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The model covers central communication aspects in order to provide a useful approximation of communication problems rather than in-depth modeling on message-by message basis. Other event-specific information, such as costs, can then be attached to enrich analysis and understanding. To exemplify and evaluate the model and collect feedback from industry, it was applied to 16 events at a Swedish automotive manufacturer where communication between two departments had broken down during development of software-intensive systems. The evaluation showed that the model helped structure and conduct systematic data collection and analysis of dysfunctional communication patterns. We found that insufficient understanding of the matters being communicated was prevalent, but also more specifically, requirements were insufficiently balanced, detailed and specified over the full system development cycle. Besides, the long-term cost for the company was analyzed in depth for each event, yielding a total estimated cost for the analyzed communication events of 11.2MUS$.<\/jats:p>","DOI":"10.1142\/s0218194019500475","type":"journal-article","created":{"date-parts":[[2019,11,1]],"date-time":"2019-11-01T08:54:21Z","timestamp":1572598461000},"page":"1497-1538","source":"Crossref","is-referenced-by-count":1,"title":["Communication Problems in Software Development\u00a0\u2014 A Model and Its Industrial Application"],"prefix":"10.1142","volume":"29","author":[{"given":"Joakim","family":"Pernst\u00e5l","sequence":"first","affiliation":[{"name":"Volvo Car Corporation, SE-405 31 G\u00f6teborg, Sweden"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"R.","family":"Feldt","sequence":"additional","affiliation":[{"name":"Chalmers University of Technology, SE-412, 90 Gothenburg, Sweden"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"T.","family":"Gorschek","sequence":"additional","affiliation":[{"name":"Blekinge Institute of Technology, SE-372 25 Karlskrona, Sweden"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"D.","family":"Flor\u00e9n","sequence":"additional","affiliation":[{"name":"Volvo Car Corporation, SE-405 31 G\u00f6teborg, Sweden"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"219","published-online":{"date-parts":[[2019,11,1]]},"reference":[{"key":"S0218194019500475BIB001","doi-asserted-by":"publisher","DOI":"10.1109\/JPROC.2006.888386"},{"key":"S0218194019500475BIB002","doi-asserted-by":"publisher","DOI":"10.1109\/JPROC.2010.2041835"},{"key":"S0218194019500475BIB003","doi-asserted-by":"publisher","DOI":"10.1016\/S0923-4748(98)00028-9"},{"key":"S0218194019500475BIB004","first-page":"28","volume":"14","author":"Conway M. 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