{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,5]],"date-time":"2026-03-05T13:03:39Z","timestamp":1772715819008,"version":"3.50.1"},"reference-count":58,"publisher":"World Scientific Pub Co Pte Ltd","issue":"06","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["J. Info. Know. Mgmt."],"published-print":{"date-parts":[[2023,12]]},"abstract":"<jats:p> The increasing recognition of the negative impact of knowledge risks on the operations of small and medium-sized enterprises (SMEs) has led to a need for effective methods to evaluate and manage these risks. SMEs often adopt a reactive approach to risk management, which may not be sufficient to address the complex and evolving nature of knowledge risks. This study aims to use the grey-DEMATEL technique to evaluate operational knowledge risks in SMEs, with a focus on identifying the most critical risks and their potential causes and effects. The results revealed 11 operational knowledge risks, and found that outsourcing risks are the most critical among them. Communication risks and improper knowledge application were also found to be significant. Additionally, these risks were successfully categorised into effect risks (including relational risk, espionage, knowledge waste, and continuity risk) and causal risks (including knowledge waste, risks related to knowledge gaps, and the risk of using obsolete or unreliable knowledge). These categories provide a framework for understanding the potential causes and effects of operational knowledge risks and may be useful for designing risk management strategies. To the best of the authors\u2019 knowledge, this is one of the first studies to use the grey-DEMATEL technique to evaluate operational knowledge risks in SMEs. <\/jats:p>","DOI":"10.1142\/s0219649223500715","type":"journal-article","created":{"date-parts":[[2024,1,24]],"date-time":"2024-01-24T13:56:17Z","timestamp":1706104577000},"source":"Crossref","is-referenced-by-count":4,"title":["Evaluation of Operational Knowledge Risks in SMEs \u2013 Using a Grey-Dematel Technique"],"prefix":"10.1142","volume":"22","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2938-7344","authenticated-orcid":false,"given":"Samuel","family":"Foli","sequence":"first","affiliation":[{"name":"Department of Business Administration, Tallinn University of Technology, Tallinn, Estonia"},{"name":"Department of Business Administration, Reykjavik University, Reykjavik, Iceland"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8469-2427","authenticated-orcid":false,"given":"Susanne","family":"Durst","sequence":"additional","affiliation":[{"name":"Department of Business Administration, Tallinn University of Technology, Tallinn, Estonia"},{"name":"Department of Business Administration, Reykjavik University, Reykjavik, Iceland"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0829-1928","authenticated-orcid":false,"given":"Elena Dominguez","family":"Romero","sequence":"additional","affiliation":[{"name":"Department of Business Administration, Tallinn University of Technology, Tallinn, Estonia"},{"name":"Department of Business Administration and Marketing, University of Seville, Seville, Spain"}]}],"member":"219","published-online":{"date-parts":[[2024,1,24]]},"reference":[{"key":"S0219649223500715BIB001","doi-asserted-by":"publisher","DOI":"10.1108\/VJIKMS-10-2017-0069"},{"key":"S0219649223500715BIB003","doi-asserted-by":"publisher","DOI":"10.1016\/j.jenvman.2018.07.081"},{"key":"S0219649223500715BIB004","doi-asserted-by":"publisher","DOI":"10.1016\/j.qref.2021.03.002"},{"key":"S0219649223500715BIB005","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2019.07.005"},{"key":"S0219649223500715BIB006","doi-asserted-by":"publisher","DOI":"10.1108\/14626001111127043"},{"key":"S0219649223500715BIB007","doi-asserted-by":"publisher","DOI":"10.25019\/MDKE\/6.4.06"},{"key":"S0219649223500715BIB008","doi-asserted-by":"publisher","DOI":"10.1108\/14691931211225021"},{"key":"S0219649223500715BIB009","doi-asserted-by":"publisher","DOI":"10.1177\/0266242614542853"},{"issue":"586","key":"S0219649223500715BIB010","first-page":"103","volume":"9","author":"Buculescu MM","year":"2013","journal-title":"Theoretical and Applied Economics"},{"issue":"2","key":"S0219649223500715BIB011","first-page":"303","volume":"8","author":"Coras EL","year":"2013","journal-title":"Management and Marketing"},{"key":"S0219649223500715BIB012","doi-asserted-by":"publisher","DOI":"10.1108\/09555340510630563"},{"key":"S0219649223500715BIB013","doi-asserted-by":"publisher","DOI":"10.3280\/FR2013-001005"},{"key":"S0219649223500715BIB014","doi-asserted-by":"publisher","DOI":"10.4018\/IJKSS.2017070101"},{"key":"S0219649223500715BIB015","doi-asserted-by":"publisher","DOI":"10.3390\/info5030440"},{"key":"S0219649223500715BIB016","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-27303-7_13"},{"key":"S0219649223500715BIB017","first-page":"1","author":"Durst S","year":"2022","journal-title":"Management Review Quarterly"},{"key":"S0219649223500715BIB018","first-page":"299","volume-title":"Proceedings of the LWA 2014 Workshops: KDML, IR, FGWM","author":"Durst