{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T01:59:04Z","timestamp":1760061544347},"reference-count":62,"publisher":"World Scientific Pub Co Pte Lt","issue":"04","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Int. J. Info. Tech. Dec. Mak."],"published-print":{"date-parts":[[2013,7]]},"abstract":"<jats:p>With the growth of online shopping, the buyers are faced with information and cognitive overload, entailing worse buyers' decisions. Various decision aids, more and more implemented as web services, aim at reducing this overload. Often they implement compensatory strategies that enable desirable and undesirable values of a product attribute to compensate each other. However, increasing the number of options beyond a handful can lead to poor choices, decreasing satisfaction (i.e., paradox of choice). In such a situation, that involves uncertainty, people relies more on heuristics than rationality to arrive at decisions and purchases. Heuristics, or noncompensatory strategies, do not consider a buyer's preference for multiple attributes, such as the satisficing heuristic that compares each attribute value with a predetermined cut-off level, rejecting alternatives that do not meet it. This paper presents a study combining an E-Commerce literature survey, an E-Commerce websites' analysis, and a survey of online buyers opinions. It is pointing to a gap that exists between sellers' services and buyers' expectations. Empirical evidence suggests that it can be bridged turning to noncompensatory strategies implemented as web services.<\/jats:p>","DOI":"10.1142\/s0219622013500247","type":"journal-article","created":{"date-parts":[[2013,8,15]],"date-time":"2013-08-15T13:53:53Z","timestamp":1376574833000},"page":"651-677","source":"Crossref","is-referenced-by-count":7,"title":["E-COMMERCE WEBSITES SERVICES VERSUS BUYERS EXPECTATIONS: AN EMPIRICAL ANALYSIS OF THE ONLINE MARKETPLACE"],"prefix":"10.1142","volume":"12","author":[{"given":"ERNESTO","family":"D'AVANZO","sequence":"first","affiliation":[{"name":"Department of Political, Social and Communication Sciences, The University of Salerno, via Ponte don Melillo, Fisciano (SA), 84084, Italy"}]},{"given":"TSVI","family":"KUFLIK","sequence":"additional","affiliation":[{"name":"Information Systems Department, The University of Haifa, Mount Carmel, Haifa, 31905, Israel"}]}],"member":"219","published-online":{"date-parts":[[2013,8,14]]},"reference":[{"key":"rf1","doi-asserted-by":"publisher","DOI":"10.1086\/208601"},{"key":"rf2","doi-asserted-by":"publisher","DOI":"10.1142\/S0219622002000063"},{"key":"rf3","doi-asserted-by":"publisher","DOI":"10.4018\/jebr.2008100104"},{"key":"rf4","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1999.11518260"},{"key":"rf5","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2008.09.001"},{"key":"rf6","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-17187-1"},{"key":"rf7","doi-asserted-by":"publisher","DOI":"10.1007\/s10676-007-9140-8"},{"key":"rf8","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2010.03.008"},{"key":"rf9","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2009.03.004"},{"key":"rf10","doi-asserted-by":"publisher","DOI":"10.1037\/h0042769"},{"key":"rf11","unstructured":"A.\u00a0Tversky and D.\u00a0Kahneman, Readings in Uncertain Reasoning, eds. G.\u00a0Shafer and J.\u00a0Pearl (Morgan Kaufmann Publishers, San Francisco, CA, 1990)\u00a0pp. 32\u201339."},{"key":"rf12","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-9280.2006.01677.x"},{"key":"rf13","doi-asserted-by":"publisher","DOI":"10.1037\/0096-3445.119.2.176"},{"key":"rf14","first-page":"19","volume":"1","author":"Kirsh D.","year":"2000","journal-title":"Intellectica"},{"key":"rf15","doi-asserted-by":"publisher","DOI":"10.1016\/j.compedu.2010.03.001"},{"key":"rf16","doi-asserted-by":"publisher","DOI":"10.1145\/245108.245121"},{"key":"rf17","volume-title":"Decision Support and Business Intelligence Systems","author":"Turban E.","year":"2007"},{"key":"rf18","doi-asserted-by":"publisher","DOI":"10.2307\/25148784"},{"key":"rf19","doi-asserted-by":"publisher","DOI":"10.2307\/1251788"},{"key":"rf20","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.19.1.4.15178"},{"key":"rf21","doi-asserted-by":"publisher","DOI":"10.1207\/S15327663JCP13-1&2_07"},{"key":"rf22","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2010.01.006"},{"key":"rf23","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2009.07.005"},{"key":"rf24","doi-asserted-by":"publisher","DOI":"10.1016\/j.intmar.2009.02.009"},{"key":"rf25","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2010.05.005"},{"key":"rf26","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2010.01.004"},{"key":"rf27","doi-asserted-by":"publisher","DOI":"10.1086\/208643"},{"key":"rf28","volume-title":"The