{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,10]],"date-time":"2026-09-10T19:46:34Z","timestamp":1789069594855,"version":"build-2803163510"},"reference-count":31,"publisher":"Wiley","issue":"3","license":[{"start":{"date-parts":[[2026,4,15]],"date-time":"2026-04-15T00:00:00Z","timestamp":1776211200000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"},{"start":{"date-parts":[[2026,4,15]],"date-time":"2026-04-15T00:00:00Z","timestamp":1776211200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/doi.wiley.com\/10.1002\/tdm_license_1.1"}],"funder":[{"DOI":"10.13039\/501100000272","name":"National Institute for Health and Care Research","doi-asserted-by":"publisher","award":["NIHR202293"],"award-info":[{"award-number":["NIHR202293"]}],"id":[{"id":"10.13039\/501100000272","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100023232","name":"National Institute for Health Research Applied Research Collaboration South London","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100023232","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Int J Older People Nursing"],"published-print":{"date-parts":[[2026,5]]},"abstract":"<jats:title>ABSTRACT<\/jats:title>\n                  <jats:sec>\n                    <jats:title>Objectives<\/jats:title>\n                    <jats:p>To explore accounts of the interactions between ancillary workers and care home residents during COVID\u201019 pandemic lockdowns.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design<\/jats:title>\n                    <jats:p>Qualitative interview study, following appropriate ethical approvals and procedures.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Setting<\/jats:title>\n                    <jats:p>Participants were recruited from care homes in England and through known networks. Interviews were conducted online or face\u2010to\u2010face when pandemic\u2010related contact restrictions were lifted, according to participants' convenience and comfort.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Participants<\/jats:title>\n                    <jats:p>Sixty\u2010three participants were interviewed: 38 ancillary workers (9 cleaners, 14 catering staff, 12 housekeeping staff and 3 ancillary staff supervisors), 8 care home managers, 5 human resource managers, 5 care home residents and 7 family members.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>The meaningful nature of interactions between ancillary staff and care home residents was evident in participant interviews, acknowledged by family relatives, residents, care home managers and ancillary workers. Interactions with ancillary workers contributed to care practices, and many relationships were enhanced during COVID\u201019. Participants felt these interactions contributed to the \u2018jigsaw\u2019 of the care home environment, and often positively impacted on staff well\u2010being. Management support to enable these interactions was important and could make relationship\u2010based care more meaningful.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>Interactions between ancillary workers and care home residents are important, can contribute to staff well\u2010being and resident quality of life by fostering relationship\u2010based care and promote the sharing of health and care information.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Implication for Practice<\/jats:title>\n                    <jats:p>Manager and supervisor recognition of this workforces 2019 contribution to relationship\u2010based care and to improve overall care home environments is needed, as well as staff development opportunities to enhance these relationships too.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1111\/opn.70075","type":"journal-article","created":{"date-parts":[[2026,4,16]],"date-time":"2026-04-16T03:46:12Z","timestamp":1776311172000},"update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Like Bits in a Jigsaw: Exploring Ancillary Staff Interactions With Care Home Residents"],"prefix":"10.1111","volume":"21","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5961-6086","authenticated-orcid":false,"given":"Kritika","family":"Samsi","sequence":"first","affiliation":[{"name":"NIHR Policy Research Unit in Health &amp; Social Care Workforce King's College London  London UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4918-1458","authenticated-orcid":false,"given":"Olivia","family":"Luijnenburg","sequence":"additional","affiliation":[{"name":"NIHR Policy Research Unit in Health &amp; Social Care Workforce King's College London  London UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6715-9305","authenticated-orcid":false,"given":"Caroline","family":"Norrie","sequence":"additional","affiliation":[{"name":"NIHR Policy Research Unit in Health &amp; Social Care Workforce King's College London  London UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3562-8290","authenticated-orcid":false,"given":"Stephen","family":"Martineau","sequence":"additional","affiliation":[{"name":"NIHR Policy Research Unit in Health &amp; Social Care Workforce King's College London  London UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4947-5579","authenticated-orcid":false,"given":"Ian","family":"Kessler","sequence":"additional","affiliation":[{"name":"Professor of Public Policy and Management, King's Business School King's College London  London UK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9006-1410","authenticated-orcid":false,"given":"Emerita Jill","family":"Manthorpe","sequence":"additional","affiliation":[{"name":"NIHR Policy Research Unit in Health &amp; Social Care Workforce King's College London  London UK"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2026,4,15]]},"reference":[{"key":"e_1_2_11_2_1","doi-asserted-by":"publisher","DOI":"10.1017\/S0144686X18000375"},{"key":"e_1_2_11_3_1","doi-asserted-by":"publisher","DOI":"10.1177\/1471301217707085"},{"key":"e_1_2_11_4_1","doi-asserted-by":"publisher","DOI":"10.1080\/01621424.2023.2166889"},{"key":"e_1_2_11_5_1","doi-asserted-by":"publisher","DOI":"10.1177\/1049732317730568"},{"key":"e_1_2_11_6_1","doi-asserted-by":"publisher","DOI":"10.1080\/2159676X.2019.1628806"},{"key":"e_1_2_11_7_1","doi-asserted-by":"publisher","DOI":"10.1108\/SC\u201004\u20102021\u20100013"},{"key":"e_1_2_11_8_1","unstructured":"Comas\u2010Herrera A. 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Was He Too Rundown to Survive Covid? 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