","sequence":"first","affiliation":[{"name":"Oral Health Centre of Expertise  Stavanger Rogaland Norway"},{"name":"Faculty of Social Sciences at the University of Stavanger, Stavanger  Norway"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2759-0461","authenticated-orcid":false,"given":"Sarah Catherine Patricia 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