S","year":"2014"},{"key":"S0219649223500715BIB019","doi-asserted-by":"publisher","DOI":"10.1504\/IJBE.2017.084705"},{"key":"S0219649223500715BIB020","doi-asserted-by":"publisher","DOI":"10.1080\/14778238.2018.1538603"},{"key":"S0219649223500715BIB021","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2019.119670"},{"key":"S0219649223500715BIB022","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2020.05.025"},{"issue":"3","key":"S0219649223500715BIB024","first-page":"394","volume":"53","author":"Foli S","year":"2022","journal-title":"VINE Journal of Information and Knowledge Management Systems"},{"key":"S0219649223500715BIB025","doi-asserted-by":"publisher","DOI":"10.3390\/jrfm15090389"},{"key":"S0219649223500715BIB026","doi-asserted-by":"publisher","DOI":"10.1108\/JEEE-03-2022-0084"},{"key":"S0219649223500715BIB027","doi-asserted-by":"publisher","DOI":"10.1016\/S0010-938X(00)00089-5"},{"key":"S0219649223500715BIB028","doi-asserted-by":"publisher","DOI":"10.1108\/IMDS-05-2015-0180"},{"key":"S0219649223500715BIB029","doi-asserted-by":"publisher","DOI":"10.1016\/j.inpa.2019.01.003"},{"issue":"3","key":"S0219649223500715BIB030","first-page":"354","volume":"52","author":"Hammoda B","year":"2022","journal-title":"VINE Journal of Information and Knowledge Management Systems"},{"key":"S0219649223500715BIB031","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-2373(98)00065-6"},{"key":"S0219649223500715BIB032","doi-asserted-by":"publisher","DOI":"10.1016\/j.enpol.2013.10.013"},{"key":"S0219649223500715BIB033","doi-asserted-by":"publisher","DOI":"10.1504\/IJESB.2021.119730"},{"key":"S0219649223500715BIB034","series-title":"Construction Management Series","first-page":"59","volume-title":"Appraisal, Risk and Uncertainty","author":"Hetland PW","year":"2003"},{"key":"S0219649223500715BIB035","doi-asserted-by":"publisher","DOI":"10.1177\/0972150920929484"},{"key":"S0219649223500715BIB036","doi-asserted-by":"publisher","DOI":"10.1108\/9781789739190"},{"key":"S0219649223500715BIB037","doi-asserted-by":"publisher","DOI":"10.1111\/j.1539-6924.2010.01397.x"},{"key":"S0219649223500715BIB038","doi-asserted-by":"publisher","DOI":"10.1108\/13673271011050166"},{"key":"S0219649223500715BIB039","first-page":"161","volume-title":"2019 Knowledge Management in Digital Work Environments, State-of-the-Art and Outlook, WM 2019","author":"North K","year":"2020"},{"key":"S0219649223500715BIB040","doi-asserted-by":"publisher","DOI":"10.1007\/s00170-017-0118-3"},{"key":"S0219649223500715BIB041","doi-asserted-by":"publisher","DOI":"10.1080\/10807039.2017.1308815"},{"key":"S0219649223500715BIB042","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2015.10.113"},{"issue":"1","key":"S0219649223500715BIB043","first-page":"92","volume":"39","author":"Stam CD","year":"2009","journal-title":"The Journal of Information and Knowledge Management Systems"},{"key":"S0219649223500715BIB044","doi-asserted-by":"publisher","DOI":"10.4324\/9781315544335"},{"key":"S0219649223500715BIB045","doi-asserted-by":"publisher","DOI":"10.1016\/j.spc.2019.03.004"},{"key":"S0219649223500715BIB046","doi-asserted-by":"publisher","DOI":"10.3390\/joitmc7010020"},{"key":"S0219649223500715BIB047","doi-asserted-by":"publisher","DOI":"10.1007\/s10796-015-9553-6"},{"key":"S0219649223500715BIB048","doi-asserted-by":"publisher","DOI":"10.1108\/VJIKMS-10-2019-0155"},{"issue":"3","key":"S0219649223500715BIB049","first-page":"299","volume":"23","author":"Thu DA","year":"2020","journal-title":"Journal of Economics and Development"},{"key":"S0219649223500715BIB050","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2011.11.001"},{"key":"S0219649223500715BIB051","doi-asserted-by":"publisher","DOI":"10.1142\/9789813233591_0010"},{"key":"S0219649223500715BIB052","doi-asserted-by":"publisher","DOI":"10.4018\/IJKSS.2016070101"},{"key":"S0219649223500715BIB054","doi-asserted-by":"publisher","DOI":"10.1177\/0972150919847798"},{"key":"S0219649223500715BIB055","doi-asserted-by":"publisher","DOI":"10.1108\/JEIM-09-2019-0294"},{"key":"S0219649223500715BIB056","doi-asserted-by":"publisher","DOI":"10.3846\/1392-3730.2008.14.3"},{"key":"S0219649223500715BIB057","doi-asserted-by":"publisher","DOI":"10.1080\/12460125.2017.1351861"},{"key":"S0219649223500715BIB058","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-35121-2_2"},{"key":"S0219649223500715BIB059","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-66890-1_13"},{"key":"S0219649223500715BIB060","first-page":"864","volume-title":"European Conference on Knowledge Management","author":"Zieba M","year":"2021"},{"key":"S0219649223500715BIB061","doi-asserted-by":"publisher","DOI":"10.1108\/JKM-09-2021-0691"}],"container-title":["Journal of Information &amp; Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.worldscientific.com\/doi\/pdf\/10.1142\/S0219649223500715","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,2,27]],"date-time":"2024-02-27T07:54:10Z","timestamp":1709020450000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.worldscientific.com\/doi\/10.1142\/S0219649223500715"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,12]]},"references-count":58,"journal-issue":{"issue":"06","published-print":{"date-parts":[[2023,12]]}},"alternative-id":["10.1142\/S0219649223500715"],"URL":"https:\/\/doi.org\/10.1142\/s0219649223500715","relation":{},"ISSN":["0219-6492","1793-6926"],"issn-type":[{"value":"0219-6492","type":"print"},{"value":"1793-6926","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,12]]},"article-number":"2350071"}}