{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,7]],"date-time":"2025-12-07T03:45:09Z","timestamp":1765079109548},"reference-count":37,"publisher":"Wiley","issue":"6","license":[{"start":{"date-parts":[[2007,4,5]],"date-time":"2007-04-05T00:00:00Z","timestamp":1175731200000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Journal of Clinical Nursing"],"published-print":{"date-parts":[[2008,3]]},"abstract":"<jats:p><jats:bold>Aim.\u2002<\/jats:bold> To describe the patients\u2019 perceptions of quality of care (QoC) in an emergency department (ED) and to analyse associations between patients\u2019 background characteristics and estimated QoC.<\/jats:p><jats:p><jats:bold>Background.\u2002<\/jats:bold> Each year 1\u00b74 out of every 100 inhabitants are injured in the traffic environment and receive care at the ED. No study has yet analysed different injured road users\u2019 perceived QoC, or how important they rate different caring dimensions.<\/jats:p><jats:p><jats:bold>Design.\u2002<\/jats:bold> Cross\u2010sectional study at the ED, in the University Hospital in Ume\u00e5, Sweden.<\/jats:p><jats:p><jats:bold>Method.\u2002<\/jats:bold> A stratified consecutive sample of 166 car occupants, 200 cyclists and 199 pedestrians, aged 18\u201370\u2003years, all injured in the traffic environment. Data were collected from medical records and from a mail survey using a short form of the Quality from the Patient's Perspective questionnaire, modified for ED use. The statistical methods used included Mann\u2013Whitney's <jats:italic>U<\/jats:italic>\u2010test, the Kruskal\u2013Wallis test and multiple logistic regression.<\/jats:p><jats:p><jats:bold>Results.\u2002<\/jats:bold> The perceived QoC and the subjective importance of the corresponding QoC dimensions were rated at the \u2018better\u2019 half of the rating scale, with no differences between the different road user categories. The most prominent factors associated with a positive perceived QoC rating were a short waiting time, moderate or serious injuries and high age as well as high educational level of the injury victim. For the subjective importance, a short waiting time was rated as the most important but slight differences were seen, related to education and sex.<\/jats:p><jats:p><jats:bold>Conclusion.\u2002<\/jats:bold> The association patterns between the areas of perceived reality and subjective importance indicated that expectations were higher than perceived QoC, suggesting that patients expected somewhat higher QoC than they received.<\/jats:p><jats:p><jats:bold>Relevance to clinical practice.\u2002<\/jats:bold> Information on factors causing long waiting times, adapted to patients\u2019 age, sex and educational level, may reduce dissatisfaction among long waiting patients, especially among those with minor injuries.<\/jats:p>","DOI":"10.1111\/j.1365-2702.2006.01873.x","type":"journal-article","created":{"date-parts":[[2007,4,5]],"date-time":"2007-04-05T23:22:34Z","timestamp":1175815354000},"page":"726-734","source":"Crossref","is-referenced-by-count":10,"title":["Injured road users\u2019 experience of care in the emergency department"],"prefix":"10.1111","volume":"17","author":[{"given":"Carin","family":"Franz\u00e9n","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ulf","family":"Bj\u00f6rnstig","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lilian","family":"Jansson","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hans","family":"Stenlund","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christine","family":"Brulin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2008,2,11]]},"reference":[{"key":"e_1_2_9_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0196-0644(03)00404-9"},{"key":"e_1_2_9_3_1","volume-title":"The Abbreviated Injury Scale 1990 revision","author":"Association for the Advancement of Automotive Medicine (ED.).","year":"1998"},{"key":"e_1_2_9_4_1","doi-asserted-by":"publisher","DOI":"10.1067\/mhl.2002.119835"},{"key":"e_1_2_9_5_1","first-page":"25","article-title":"Patient satisfaction as an indicator of quality of care","volume":"25","author":"Cleary P","year":"1988","journal-title":"Inquiry"},{"key":"e_1_2_9_6_1","doi-asserted-by":"publisher","DOI":"10.1054\/aaen.1999.0061"},{"key":"e_1_2_9_7_1","volume-title":"The