{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,2]],"date-time":"2025-11-02T16:56:08Z","timestamp":1762102568156,"version":"3.40.5"},"reference-count":30,"publisher":"World Scientific Pub Co Pte Ltd","issue":"01","funder":[{"DOI":"10.13039\/100014718","name":"Innovative Research Group Project of the National Natural Science Foundation of China","doi-asserted-by":"publisher","award":["72071061","71573071","71571060","71571060","71671057","71771077","71801108","71471054","91646111"],"award-info":[{"award-number":["72071061","71573071","71571060","71571060","71671057","71771077","71801108","71471054","91646111"]}],"id":[{"id":"10.13039\/100014718","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Int. J. Info. Tech. Dec. Mak."],"published-print":{"date-parts":[[2021,1]]},"abstract":"<jats:p> The construction of electronic government (e-government) systems is a process of continuous improvement. It is necessary to evaluate the performance of e-government systems regularly to improve the services provided by government agencies and enhance the exchange of information between governments and citizens. Evaluating e-government performance based on citizens\u2019 experience is a multiple criterion decision making (MCDM) problem under uncertainty, where assessments are qualitative, and many e-government system users are involved. Deriving criterion weights from a large amount of evaluation data is rarely discussed in previous MCDM studies. This paper proposes a data-driven evidential reasoning (DDER) method for evaluating e-government performance. A criteria framework from the citizens\u2019 experience perspective, including service guide clarity, site usability, information sharing, documentation, and the availability of e-services, is proposed. Belief structures are used to portray uncertain assessments from e-government system users. The criterion weights are learned from the data by minimizing the dissimilarity between the aggregation assessments of the alternatives on each criterion and citizens\u2019 historical observations on a whole. A case study is conducted in 16 cities of Anhui province in China to evaluate the performance of e-government systems. The ranking results verified the applicability and effectiveness of the proposed method. <\/jats:p>","DOI":"10.1142\/s0219622020500479","type":"journal-article","created":{"date-parts":[[2020,12,7]],"date-time":"2020-12-07T17:02:36Z","timestamp":1607360556000},"page":"261-285","source":"Crossref","is-referenced-by-count":5,"title":["Data-Driven Evidential Reasoning Method for Evaluating e-Government Performance"],"prefix":"10.1142","volume":"20","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9912-3443","authenticated-orcid":false,"given":"Ying","family":"Yang","sequence":"first","affiliation":[{"name":"School of Management, Hefei University of Technology, Hefei, 230009, Anhui, P.\u00a0R.\u00a0China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rui-Xue","family":"Lu","sequence":"additional","affiliation":[{"name":"School of Management, Hefei University of Technology, Hefei, 230009, Anhui, P.\u00a0R.\u00a0China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Min","family":"Xue","sequence":"additional","affiliation":[{"name":"School of Management, Hefei University of Technology, Hefei, 230009, Anhui, P.\u00a0R.\u00a0China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhi-Qin","family":"Shou","sequence":"additional","affiliation":[{"name":"School of Management, Hefei University of Technology, Hefei, 230009, Anhui, P.\u00a0R.\u00a0China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jian-Bo","family":"Yang","sequence":"additional","affiliation":[{"name":"Alliance Manchester Business School, The University of Manchester, Manchester M15 6PB, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lei","family":"Fu","sequence":"additional","affiliation":[{"name":"College of Economics and Management, Anhui Agricultural University, Hefei 230061, Anhui, P.\u00a0R.\u00a0China"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"219","published-online":{"date-parts":[[2021,1,19]]},"reference":[{"key":"S0219622020500479BIB001","doi-asserted-by":"publisher","DOI":"10.4018\/IJPADA.2018070102"},{"issue":"3","key":"S0219622020500479BIB002","first-page":"35","volume":"10","author":"Antoni\u0107 J. 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