{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,31]],"date-time":"2026-03-31T00:08:22Z","timestamp":1774915702892,"version":"3.50.1"},"reference-count":36,"publisher":"World Scientific Pub Co Pte Ltd","issue":"03","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Int. J. Coop. Info. Syst."],"published-print":{"date-parts":[[2003,9]]},"abstract":"<jats:p>On the Dutch workflow market, a new and interesting paradigm named \"case handling\" is emerging. The goal of case handling is to overcome the limitations of existing workflow management systems. By using a data-driven approach combined with implicit routing and carefully avoiding context tunneling, awareness and flexibility are improved. Currently, many organizations are considering case handling systems such as FLOWer (Pallas Athena) rather than the more traditional workflow management systems. This paper provides a critical assessment of this development. The goal is to show the pro's and con's of case handling. Moreover, based on this assessment, an alternative approach using slightly extended workflow management systems is proposed. This approach is being pursued by the Dutch government in a project involving the workflow management system Staffware. Based on our experiences thus far, we provide guidelines for selecting the proper technology.<\/jats:p>","DOI":"10.1142\/s0218843003000784","type":"journal-article","created":{"date-parts":[[2003,7,3]],"date-time":"2003-07-03T08:30:02Z","timestamp":1057221002000},"page":"365-391","source":"Crossref","is-referenced-by-count":76,"title":["The Case Handling Case"],"prefix":"10.1142","volume":"12","author":[{"given":"H. A.","family":"Reijers","sequence":"first","affiliation":[{"name":"Faculty of Technology and Management, Eindhoven University of Technology, P.O. Box 513, NL-5600 MB, Eindhoven, The Netherlands"}]},{"given":"J. H. M.","family":"Rigter","sequence":"additional","affiliation":[{"name":"Deloitte and Touche Management and ICT consultants, P.O. Box 12002, NL-1100 AA, Amsterdam, The Netherlands"}]},{"given":"W. M. P.","family":"van der Aalst","sequence":"additional","affiliation":[{"name":"Faculty of Technology and Management, Eindhoven University of Technology, P.O. Box 513, NL-5600 MB, Eindhoven, The Netherlands"}]}],"member":"219","published-online":{"date-parts":[[2012,1,25]]},"reference":[{"key":"rf1","doi-asserted-by":"publisher","DOI":"10.1016\/S0166-3615(99)00007-X"},{"key":"rf2","doi-asserted-by":"publisher","DOI":"10.1016\/S0304-3975(00)00321-2"},{"key":"rf4","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/7301.001.0001","volume-title":"Workflow Management: Models, Methods and Systems","author":"van der Aalst W. M. P.","year":"2002"},{"key":"rf5","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008703327801"},{"key":"rf7","doi-asserted-by":"publisher","DOI":"10.1007\/BF00133657"},{"key":"rf9","first-page":"29","volume":"3","author":"Bannon L.","journal-title":"Computer Supported Cooperative Work"},{"key":"rf10","volume":"49","author":"Bayens G. I. H. M.","journal-title":"Automatisering Gids"},{"key":"rf15","doi-asserted-by":"publisher","DOI":"10.1109\/32.730546"},{"key":"rf16","first-page":"10","volume":"6","author":"Deen R.","journal-title":"Workflow Magazine"},{"key":"rf17","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511526558"},{"key":"rf18","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008751210054"},{"key":"rf21","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008799125984"},{"key":"rf23","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"crossref","DOI":"10.1007\/3-540-56863-8_36","volume-title":"Application and Theory of Petri Nets","volume":"691","author":"Ellis C. A.","year":"1993"},{"key":"rf24","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008719831436"},{"key":"rf25","volume-title":"Workflow Handbook 2001","author":"Fischer L.","year":"2001"},{"key":"rf26","doi-asserted-by":"publisher","DOI":"10.1145\/214427.214429"},{"key":"rf27","doi-asserted-by":"publisher","DOI":"10.1007\/BF01277643"},{"key":"rf28","doi-asserted-by":"publisher","DOI":"10.1145\/295666.295675"},{"key":"rf29","volume-title":"Workflow Management: Modeling Concepts, Architecture, and Implementation","author":"Jablonski S.","year":"1996"},{"key":"rf30","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-06289-0"},{"key":"rf32","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008747109146"},{"key":"rf33","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008759413689"},{"key":"rf34","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008764508237"},{"key":"rf35","volume-title":"The Workflow Imperative","author":"Koulopoulos T. M.","year":"1995"},{"key":"rf37","doi-asserted-by":"publisher","DOI":"10.1007\/3-540-45594-9_19"},{"key":"rf38","doi-asserted-by":"publisher","DOI":"10.1147\/sj.361.0102"},{"key":"rf39","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008388412284"},{"key":"rf40","first-page":"30","volume":"26","author":"MacSweeney G.","journal-title":"Insurance and Technology"},{"key":"rf48","doi-asserted-by":"publisher","DOI":"10.1023\/A:1008604709862"},{"key":"rf49","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"crossref","DOI":"10.1007\/3-540-65306-6","volume-title":"Lectures on Petri Nets I: Basic Models","volume":"1491","author":"Reisig W.","year":"1998"},{"key":"rf50","doi-asserted-by":"publisher","DOI":"10.1145\/201040.201049"},{"key":"rf51","doi-asserted-by":"publisher","DOI":"10.1145\/357442.357445"},{"key":"rf52","doi-asserted-by":"publisher","DOI":"10.1007\/BF00749015"},{"key":"rf53","volume":"11","author":"van Tol R.","journal-title":"Automatisering Gids"},{"key":"rf54","doi-asserted-by":"publisher","DOI":"10.1007\/BF00749016"},{"key":"rf55","volume-title":"The Workflow Paradigm","author":"White T. E.","year":"1994"}],"container-title":["International Journal of Cooperative Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.worldscientific.com\/doi\/pdf\/10.1142\/S0218843003000784","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,12,13]],"date-time":"2024-12-13T04:13:05Z","timestamp":1734063185000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.worldscientific.com\/doi\/abs\/10.1142\/S0218843003000784"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2003,9]]},"references-count":36,"journal-issue":{"issue":"03","published-online":{"date-parts":[[2012,1,25]]},"published-print":{"date-parts":[[2003,9]]}},"alternative-id":["10.1142\/S0218843003000784"],"URL":"https:\/\/doi.org\/10.1142\/s0218843003000784","relation":{},"ISSN":["0218-8430","1793-6365"],"issn-type":[{"value":"0218-8430","type":"print"},{"value":"1793-6365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2003,9]]}}}