Definition of Quality and Approaches to Its Assessment","author":"Donabedian A","year":"1980"},{"key":"e_1_2_9_8_1","first-page":"1115","article-title":"The seven pillars of quality","volume":"114","author":"Donabedian A","year":"1990","journal-title":"Arch Pathol Lab Med"},{"key":"e_1_2_9_9_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1471-6712.2002.00045.x"},{"key":"e_1_2_9_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0738-3991(02)00039-3"},{"key":"e_1_2_9_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.aaen.2006.01.003"},{"key":"e_1_2_9_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1328-2743(04)80111-1"},{"key":"e_1_2_9_13_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2648.2001.01799.x"},{"key":"e_1_2_9_14_1","doi-asserted-by":"publisher","DOI":"10.1002\/0471722146"},{"key":"e_1_2_9_15_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1471-6712.2002.00094.x"},{"key":"e_1_2_9_16_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1547-5069.1996.tb00387.x"},{"key":"e_1_2_9_17_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.aaen.2004.04.001"},{"key":"e_1_2_9_18_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2702.2003.00737.x"},{"key":"e_1_2_9_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0965-2302(02)00135-2"},{"key":"e_1_2_9_20_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jen.2004.02.017"},{"key":"e_1_2_9_21_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1547-5069.2000.00167.x"},{"key":"e_1_2_9_22_1","first-page":"166","article-title":"Patients\u2019 views of good nursing care in an emergency unit","volume":"15","author":"Pelikka H","year":"2003","journal-title":"Hoitotiede"},{"key":"e_1_2_9_23_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2648.2004.03263.x"},{"key":"e_1_2_9_24_1","doi-asserted-by":"publisher","DOI":"10.1097\/00006247-200109000-00010"},{"key":"e_1_2_9_25_1","doi-asserted-by":"publisher","DOI":"10.1097\/00019514-200008040-00002"},{"key":"e_1_2_9_26_1","doi-asserted-by":"publisher","DOI":"10.1080\/02841860260088791"},{"key":"e_1_2_9_27_1","doi-asserted-by":"publisher","DOI":"10.1053\/ajem.2002.32652"},{"key":"e_1_2_9_28_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0966-6532(99)00039-6"},{"key":"e_1_2_9_29_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1471-6712.1993.tb00180.x"},{"key":"e_1_2_9_30_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1471-6712.1994.tb00223.x"},{"key":"e_1_2_9_31_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2702.1999.00311.x"},{"key":"e_1_2_9_32_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2702.2002.00640.x"},{"key":"e_1_2_9_33_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2834.1999.00121.x"},{"key":"e_1_2_9_34_1","volume-title":"Kupp\u2010boken: Kvalitet ur ett patient perspektiv: Fj\u00e4rde upplagan (The QPP\u2010Book: Quality from the Patient's Perspective)","author":"Wilde Larsson B","year":"2001"},{"key":"e_1_2_9_35_1","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2702.2003.00866.x"},{"key":"e_1_2_9_36_1","doi-asserted-by":"publisher","DOI":"10.1097\/00001786-199808000-00006"},{"key":"e_1_2_9_37_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2702.2004.00902.x"},{"key":"e_1_2_9_38_1","doi-asserted-by":"publisher","DOI":"10.1067\/men.2000.110432"}],"container-title":["Journal of Clinical Nursing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1111%2Fj.1365-2702.2006.01873.x","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1111\/j.1365-2702.2006.01873.x","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,10,12]],"date-time":"2023-10-12T15:59:37Z","timestamp":1697126377000},"score":1,"resource":{"primary":{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/10.1111\/j.1365-2702.2006.01873.x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,2,11]]},"references-count":37,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2008,3]]}},"alternative-id":["10.1111\/j.1365-2702.2006.01873.x"],"URL":"https:\/\/doi.org\/10.1111\/j.1365-2702.2006.01873.x","archive":["Portico"],"relation":{},"ISSN":["0962-1067","1365-2702"],"issn-type":[{"value":"0962-1067","type":"print"},{"value":"1365-2702","type":"electronic"}],"subject":[],"published":{"date-parts":[[2008,2,11]]}}}