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To address the second issue, end-users are invited to participate in decision-making where their majority group opinion is used. Then, a novel concept of tolerance degree of the moderator is proposed to obtain the final decision considering the consensual opinion of experts and cumulative opinion of end-users. The effectiveness of the proposed method is demonstrated through a case of healthcare service selection. Further, various experiments are conducted to show how the proposed work outperforms the existing works. <\/jats:p>","DOI":"10.1142\/s0219622022500651","type":"journal-article","created":{"date-parts":[[2022,8,31]],"date-time":"2022-08-31T14:25:13Z","timestamp":1661955913000},"page":"1253-1288","source":"Crossref","is-referenced-by-count":1,"title":["A Novel Tolerance-Based Moderator Guided Heterogeneous Group Decision-Making Involving Experts and End-Users"],"prefix":"10.1142","volume":"22","author":[{"given":"Manisha","family":"Singh","sequence":"first","affiliation":[{"name":"Department of Computer Science and Engineering, Indian Institute of Technology, Banaras Hindu University, Varanasi, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9540-3173","authenticated-orcid":false,"given":"Gaurav","family":"Baranwal","sequence":"additional","affiliation":[{"name":"Department of Computer Science, Institute of Science, Banaras Hindu University, Varanasi, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Anil Kumar","family":"Tripathi","sequence":"additional","affiliation":[{"name":"Department of Computer Science and Engineering, Indian Institute of Technology, Banaras Hindu University, Varanasi, India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"219","published-online":{"date-parts":[[2022,10,10]]},"reference":[{"issue":"4","key":"S0219622022500651BIB001","doi-asserted-by":"crossref","first-page":"494","DOI":"10.1109\/TSMC.2013.2259155","volume":"44","author":"P\u00e9rez I. 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