Paradox of Choice: Why More is Less","author":"Schwartz B.","year":"2005"},{"key":"rf30","doi-asserted-by":"publisher","DOI":"10.1145\/360018.360022"},{"key":"rf32","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20322"},{"key":"rf33","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20000"},{"key":"rf34","doi-asserted-by":"publisher","DOI":"10.1007\/s11747-009-0141-5"},{"key":"rf35","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2009.01.015"},{"key":"rf36","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2008.10.018"},{"key":"rf37","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2010.05.081"},{"key":"rf38","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2010.02.063"},{"key":"rf39","doi-asserted-by":"crossref","DOI":"10.1515\/9781400828678","volume-title":"How to Solve it: A New Aspect of Mathematical Method","author":"Polya G.","year":"1945"},{"key":"rf40","volume-title":"Heuristics: Intelligent Search Strategies for Computer Problem Solving","author":"Pearl J.","year":"1984"},{"key":"rf41","doi-asserted-by":"publisher","DOI":"10.3724\/SP.J.1041.2010.00072"},{"key":"rf42","volume-title":"Gut Feelings: The Intelligence of the Unconscious","author":"Gigerenzer G.","year":"2007"},{"key":"rf43","doi-asserted-by":"publisher","DOI":"10.1007\/s00265-008-0681-6"},{"key":"rf44","volume-title":"Judgment and Choice","author":"Hogarth R.","year":"1987"},{"key":"rf45","doi-asserted-by":"publisher","DOI":"10.1109\/4236.991446"},{"key":"rf46","doi-asserted-by":"publisher","DOI":"10.1016\/j.ecolecon.2009.03.003"},{"key":"rf47","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511800917"},{"key":"rf48","doi-asserted-by":"publisher","DOI":"10.1146\/annurev.psych.52.1.581"},{"key":"rf49","doi-asserted-by":"crossref","DOI":"10.1515\/9781400833092","volume-title":"Rational Decisions","author":"Binmore K.","year":"2009"},{"key":"rf50","doi-asserted-by":"publisher","DOI":"10.1109\/JSYST.2010.2065131"},{"key":"rf51","doi-asserted-by":"publisher","DOI":"10.1037\/0033-295X.103.4.650"},{"key":"rf52","unstructured":"R.\u00a0Cordeschi, The Mechanical Mind in History, eds. P.\u00a0Husbands, O.\u00a0Holland and M.\u00a0Wheeler (MIT Press, Cambridge, MA, 2009)\u00a0pp. 219\u2013258."},{"key":"rf53","doi-asserted-by":"publisher","DOI":"10.1142\/S0219622003000641"},{"key":"rf54","doi-asserted-by":"publisher","DOI":"10.4018\/jebr.2012010101"},{"key":"rf55","doi-asserted-by":"publisher","DOI":"10.1086\/588698"},{"key":"rf56","doi-asserted-by":"publisher","DOI":"10.1038\/455884a"},{"key":"rf57","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2007.08.109"},{"key":"rf58","volume-title":"Consumers and Services","author":"Gabbott M.","year":"1998"},{"key":"rf59","doi-asserted-by":"publisher","DOI":"10.1142\/S0219622008003204"},{"key":"rf60","doi-asserted-by":"publisher","DOI":"10.1108\/09564230410523358"},{"key":"rf61","doi-asserted-by":"publisher","DOI":"10.1093\/019517125X.001.0001"},{"key":"rf62","doi-asserted-by":"publisher","DOI":"10.1142\/S0219622008002806"},{"key":"rf63","doi-asserted-by":"publisher","DOI":"10.4018\/jswis.2006010102"},{"key":"rf64","doi-asserted-by":"publisher","DOI":"10.3102\/00028312027003533"}],"container-title":["International Journal of Information Technology &amp; Decision Making"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.worldscientific.com\/doi\/pdf\/10.1142\/S0219622013500247","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,8,2]],"date-time":"2020-08-02T00:21:57Z","timestamp":1596327717000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.worldscientific.com\/doi\/abs\/10.1142\/S0219622013500247"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,7]]},"references-count":62,"journal-issue":{"issue":"04","published-online":{"date-parts":[[2013,8,14]]},"published-print":{"date-parts":[[2013,7]]}},"alternative-id":["10.1142\/S0219622013500247"],"URL":"https:\/\/doi.org\/10.1142\/s0219622013500247","relation":{},"ISSN":["0219-6220","1793-6845"],"issn-type":[{"value":"0219-6220","type":"print"},{"value":"1793-6845","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,7]]}}}