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J. Info. Tech. Dec. Mak."],"published-print":{"date-parts":[[2019,1]]},"abstract":"<jats:p>In this paper, we firstly introduced the unbalanced linguistic term sets, the linguistic transforming methodology, the Maclaurin symmetric mean (MSM) operator and dual MSM (DMSM) operator. Then, we proposed the closed operational rules of unbalanced linguistic variables, and several new MSM aggregation operators, including unbalanced linguistic MSM (ULMSM) operator, weighted unbalanced linguistic MSM (WULMSM) operator, unbalanced linguistic DMSM (ULDMSM) operator and weighted unbalanced linguistic DMSM (WULDMSM) operator. Further, we proposed two multiple attribute decision-making (MADM) methods under unbalanced linguistic environments based on the WULMSM operator and WULDMSM operator, respectively. 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