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And the conflict resolution process deals with diverse opinions. Besides, this work introduces a blog-based tool to support ERM. Two companies have tried this tool and provided some usage opinions. The empirical data reveals that the ERM methodology can improve request management works. <\/jats:p>","DOI":"10.1142\/s0218194010004992","type":"journal-article","created":{"date-parts":[[2011,3,22]],"date-time":"2011-03-22T10:48:13Z","timestamp":1300790893000},"page":"899-920","source":"Crossref","is-referenced-by-count":1,"title":["A SYSTEM MAINTENANCE PROCESS FOR FACILIATING REQUESTS MANAGEMENT AND CONFLICTS RESOLUTION"],"prefix":"10.1142","volume":"20","author":[{"given":"CHI-LUN","family":"LIU","sequence":"first","affiliation":[{"name":"Department of Information and Electronic Commerce, Kainan University, No. 1 Kainan Road, Luzhu Shiang, Taoyuan 33857, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"HENG-LI","family":"YANG","sequence":"additional","affiliation":[{"name":"Department of Management Information Systems, National Cheng-Chi University, 64 Section 2, Chihnan Road, Mucha Dist., 116, Taipei, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"219","published-online":{"date-parts":[[2012,4,30]]},"reference":[{"key":"rf1","unstructured":"A.\u00a0Abran, Guide to the Software Engineering Body of Knowledge (SWEBOK) (IEEE Computer Society Press, Los Alamitos, CA, 2004)\u00a0pp. 6.1\u20136.15."},{"key":"rf2","doi-asserted-by":"publisher","DOI":"10.1002\/smr.311"},{"key":"rf3","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.37.1.1"},{"key":"rf4","doi-asserted-by":"publisher","DOI":"10.1109\/52.43045"},{"key":"rf5","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000504"},{"key":"rf6","doi-asserted-by":"publisher","DOI":"10.1002\/smr.220"},{"key":"rf8","doi-asserted-by":"publisher","DOI":"10.1016\/S0164-1212(98)10048-1"},{"key":"rf9","volume-title":"Truth and Method","author":"Gadamer H.","year":"1989"},{"key":"rf10","doi-asserted-by":"publisher","DOI":"10.2307\/249611"},{"key":"rf13","doi-asserted-by":"publisher","DOI":"10.1002\/smr.252"},{"key":"rf15","doi-asserted-by":"publisher","DOI":"10.1145\/1132469.1132473"},{"key":"rf16","first-page":"731","volume":"7","author":"Kim J. 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