{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T22:26:16Z","timestamp":1790634376707,"version":"4.1.0"},"reference-count":20,"publisher":"Wiley","issue":"7","license":[{"start":{"date-parts":[[2022,4,6]],"date-time":"2022-04-06T00:00:00Z","timestamp":1649203200000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Internal Medicine Journal"],"published-print":{"date-parts":[[2022,7]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>In Australia during the COVID\u201019 pandemic new funding models were introduced to support telehealth consultations, resulting in their widescale adoption in palliative care service delivery. Clarity around the clinical circumstances and patient populations that might be most appropriate for telehealth models was required.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Aims<\/jats:title>\n                    <jats:p>To evaluate patient and physician satisfaction, acceptability and utility of outpatient palliative care provision through telehealth.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>This is a multi\u2010site prospective, cross\u2010sectional, observational study conducted during a time of significant public health restrictions. A survey was used to collect matched patient\u2010 and physician\u2010reported perceptions of palliative care telehealth consultations across three metropolitan hospitals in Victoria, Australia.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>There were 127 matched patient\u2013physician data of telehealth consultations and a further 812 physician\u2010only assessments. Telehealth was generally acceptable and satisfactory, with patients providing greater positive scores than clinicians. Telehealth incorporating both audio and video were more acceptable and satisfactory, particularly with the presence of a carer, and during routine reviews. Physicians were less satisfied using telehealth when there was increasing symptom complexity across all domains (pain, psychological, and other symptoms).<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>Telehealth has high utility in palliative care practice. A future hybrid model of care comprising both face\u2010to\u2010face and telehealth consultations seems favoured by patients and physicians but must be accompanied by targeted support for specific patient groups to ensure equitable healthcare access. Further evaluation of telehealth during a time of fewer public health emergency measures and lower community anxiety is required to fully understand its ongoing role.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1111\/imj.15721","type":"journal-article","created":{"date-parts":[[2022,2,21]],"date-time":"2022-02-21T12:18:05Z","timestamp":1645445885000},"page":"1144-1153","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":20,"title":["Telehealth in outpatient delivery of palliative care: a prospective survey evaluation by patients and clinicians"],"prefix":"10.1111","volume":"52","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3312-0645","authenticated-orcid":false,"given":"Jennifer","family":"Philip","sequence":"first","affiliation":[{"name":"Department of Medicine, St Vincent's Hospital Melbourne University of Melbourne  Melbourne Victoria"},{"name":"Parkville Integrated Palliative Care Service Peter MacCallum Cancer Centre  Melbourne Victoria"},{"name":"Palliative Care Service Royal Melbourne Hospital  Melbourne Victoria"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Olivia","family":"Wawryk","sequence":"additional","affiliation":[{"name":"Department of Medicine, St Vincent's Hospital Melbourne University of Melbourne  Melbourne Victoria"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Leeanne","family":"Pasanen","sequence":"additional","affiliation":[{"name":"Parkville Integrated Palliative Care Service Peter MacCallum Cancer Centre  Melbourne Victoria"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6507-1219","authenticated-orcid":false,"given":"Aaron","family":"Wong","sequence":"additional","affiliation":[{"name":"Parkville Integrated Palliative Care Service Peter MacCallum Cancer Centre  Melbourne Victoria"},{"name":"Palliative Care Service Royal Melbourne Hospital  Melbourne Victoria"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Stephanie","family":"Schwetlik","sequence":"additional","affiliation":[{"name":"North Adelaide Palliative Service Modbury Hospital  Adelaide South Australia Australia"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2139-0100","authenticated-orcid":false,"given":"Anna","family":"Collins","sequence":"additional","affiliation":[{"name":"Department of Medicine, St Vincent's Hospital Melbourne University of Melbourne  Melbourne Victoria"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2022,4,6]]},"reference":[{"key":"e_1_2_8_2_1","unstructured":"WHO guideline:recommendations on digital interventions for health system strengthening. 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