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Mobile self-efficacy, perceived trust, and perceived functional benefit are critical for m-Gov adoption. However, perceived compatibility and perceived ability-to-use did not explain the m-Gov adoption. The findings of m-Gov service quality and m-Gov adoption interactions supported their role in predicting sustainable m-Gov services, thereby increasing citizen satisfaction. The outcome of this study is vital for government strategies, public administration, policymakers, and government service delivery literature and provides citizen-centric m-Gov services. 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